Ralphs Grocery Company, operating through its online domain ralphs.com, is a prominent player in the retail grocery industry. The company offers a wide range of products including fresh food, packaged groceries, household items, and pharmacy services, catering to the daily needs of consumers. Ralphs is known for its commitment to providing a variety of high-quality products at competitive prices, making it a go-to destination for shoppers looking for convenience and value. Serving a diverse customer base, Ralphs focuses on meeting the shopping needs of families, individuals, and anyone seeking a reliable and comprehensive grocery shopping experience. With its user-friendly online platform, ralphs.com, the company also caters to the growing demand for online grocery shopping, offering delivery and pickup options to enhance customer convenience. Ralphs Grocery Company stands out for its dedication to customer satisfaction, accessibility, and a broad selection of products, positioning itself as a key player in the grocery retail sector.
Ralphs Grocery Company faces significant criticism from customers, with many expressing deep dissatisfaction regarding service quality and product pricing. Reviewers frequently mention rude staff interactions, particularly highlighting a lack of respect from cashiers and managers.
Complaints about the digital coupon system are prevalent, with many finding it cumbersome and ineffective, leading to frustration at checkout. Additionally, consumers report issues with product quality, including overpriced items and unsatisfactory sushi offerings. However, some customers do appreciate the freshness of produce, specifically praising employees like Izzy in the produce section for their care. Despite a few positive experiences, the overwhelming sentiment is negative, with many long-time shoppers considering alternatives due to ongoing issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 77 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 77 most recent reviews.
“Staff are always friendly and courteous”
“I know I'm not the only customer who feels this way, and you've likely lost many regulars because of these changes”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | — | 77 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Ralphs Grocery Company is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.7).
77 reviews of Ralphs Grocery Company. Filter by what matters to you.
Had Instacart shoppers shop at Ralph’s the shoppers messed the order up so bad that I couldn’t deal anymore so I called Instacart they dismissed the shoppers at that time Ralphs was responsible for refund. I was told 30 to 40 days for my refund. Don’t shop at Ralph’s what kind of nonsense are they talking about. Wait a month before I get my passport back. 🤦🏽♀️🤦🏽♀️🤦🏽♀️
Inexperienced cashiers, bag people. No proper training of these employees.
This store is a piece of crap. Price gouging is rampant (7.99 for a 14 oz box of cereal??), and their site NEVER works properly. I've used their app, my mobile, and pc - their site never loads, and when it does, you do 1 click and have to sign in again. It sends you anywhere it feels like it, coupons disappear as you're reading them. For a company bilking people out of billions, they can surely afford better online experiences. I recommend Jon's Supermarket, Whole Foods, or King's for a better experience in store.
Quick answers to the questions people ask most.
You can find current deals and discounts by visiting our website at ralphs.com or by downloading the Ralphs app. Both platforms require registration for digital coupons.
If you were overcharged, please bring your receipt and the item to any Ralphs store for a price adjustment. For more information, visit our website or contact customer service.
Ralphs strives to offer high-quality sushi and deli products. If you're not satisfied with your purchase, please return it to the store for a replacement or refund.
We value your feedback. Please visit our website to fill out a contact form or use the Ralphs app to rate your shopping experience.
Ralphs accepts returns or exchanges of most products with a receipt. For specific details on return policies, please visit our website or contact customer service.
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Before I start and unfortunately I must say, It appears that the employee at this particular location perpetuates systemic racism towards blacks (which is strange coming from employees who are of Mexican descent and are brown) I also observed employees at this location being biased towards transgendered women although she looked at them and laughed and continued shopping as usual LOL I went into the store today to do my typical shopping and saw this male employee who was of Asian descent literally in the face of a shopper harassing her as the management turned their head and ignored it, it was really strange to see. But it does happen a lot at this location to the unexpected shoppers. I watched an employee at this location follow a transwoman through the store pulling over customers along the way and saying she's really a man (who cares) as if she does not know that she's transgendered and simply there to shop for food. I believe the employees at this store try to perpetuate hate by pulling over certain customers in order to evoke hateful emotions towards transgendered women I saw it firsthand. The environment at this location is toxic, which I believe is supported by management ( they know what's going on in their store) because it's an ongoing issue that doesn't seem to be any consequences for the employee's actions. When shopping at 1233 N La Brea Ave, West Hollywood, CA 90038 in Los Angeles the experience is terrible which is to be expected because a lot of the employees lack morals & values, and professional ethics when it comes to customer service there are "some" good employees but for the most part employees at this particular location are obnoxiously rude and very immature, these are people who refuse to grow up and become respectful adults. It's so ridiculous. as if their teeny tiny negative personal thoughts really matter to people they don't know. I rate the customer service at this store an "F", which is subject to change when I see employees better represent this particular Ralphs location. I believe that the employee's behavior directly reflects the manager at1233 N La Brea Ave, West Hollywood, CA 90038. Any business is only good as the person who is in charge. Due to the really rather rude behavior by employees at this location, it's so over the top, I typically would get some popcorn and simply watch employees who work here perform and completely act a fool, Soooo Funny
Finally Ralph’s is carrying “ Magic Spoon “ cereals. It is very important nowadays with more people becoming diabetic to purchase low sugar , low carb foods. Be sure to try and carry all the flavors magic spoon offers Thank you Ralph’s
The Ralphs on national Blvd is horrible they overcharge on everything went there yesterday and got a honeydew melon that they charged me 13.99 for the melon was clearly marked 99 cents a pound the melon was really 4.29 lesson learned please please check all receipts have a great day everyone, no apologize no I'm sorry nothing horrible
To be clear, this review is only of the web store (I have never been in a Ralph's physical store); and the only products I typically buy are nutritional supplements. That said, on this most-recent order, Ralph's had everything I needed, at fair prices, when the other companies I use were out of stock. The shipping cost was reasonable ($4.95) and the order arrived four days after I placed it. Again, I can't comment on the in-store experience because I've never set foot in a Ralph's store. But they seem to have their online operation squared away.
So, they have taken out almost all good organic food and replaced it with "simple truth",which is average at best. What non private label they do have is inconsistent in quality. Half the produce on the site is unavailable except by delivery and half the other items must be shipped.Ralph's went from being a great California store before Kroger to a third rate market which just keeps getting sadder every year. Old produce, empty shelves, refusal to carry brands other than their own. Today and yesterday the Valencia store was out of stock on Roma tomatoes, portobellos, cara oranges, exotic mushrooms, broccolini and more. . I am going to have to buy everything but cleaning products, butter and soy milk at my organic supermarket- expensive but they always have good and fresh produce and a great organic selection and I don't end up with half an order and still needing things.
Ralph's Brookhurst in Anaheim... I have to compliment management on one young mans honesty and ethics! Xavier, I went to pick up my groceries and I have always tipped, he actually said, "I am so sorry, I can't accept a tip" I can't tell you how many have accepted tips, I felt so bad he wouldn't!! but what I admired was his honesty!! Management; you have your self a great employee there! honesty and integrity is hard to find in employees! I know, I too am in management, and a young man like Xavier, I would love to have him on our team in hospitality! I do hope you have incentives for these young ones!! he deserves it!
I've been shopping at the Ralph's in Sherman Oaks (Burbank Blvd.) for some 40+ years (ever since it was a Hughes Market). Tonight, they wouldn't take my check. They claimed I was no longer in their system, and despite the fact that I have my checks printed with my driver's license number, which I backed up with a real California ID, they refused to process my order. Adding to that the disgraceful surcharge they instituted a few years ago for cash back on purchases and the fact that their prices have skyrocketed in suspicious, $1.00 per item intervals, and I've just about had it with their greed and lack of effort to assist. I don't do InstaCart with them because InstaCart makes terrible mistakes and refuses to fix them unless you write letters to all their corporate offices before someone will do anything helpful. I asked for a store manager to assist tonight, and the cashier (not very helpful, nor friendly) said he "couldn't do anything" to take my check. I call complete b.s. on that. The manager runs the store, does all the overrides on transactions, and can approve checks. So, no groceries for me tonight. The one good thing that works at Ralph's is their pharmacy, but I can't even refill my scrips online anymore because they go straight into an InstaCart. Also, the pharmacy's web site is buggy and inaccurate.
Online shopping experience was HORRIBLE. Didn't have product I ordered but was still charged, then requested to cancel my order online myself through my account. Logged into account to cancel order and could not was prompted to contact their call center which to no surprise is located in India. Reached rep who could barely speak English and who could not cancel order and asked me to log into my account to cancel. When I told him I couldn't he advised nothing he could do. WTH?! Complete circle jerk only to find out they will automatically cancel order if not picked up after certain smh for as OVERPRICED as this place is, you'd think they'd invest in a better system. Will never use again.
I went in the store and right when I walked in they just hit me over the head with a metal bat and set me on fire
Ralph’s has raised prices above and beyond reasonable. Prices are customer gouging. The basic food items that I purchase weekly for instance Best Foods mayonnaise went from 4.99 on sale to 8.99. Name brand butter cost has risen at least $3. U.S. Consumer Agency needs to send some secret shoppers in there and also perform customer satisfaction reports. I used to look forward to shopping at your stores but you’ve lost my family as customers. These prices ( and I’ve only named two) are beyond ‘inflation’ and definitely fall within the definition of price gouging.
I went to Anaheim hill weir canyon Ralph store for price adjustment, I was waiting for customer service no one want to help me then I asked store manager where I can get help she told me not her department, she was so rude then she told me 6 people waiting for her check out Ok fine then I asked who can I help me Then I guess she call another employee help me he was very nice explaining bills to me ,this store manager was very rude not friendly at all and I went to cashier check out then she had attitude never said thank you to customer! I will never shopping there and never recommend no one poor service ！not happy
I never get bags, they rarely give ne bag credits. I spend all morning collecting coupons, bag credits are IMPORTANT TO ME. I must have 20 dollars or more of bag credits that Ralph's owes me. Please educate your staff that even if customers don't use any bags it also means we didn't use YOUR BAGS AND THEY NEED TO GIVE BAG CREDITS. If this happens to me again, I will STOP SHOPPING AR ALL RALPHS STORES AND WILL MAKE SURE EVERYONE KNIWS WHY. Ralphs is essentially stealing from me.
We spent Saturday Night here it’s was an excellent experience. Beds very comfortable and loads of space in the room. Every was a top standards. The breakfast was excellent. I would highly recommend a stay.
On June 15th, I purchased a $300 Visa gift card at the Ralph’s store #205 at the Calabasas Commons as a Father’s Day gift for my elderly and disabled father. The card did not work when dad tried to use it, so we went to the website on the back of the card - the card number was not valid. We called the customer service number on the card and were told that this was a fraudulent card, the card number and bar code do not match, and to contact the store where we purchased it. I contacted Ralph’s, and after over a week and half, the store manager, Edwin, confirmed that I was sold a fraudulent card that had been tampered with. The manager told me that this is a big problem for the store, and as much as they try, they can’t prevent fraudulent cards from being placed on the card kiosks. According to him, the store loaded the money onto a card, so the transaction is good as far as they are concerned, even though they loaded it to a bar code stuck onto my card by a scammer. Because the card they sold me had been tampered with, the money never went to the card we purchased. He is refusing to give me a refund, issue me a new card, or even offer a store credit in the amount of my purchase. And the corporate customer service for Ralph’s and their parent company, Kroger is completely useless. Ralph’s Calabasas is taking no responsibility for the fact that they are selling fraudulent products - possibly the most expensive products in the store (as these cards can go up to $500). Ralph’s is aware that this is a problem, yet they are keeping these cards on their shelves and selling them to customers. Anyone who purchases a gift card from Ralph’s/Kroger stores, is in danger of losing large amount of money with seemingly no recourse. The stores are fully complicit in this scam.
Ralphs Grocery Company, operating through its online domain ralphs.com, is a prominent player in the retail grocery industry. The company offers a wide range of products including fresh food, packaged groceries, household items, and pharmacy services, catering to the daily needs of consumers. Ralphs is known for its commitment to providing a variety of high-quality products at competitive prices, making it a go-to destination for shoppers looking for convenience and value. Serving a diverse customer base, Ralphs focuses on meeting the shopping needs of families, individuals, and anyone seeking a reliable and comprehensive grocery shopping experience. With its user-friendly online platform, ralphs.com, the company also caters to the growing demand for online grocery shopping, offering delivery and pickup options to enhance customer convenience. Ralphs Grocery Company stands out for its dedication to customer satisfaction, accessibility, and a broad selection of products, positioning itself as a key player in the grocery retail sector.
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