Rebel Energy was an energy supplier that provided electricity and gas services to residential and business customers. The company focused on delivering competitive energy solutions while ensuring customer satisfaction. As of September 19, 2025, Rebel Energy announced its cessation of trading, and customers were advised to await the appointment of a new energy supplier by Ofgem, the energy regulator.
While Rebel Energy is no longer in operation, customers were reassured that their energy supplies would remain secure and that any credit balances would be honored during the transition to a new provider. For ongoing support and information regarding final billing processes, customers were directed to contact the appointed administrator, Teneo, or refer to resources provided by Ofgem and Citizens Advice.
Rebel Energy receives a mix of feedback from its customers, with a notable majority praising its customer service and responsiveness. Many reviewers highlight the helpfulness and efficiency of the staff, noting quick resolutions to issues and friendly interactions.
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For instance, customers appreciate the prompt replies and effective problem-solving, often mentioning specific representatives who provided excellent service. However, there are significant complaints regarding billing issues, with some customers reporting being charged incorrectly or for services not rendered. Others express frustration over the lack of communication and delays in setting up accounts or smart meters. Overall, while many consumers enjoy a positive experience with Rebel Energy's customer service, the billing problems and operational inefficiencies detract from the overall sentiment.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
1,000
100%
-0.8
● Low
4.4 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.5▼ 0.8
12-month avg
4.4
All-time
4.4
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 24
4.3
74
Dec 24
4.5
165
Jan 25
4.5
172
Feb 25
4.4
269
Mar 25
4.3
290
Apr 25
4.0
24
May 25
4.8
4
Jun 25
1.0
1
Jul 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 422 positive reviews
Customer service39%
166 mentions
Helpful support39%
163 mentions
Fast & efficient20%
85 mentions
Friendly staff18%
77 mentions
“Excellent customer service”
On “Customer service” · May 1, 2025
Top complaintsof 76 negative reviews
Customer service45%
34 mentions
Billing45%
34 mentions
Payment issues41%
31 mentions
Account issues36%
27 mentions
“I don’t know why there is no option for zero star”
On “Customer service” · Jul 9, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
Overall rating and review count for this company and similar companies
I switched to rebel energy in October and set up a direct debit, was not getting bills and when i followed up with them it seems they had not been getting meter readings from smart meter and not bothered to get in touch to tell us this.
I than supplied meter readings online but two weeks later i contacted them again to see if issue resolved but than informed the gas readings were not coming through, apparently some issue with their app.
Getting in touch was easy and eventually resolved the issue but their lack of proactive communication that there was problem was frustrating.
I was trying to resolve outstanding bill with this company since September. There was no communication and the next email I got in February was a final reminder to pay a high bill (without calculations for usage) and a threat to move my case to debt collectors as I haven't reacted despite many attempts from them to contact me, which was simply untrue. I kept writing to them and none of my queries were answered. Eventually after putting in an official complaint De-Juan did take care of my case and it is being reviewed. However, even after him admitting the billing was wrong I got another email that my case was now with debt collectors.
Very disappointing, seems like they have mess in their records.
The saving grace was De-Juan and Diane W who were trying to help. If not them, they'd only get 1 star.
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Their website or app to log into an account has never worked.
They were supplying the flat I moved in, they said I have to open up an account even if I want to change to another supplier. I opened up an account supposedly but never able to log in on website or app. Spoken to them a fee times, not helpful at all, keep saying delete app and download again and try or this and that.
Just very annoyed that unable to see my usage, my payments, my bills online.
They are sending paper bill, being posted always late sometimes more than 2-3 weeks from the date on the letter inside. I have still not received my February bill.
I don’t even know if they are a legit company with this attitude, couldn’t trust them to make a direct debit.
Addendum: They now confirmed they are having problems with website and app log-ins for an unknown period.
From the reviews, it looks like they have the problem for years. Safe to say they don’t prioritize costumer’s right to see about their daily weekly electricity consumption. I don’t know why they kept asking me to restart my phone, delete the app and download again when I first joined them 6 months ago, when they clearly knew about the fact they don’t provide website/app access to their costumer.
I am staying with Rebel Energy only because of the exit fee; otherwise, I would have already switched provider. As someone who recently moved to the UK, I am new to the billing system here. However, I have had no issues with other service providers (water, internet) or with my landlord and letting agency—everything has been smooth except with Rebel Energy.
I set up my contract in January, specifying that my start date should be February 24th. Despite this, Rebel Energy set my start date as February 13th. I contacted them multiple times—both via phone and email—to request the correction, and each time, I was assured that the change had been made. Unfortunately, it was not. My direct debit was still taken on February 13th, and the incorrect start date remained in place.
To avoid another incorrect charge, I called to request a change to my direct debit date. I was advised that this was not possible at that stage and was told to either cancel the direct debit through my bank (and reinstate it later to another date) or request a refund. I was assured that canceling it would not cause any issues and that I could reinstate it later. However, after canceling the direct debit, I received an email stating that this was a serious matter and that I could lose my discounted rate—something that had not been mentioned during my call.
I then contacted customer service again to reinstate my direct debit, and I was told it had been done. I requested a confirmation email, which I received, stating that everything was set up correctly, including a new payment date. However, nothing appeared in my bank app. I told them by email again, and they assured me that everything was okay. Despite all this, now, three weeks later, I have received another email instructing me to reinstate my direct debit online, which I have now done again.
Additionally, the app does not function correctly—it does not display my debit balance or energy consumption.
Lastly, a smart meter was installed, but unfortunately, it does not work properly. The battery lasts less than an hour unless it is constantly plugged in.
I do appreciate the kindness of (most of) the customer service representatives I have spoken to, but I believe these issues stem from lack of proper internal communication rather than individual errors. I sincerely hope these problems are resolved soon so that I can finally have a properly set-up direct debit, access my energy consumption details, and manage my usage accordingly.
I had a good experience with Nathi over phone, he was very helpful and friendly. Unfortunately rebel energy still hold a lot of my credit and I'm having a tough time getting MY MONEY back which is such a shame as I could really do with it. Nathi was great though
Rebel Energy was an energy supplier that provided electricity and gas services to residential and business customers. The company focused on delivering competitive energy solutions while ensuring customer satisfaction. As of September 19, 2025, Rebel Energy announced its cessation of trading, and customers were advised to await the appointment of a new energy supplier by Ofgem, the energy regulator.
While Rebel Energy is no longer in operation, customers were reassured that their energy supplies would remain secure and that any credit balances would be honored during the transition to a new provider. For ongoing support and information regarding final billing processes, customers were directed to contact the appointed administrator, Teneo, or refer to resources provided by Ofgem and Citizens Advice.
