Horrible customer service!!!!!
Horrible customer service!!!!!

Ralphs Grocery Company, operating through its online domain ralphs.com, is a prominent player in the retail grocery industry. The company offers a wide range of products including fresh food, packaged groceries, household items, and pharmacy services, catering to the daily needs of consumers. Ralphs is known for its commitment to providing a variety of high-quality products at competitive prices, making it a go-to destination for shoppers looking for convenience and value. Serving a diverse customer base, Ralphs focuses on meeting the shopping needs of families, individuals, and anyone seeking a reliable and comprehensive grocery shopping experience. With its user-friendly online platform, ralphs.com, the company also caters to the growing demand for online grocery shopping, offering delivery and pickup options to enhance customer convenience. Ralphs Grocery Company stands out for its dedication to customer satisfaction, accessibility, and a broad selection of products, positioning itself as a key player in the grocery retail sector.
Ralphs Grocery Company faces significant criticism from customers, with many expressing deep dissatisfaction regarding service quality and product pricing. Reviewers frequently mention rude staff interactions, particularly highlighting a lack of respect from cashiers and managers.
Complaints about the digital coupon system are prevalent, with many finding it cumbersome and ineffective, leading to frustration at checkout. Additionally, consumers report issues with product quality, including overpriced items and unsatisfactory sushi offerings. However, some customers do appreciate the freshness of produce, specifically praising employees like Izzy in the produce section for their care. Despite a few positive experiences, the overwhelming sentiment is negative, with many long-time shoppers considering alternatives due to ongoing issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 77 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 77 most recent reviews.
“Staff are always friendly and courteous”
“I know I'm not the only customer who feels this way, and you've likely lost many regulars because of these changes”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | — | 77 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Ralphs Grocery Company is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.7).
77 reviews of Ralphs Grocery Company. Filter by what matters to you.
Horrible customer service!!!!!
Ordered, set delivery time, went to track during delivery window, ORDER WAS CANCELED WITH NO EXPLANATION, NO EMAIL, NO PUSH NOTIFICATION, NOTHING. Tried to call. Customer service closed before my delivery window was even open. Bottom line.... No groceries, no communication, no help.
Good market. Friendly staff.
I tried to order food from Ralphs in Long Beach on 4th Street and after about 2 hrs of trying to find the stuff I need (47items) I was trying to checkout and it first said today in 2 hours delivery, the moment I confirmed I got an error that this delivery is no longer valid and pick a new time/date. The earliest is set for April 4th and that didn't even work the same error message. What a colossal waste of time. All Vons and all other Kroger stores have the same issues. Don't promise what you can't deliver!!! Edit: I was just at the store and asked about this and apparently the people delivering are on strike since they don't get any protective gear! How pathetic of this company!!!
Quick answers to the questions people ask most.
You can find current deals and discounts by visiting our website at ralphs.com or by downloading the Ralphs app. Both platforms require registration for digital coupons.
If you were overcharged, please bring your receipt and the item to any Ralphs store for a price adjustment. For more information, visit our website or contact customer service.
Ralphs strives to offer high-quality sushi and deli products. If you're not satisfied with your purchase, please return it to the store for a replacement or refund.
We value your feedback. Please visit our website to fill out a contact form or use the Ralphs app to rate your shopping experience.
Ralphs accepts returns or exchanges of most products with a receipt. For specific details on return policies, please visit our website or contact customer service.
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Fresh Faire in Talega is top notch. Great during the Corona Crisis. Kept me informed. Mid afternoon not too crowded. When they were out of ground beef, suggested they could grind some chuck for me. Lifesaver idea. Dinner saved....................... Suze
Beware of buying gift cards. I purchased gift cards from Ralph’s Del Mar for my son’s birthday.one of which had already been used when he registered it online. The manager was not helpful, customer service is rude and told me if I used a bank card to pay for my groceries and there was a problem, I would have to deal with my bank, not them! Huh? I bought the card from Ralph’s, paid a Ralph’s cashier, they sold me something that was compromised and were insulting on the phone..Beware
Im so upset right now, just coming back from my shopping at my neighborhood Ralphs store, (27730 Santa Margarita PKWY, Mission Viejo)I had a wine box on sale on my cart, and I was charged regular price for it. As I payed with ATM visa, I asked for cash back...unbelievably, the manager came and not only did not agree to give me the overcharge back but also call me a drunk ! He (Max) ultimately reversed the purchased of my wine, took my wine back and gave me in cash what I had paid for the wine... I wonder if you are in business at all! You not only upset deeply and humiliated a local over 10 year client with overcharges and treats, but your highest representative,your manager Max shows totally worthless and threatening facing a simple reverse charge of $3.00. I will never shop at this store again!
Vegetables had a strange smell. Watch out everyone.
Went this morning to Calle/PCH Ralph's. Only self checkout was open. Was there with a blinking light for entirely too long. "Service will help you soon" was repeated over and over. A gentleman with a very vacant look told me, after I approached him, that the checkout woman would help me. She had checked me out before. She has consistently given off the vibe that I was inconveniencing her. Long, dark hair, with glasses. Worst service ever. You hate your job that much... QUIT!! Really stupid business strategy, considering Von's and S&F are less than a mile away. Staff more concerned with socializing than getting work done...I don't care if they are giving away free groceries... not going back.
Today i went to Ralphs supermarket in Tustin Ranch Plaza, 13321 Jamboree Rd, Tustin CA 92782 .I spoke with the guy in the store about i want to return or exchange some snack i order from online because i already to contact ralphs customer service by phone and they give me the store ralph address or i can return any store. I looking some item for exchange and dont have, finally i decide return and the cashier call the guy name Mathew and the lady Gordern help cashier about my item return. They scan my item and have some problem and Lady Gorden impolite unprofessional bad attitude tell me no return because i am not buy this store and have to return back nevada where they ( Ralphs) ship to me . I told her i order from Ralph.com. Gorden don't care walk away turn the face back tease me. I was mad while i talk on the phone 18005764377 with the customer service in the ralphs store and Gorden she walk by me and said my name is Gorden try to tease me again made me mad. That was so bad my day because this is the first time i order online from Ralphs. I can't believe this store have a lady Gorden so terrrible service and i never visit this store or order online from Ralphs. Please retraining your service .
Bought New York strip steaks at Bundy Drive Los Angeles at $3.49 a pound. Great Buy - or was it? The reason for the low price, was that Ralphs bought a load of low grade steaks, that were tough, to sell at that price. They weren't advertises as "tough" steaks. They must think that we are stupid. I was deceived into thinking that those steaks were the usual ones they sold at a higher price. Be aware and remember that they reduce prices for a reason, to clear their stock of cheap produce - good profit for them and bad deal for you.
Lousy store in Westchester..they chase homeless away in wheelchairs more than I can count....mean store....
Last monday i went to a ralphs market on avalon and carson in the city of carson ca i was shocked no ralphs milk half gallons no eggs stale bread bagels every dept was lean.i threw out bread bagels. I understand maybe they had a busy sunday but thats something else.everytime i go to that store i see not much work getting done. I have to drive to 4th st in long beach to market at a well run ralphs
I went to Ralph’s yesterday to but guacamole and it was so sour I need to return it. I was so upset as I was craving this fresh made guacamole. I will no longer be shopping at Ralph’s again.
I have never had a problem finding someone to help me locate an item which may be out of stock, It’s rare at most supermarkets finding someone on the floor esecially during the afternoon. Always very quick to help me get what I came in for. Friendly awesome staff.
I really enjoy shopping at this particular Ralphs location at 5080 Rodeo Road, Los Angeles, California 90016. Whenever I visit, I always get treated as family by all of the staff members, including Raymona. I feel very honored and comfortable to be her customer and feel as ONE on each and every visit, including today's. Not only is the Service Amazing, but the Food Selection and Prices are as well compared to the one around the corner from where I live. Ralphs is by far Superior and so is Raymona! I just want to say Thank You Raymona and the staff at this Ralphs location for the Excellent, Memorable Service that you have been providing to me as well as to your other millions of customers out there! Sincerely yours, Howard Paul Shore Loyal Ralphs Customer /HPS
Ralphs Grocery Company, operating through its online domain ralphs.com, is a prominent player in the retail grocery industry. The company offers a wide range of products including fresh food, packaged groceries, household items, and pharmacy services, catering to the daily needs of consumers. Ralphs is known for its commitment to providing a variety of high-quality products at competitive prices, making it a go-to destination for shoppers looking for convenience and value. Serving a diverse customer base, Ralphs focuses on meeting the shopping needs of families, individuals, and anyone seeking a reliable and comprehensive grocery shopping experience. With its user-friendly online platform, ralphs.com, the company also caters to the growing demand for online grocery shopping, offering delivery and pickup options to enhance customer convenience. Ralphs Grocery Company stands out for its dedication to customer satisfaction, accessibility, and a broad selection of products, positioning itself as a key player in the grocery retail sector.
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