i want to say thank you to bella for…
i want to say thank you to bella for helping me with the qd regeristing my qd card thank you carly

QD Stores is an online and in-store retail platform that offers a wide range of products catering to various consumer needs. Specializing in home essentials, garden supplies, furniture, pet products, toys, and DIY items, the company aims to provide quality merchandise at affordable prices. Customers can benefit from fantastic deals across all departments, making it an ideal destination for those seeking value on everyday items as well as seasonal must-haves. The target market for QD Stores includes budget-conscious shoppers looking for reliable products without compromising on quality. With a commitment to providing exceptional value, QD Stores appeals to families and individuals alike who prioritize affordability in their purchasing decisions. Customers can explore their offerings online at qdstores.co.uk or visit local stores for in-person shopping experiences.
QD Stores receives a mix of feedback, with a significant portion of reviews highlighting excellent customer service, particularly from staff members like Bella, who are praised for their helpfulness and responsiveness. Many customers appreciate the quick delivery of their orders and the quality of products when they arrive intact.
However, a substantial number of reviews express frustration with the company's return policy, citing difficulties in obtaining refunds and issues with damaged items. Consumers also report problems with misleading promotions and a lack of responsiveness from customer service channels, such as online chat. While some shoppers have had positive experiences, the overwhelming sentiment reflects dissatisfaction with service consistency and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 270 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 2 |
| Oct 24 | 3.4 | 5 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 4.0 | 2 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | 3.0 | 2 |
| Jun 25 | 3.3 | 4 |
| Jul 25 | 3.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 270 most recent reviews.
“Having called customer service was advised to send an email with pictures which I did”
“That's the reason for the 1 star because there is no customer care, underhand business practices and now a company I...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Discount Stores.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 2.2 out of 5 (poor) | −15% | 270 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: QD Stores is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.1).
270 reviews of QD Stores. Filter by what matters to you.
i want to say thank you to bella for helping me with the qd regeristing my qd card thank you carly
I purchased a garden ornament windmill online as a present for my Mum, on opening this the windmill was unfortunately damaged. Having called customer service was advised to send an email with pictures which I did. The email was sent late Friday but by the Monday had a response from Bella apologising for this and as I’d requested a replacement confirmed that another windmill would be sent to me if in stock. Received another windmill but this time the solar lights were not fully working, once again sent an email and a picture of the item and received another response from Bella to confirm that a new item would be sent to me. As it had been a week since Bella’s email and I’d not heard from the courier I dropped Bella another email, once again she come back to me with a response to advised when the item had been shipped. Item has now been received and third time lucky the item is perfect. I work in customer service and would like Bella to be recognised for how efficient she has been with getting back to me and finally resolving the issue. Thank you Bella for all your help with this my Mum is now over the moon with her item and this is down to you and your communication.
Amazing customer service two days in a row. The team went out of their way to help us with purchasing numerous plant pots, plants and compost. One young lady even pushed my trolley for me. Thank you
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This purchase was a gift for my aunt, it was delivered within a few days it was well packed and the family are very happy with the gift I was informed by the delivery company when they expected to arrive so I could let my aunt know all went well I would buy again from this seller.
Bella !!!! My new star. Thank you so so so much for all your help ❤️
I had a Birthday voucher to use and forgot to take my QD card. The staff went above and beyond to make sure I could use the voucher. Great bargains and Great staff what's not to love
I’ve had the most wonderful service from QD Stores in Norwich (Anglian Square branch). I was looking for an Ottoman with storage and had seen a great one in there yesterday but didn’t buy it because I wanted one that was brand new and boxed, not one that had been tried and tested on the Shop Floor. Went home and after much Googling and endless searching, I realised that the one in QD was actually a great price and superior quality compared to the one’s available in other stores and online outlets. I called the Store, spoke to - Kerrie (Kerry) and Ed - they were Superstars. Helpful, professional, friendly, knowledgeable and efficient in checking whether my chosen item was still available. They went out of their way to double-check their Warehouse facility and get me a brand new, boxed Ottoman so I highly recommend them and QD Stores. There was another lady of Asian descent, but I didn’t get her name but she was also super helpful. The Store is an absolute treasure trove of so much - food, pet accessories etc., home wares, car accessories, stationery, toys, rugs, small electricals, furniture, garden items, clothes, storage containers and so much more. It’s lovely for a “mooch around” but you are bound to buy all manner of things as the prices are so good.
Bella from the online customer service team was very friendly and helpful. Looking forward to my Christmas tree and lights arriving soon. Thanks again, Bella!
Huge thank you to Mary Ellen at Gorleston store - couldn’t have been more understanding and helpful when I needed to exchange a faulty kettle on behalf of my elderly mum. She went the extra mile to source the right code and other staff very friendly; ‘nothing too much trouble’ Thank you so much.
Excellent customer services sorted my problem out swiftly.
All I gotta say is Lisa, fantastic manager in the cromer store..... I went there today to swap put a newland hand scanner... and Lisa was on the ball.... she even offered me a cup of coffee whilst I was on-site.... Other stores take note and follow this stores lead example..... Thanks Lisa and I hope you don't have anymore issues with your scanners.... Ryan
Bought a Solar Buddha Water Fountain and I Love it!! It was reasonably priced, easy to set up and looks so sweet in my garden. I love QD, I forget how much until I pop back in and always end up spending far more than I intended too! 😆
Bought a storage box online from their website. Great service and didn't wait long to receive it. Will definitely use them again
For the Halstead store, five stars. I've had some rotten experiences in shops lately. The Co op pretends you get a meal deal, then with a trick of the choices and the way they come up on the receipt, you still pay "arms and legs". In Sainsbury's, the women chat and ignore a customer who is waiting for help. In Solar, the under staffing is drastic (how do they carry on?) But in QD last week, an assistant hurried to the till when she noticed the queue began to form, rang up my items, and kindly pointed out that I have a voucher to use. Just helpful, as they all should be, but since they aren't all like that, she really stands out!
I was a bit concerned having read the reviews after I made a purchase online, but no, I have absolutely no complaint. It was easy to purchase on line, at a good price. Dispatch and delivery were both quicker than expected. So well done.
I have just bought a number of 110 litre plastic boxes. Based on incredible value for money I tried QD Stores. I found online ordering very straightforward, communication of the order from QD and the delivery company DPD excellent and the order received very promptly. So for this order I wouldn’t hesitate in giving QD Stores 10 out of 10.
Found an item I was looking for at half the price elsewhere. Paid for and delivered smoothly and quickly. Unfortunately the item delivered was not as shown on their (and others) webpages. So I asked for returns procedure. Very quickly received reply to my email. They asked for photos of the problem and I was swiftly given a refund and told I there was no need to return the item. Not exactly the outcome I wanted but QD acted quickly and with minimum inconvenience to me. So I'll donate said item to a local charity.
QD Stores is an online and in-store retail platform that offers a wide range of products catering to various consumer needs. Specializing in home essentials, garden supplies, furniture, pet products, toys, and DIY items, the company aims to provide quality merchandise at affordable prices. Customers can benefit from fantastic deals across all departments, making it an ideal destination for those seeking value on everyday items as well as seasonal must-haves. The target market for QD Stores includes budget-conscious shoppers looking for reliable products without compromising on quality. With a commitment to providing exceptional value, QD Stores appeals to families and individuals alike who prioritize affordability in their purchasing decisions. Customers can explore their offerings online at qdstores.co.uk or visit local stores for in-person shopping experiences.
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