No response from my online chat
No response from my online chat

QD Stores is an online and in-store retail platform that offers a wide range of products catering to various consumer needs. Specializing in home essentials, garden supplies, furniture, pet products, toys, and DIY items, the company aims to provide quality merchandise at affordable prices. Customers can benefit from fantastic deals across all departments, making it an ideal destination for those seeking value on everyday items as well as seasonal must-haves. The target market for QD Stores includes budget-conscious shoppers looking for reliable products without compromising on quality. With a commitment to providing exceptional value, QD Stores appeals to families and individuals alike who prioritize affordability in their purchasing decisions. Customers can explore their offerings online at qdstores.co.uk or visit local stores for in-person shopping experiences.
QD Stores receives a mix of feedback, with a significant portion of reviews highlighting excellent customer service, particularly from staff members like Bella, who are praised for their helpfulness and responsiveness. Many customers appreciate the quick delivery of their orders and the quality of products when they arrive intact.
However, a substantial number of reviews express frustration with the company's return policy, citing difficulties in obtaining refunds and issues with damaged items. Consumers also report problems with misleading promotions and a lack of responsiveness from customer service channels, such as online chat. While some shoppers have had positive experiences, the overwhelming sentiment reflects dissatisfaction with service consistency and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 270 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 2 |
| Oct 24 | 3.4 | 5 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 4.0 | 2 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | 3.0 | 2 |
| Jun 25 | 3.3 | 4 |
| Jul 25 | 3.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 270 most recent reviews.
“Having called customer service was advised to send an email with pictures which I did”
“That's the reason for the 1 star because there is no customer care, underhand business practices and now a company I...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Discount Stores.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 2.2 out of 5 (poor) | −15% | 270 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: QD Stores is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.1).
270 reviews of QD Stores. Filter by what matters to you.
No response from my online chat
Bought a Gazebobar online from QD on advice of staff at local store member. Was delivered on day arranged but also taken back on same day? New arrangements made which were fine. Attempted to erect bar with poor instructions. When making up chairs both were damaged along with top cover. Eventually, replacements were sent but not a good experience in contacting QD by phone or online. Would never purchase from QD online ever again!
I have purchased two bamboo plants from Qualiy Discount store which was delivered in a terrible condition. The plants looked dead, leaves have gone yellow and dry. The plants didn't reflect on the picture I have seen on the website. Each 5ml pot containing of two to three bamboo stems costing £29.99 each in total £65 including delivery. I am extremely disappointed with the purchase. I had to order further bamboo plant from Palm centre in Richmond. It was delivered within 3 days after placing the order and was delivered by person. The plant came in 10 ml pot,great condition, with plenty healthy leafs costing only 29.99. I would highly recommend the Palm Centre in Richmond. I
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Poor Service Have tried ordering on a click and collect basis but there is no facility to confirm the order, therefore it doesn't register. Did contact Customer Service, but am still waiting for a response. Difficult times, I agree, but if they want people to spend money they need to make drastic improvements to both their online system and customer services.
Ordered 10 storage boxes from QD stores on 2nd August, now 16th August and after numerous calls to there customer services, no delivery or knowledge of where delivery is, last report is lost in transit. Order number 9200099982. only reason for 2 stars is the staff at least tried to locate delivery and were curtoius and honestly i could fell they were embarressed about the situation and didnt know what to do, company needs to sort itself out, staff seem OK. promised a refund, we shall see what happens and how many times i have to chase.
I have been buying the odd few things from QD for probably about the last 10 years. Although a few of the items have clearly failed to be of any quality, generally speaking I would say I was still neutral about the company. I wouldn't recommend them but I wouldn't say don't shop there. That was until I bought some curtains that looked good in the packaging but were so thin they were translucent. They clearly weren't fit for purpose and I tried to return them. Unlike practically every other store in Aylesbury it appears that QD has a policy of only issuing credit notes for returns. This policy is apparently prominently displayed throughout the store; which is patently untrue. At the till I was standing at the policy was hidden behind a pile of boxes of bulbs and there was definitely no notice anywhere near the curtain department. This is just a warning that I wouldn't buy anything big from QD that you can't inspect properly first.
QD Stores is an online and in-store retail platform that offers a wide range of products catering to various consumer needs. Specializing in home essentials, garden supplies, furniture, pet products, toys, and DIY items, the company aims to provide quality merchandise at affordable prices. Customers can benefit from fantastic deals across all departments, making it an ideal destination for those seeking value on everyday items as well as seasonal must-haves. The target market for QD Stores includes budget-conscious shoppers looking for reliable products without compromising on quality. With a commitment to providing exceptional value, QD Stores appeals to families and individuals alike who prioritize affordability in their purchasing decisions. Customers can explore their offerings online at qdstores.co.uk or visit local stores for in-person shopping experiences.
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