We got fence screening at £35 per…
We got fence screening at £35 per panel.Gren varied with purple flowers Stretched out,Did the job not sure how long in years it will last bet better than our last effort.

QD Stores is an online and in-store retail platform that offers a wide range of products catering to various consumer needs. Specializing in home essentials, garden supplies, furniture, pet products, toys, and DIY items, the company aims to provide quality merchandise at affordable prices. Customers can benefit from fantastic deals across all departments, making it an ideal destination for those seeking value on everyday items as well as seasonal must-haves. The target market for QD Stores includes budget-conscious shoppers looking for reliable products without compromising on quality. With a commitment to providing exceptional value, QD Stores appeals to families and individuals alike who prioritize affordability in their purchasing decisions. Customers can explore their offerings online at qdstores.co.uk or visit local stores for in-person shopping experiences.
QD Stores receives a mix of feedback, with a significant portion of reviews highlighting excellent customer service, particularly from staff members like Bella, who are praised for their helpfulness and responsiveness. Many customers appreciate the quick delivery of their orders and the quality of products when they arrive intact.
However, a substantial number of reviews express frustration with the company's return policy, citing difficulties in obtaining refunds and issues with damaged items. Consumers also report problems with misleading promotions and a lack of responsiveness from customer service channels, such as online chat. While some shoppers have had positive experiences, the overwhelming sentiment reflects dissatisfaction with service consistency and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 270 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 2 |
| Oct 24 | 3.4 | 5 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 4.0 | 2 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | 3.0 | 2 |
| Jun 25 | 3.3 | 4 |
| Jul 25 | 3.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 270 most recent reviews.
“Having called customer service was advised to send an email with pictures which I did”
“That's the reason for the 1 star because there is no customer care, underhand business practices and now a company I...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Discount Stores.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 2.2 out of 5 (poor) | −15% | 270 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: QD Stores is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.1).
270 reviews of QD Stores. Filter by what matters to you.
We got fence screening at £35 per panel.Gren varied with purple flowers Stretched out,Did the job not sure how long in years it will last bet better than our last effort.
I was impressed to see how fast they were. I would’ve given them five stars if it weren’t for a few mishaps. However customer service was great so my problem was solved quick.
I contacted the Store Manager Daniel at the Cromer branch of QD as I had not heard about the delivery of two chairs I ordered whilst holidaying in the town. He investigated & told me that the delivery would be significantly delayed. He was extremely pro-active in trying to improve the situation for me: trying to source replacement chairs etc & contacted Customer Services who got in touch with me very quickly. To cut a long story short both the Store Manager & the Customer Services Manager Rachael were very helpful in trying to resolve the situation. Daniel telephoned me to keep me up to date with what had happened regarding my order & Rachael gave me discount on a subsequent delivery which was much appreciated as I live a significant distance from a QD Store. They were both accessible to me, went out of their way to help me & turned a difficult situation around. I didn't find the website straight forward to use & struggled a bit with it. If I had I would have given them 5 stars - overall a positive experience with QD & excellent staff.
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Qd in kings Lynn is fantastic staff are always very nice. And prices are very competitive. Recently started using qd online and yes delivery is quick but I must say returning faulty item is much more difficult.
Placed my order online and then came to trust pilot and read the reviews and was immediately concerned! A week after ordering there was still no sign of a dispatch email so I contacted customer services who replied within 24 hours with the usual copy & paste response that they’re very busy right now and they will let me know when the order has been dispatched. To my surprise I DID receive a dispatch email a full week later (2 weeks after the order was placed). It took almost 3 weeks after ordering but today I received my full order via Parcelforce who texted me a time delivery slot and actually came early. It was packaged brilliantly, with plenty of bubble wrap and packing to keep my items safe in transit. Overall I am happy, even more so after the initial panic from reading these reviews! I cannot speak for the returns policy as I have no need to return. I felt inclined to leave a positive review on the sea of negative ones for anyone like myself who might panic if they read these after already ordering!
Ordered garden furniture set. Ordered 2nd September delivered 21st September. It wasn't till after I'd ordered that I realized it can take up to 21 days for delivery. I panicked after checking the reviews last week. No need as I am happy that I received the delivery this morning at 6:50am. The delivery company called yesterday morning to let us know it would be an early delivery. If you are in any doubt when ordering use a credit card for protection. I could have got the set discounted to the same price locally at a garden centre but that didn't include the cushions and parasol. I probably would use this company again.
I ordered a pop up gazebo as I had been looking for a certain size one and found just the right one on this site. It came in about a week well packaged , the gazebo had its own bag. I’m glad I didn’t read the reviews before I purchased this item as I would have been put off. I am very happy.
I was nervous with ordering from these due to the really bad reviews (including from their sister company cherry lane) but they were the only supplier we’re a could find a reasonably priced pergola cover. I took the chance and ordered it, and delivery was stated 4 to 7 days. I got an email straight away confirming my order and that it was being processed, this was a Sunday night. On the Monday I got a follow email stating order was being processed Monday afternoon another email stating item had been dispatched, along with a tracking number. Unfortunately the tracking number didn’t work, even the following day, of which I contacted them and asked it to be checked, unfortunate like other people I got no reply except for the automated email and to this day I still not heard anything back from them. To my surprise the good Saturday arrived on Wednesday which is three days from ordering which I thought was really good. The product seems to be fine only just setting it up now but for the price of paid more than happy with it and fingers crossed it does last a while, I might even order a spare one just in case seeing as the price is pretty good and the delivery was fine
Received my gazebo. Lovely product. Delivery look 8 working days and i did got email when it was despatched. Communication a bit slow but they do reply eventually. Not bad service i wish they were communicating a bit better but in general im happy. Thank you. Olga
QD Stores is an online and in-store retail platform that offers a wide range of products catering to various consumer needs. Specializing in home essentials, garden supplies, furniture, pet products, toys, and DIY items, the company aims to provide quality merchandise at affordable prices. Customers can benefit from fantastic deals across all departments, making it an ideal destination for those seeking value on everyday items as well as seasonal must-haves. The target market for QD Stores includes budget-conscious shoppers looking for reliable products without compromising on quality. With a commitment to providing exceptional value, QD Stores appeals to families and individuals alike who prioritize affordability in their purchasing decisions. Customers can explore their offerings online at qdstores.co.uk or visit local stores for in-person shopping experiences.
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