Rebel Energy was an energy supplier that provided electricity and gas services to residential and business customers. The company focused on delivering competitive energy solutions while ensuring customer satisfaction. As of September 19, 2025, Rebel Energy announced its cessation of trading, and customers were advised to await the appointment of a new energy supplier by Ofgem, the energy regulator.
While Rebel Energy is no longer in operation, customers were reassured that their energy supplies would remain secure and that any credit balances would be honored during the transition to a new provider. For ongoing support and information regarding final billing processes, customers were directed to contact the appointed administrator, Teneo, or refer to resources provided by Ofgem and Citizens Advice.
Rebel Energy receives a mix of feedback from its customers, with a notable majority praising its customer service and responsiveness. Many reviewers highlight the helpfulness and efficiency of the staff, noting quick resolutions to issues and friendly interactions.
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For instance, customers appreciate the prompt replies and effective problem-solving, often mentioning specific representatives who provided excellent service. However, there are significant complaints regarding billing issues, with some customers reporting being charged incorrectly or for services not rendered. Others express frustration over the lack of communication and delays in setting up accounts or smart meters. Overall, while many consumers enjoy a positive experience with Rebel Energy's customer service, the billing problems and operational inefficiencies detract from the overall sentiment.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
1,000
100%
-0.8
● Low
4.4 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.5▼ 0.8
12-month avg
4.4
All-time
4.4
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 24
4.3
74
Dec 24
4.5
165
Jan 25
4.5
172
Feb 25
4.4
269
Mar 25
4.3
290
Apr 25
4.0
24
May 25
4.8
4
Jun 25
1.0
1
Jul 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 422 positive reviews
Customer service39%
166 mentions
Helpful support39%
163 mentions
Fast & efficient20%
85 mentions
Friendly staff18%
77 mentions
“Excellent customer service”
On “Customer service” · May 1, 2025
Top complaintsof 76 negative reviews
Customer service45%
34 mentions
Billing45%
34 mentions
Payment issues41%
31 mentions
Account issues36%
27 mentions
“I don’t know why there is no option for zero star”
On “Customer service” · Jul 9, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
Overall rating and review count for this company and similar companies
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still... See more
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Ener... See more
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I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April.
I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself.
The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation.
All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made.
Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help.
Sort this out. This is NOT how you treat customers.
I have been very satisfied each time I have reached out to Rebel Energy. This has made it easy for me to call for enquiries once I have had such needs.
Their customer engagement and response has been simply amazing !
I was always satisfied each time I talked with Rebel Energy. This feeling makes it easy for me to call for enquiries once I have a need. Their customer service is topnotch.
I think maybe this has got something to do with them and. Scottish
I decided not to accept their offer to join because I was staying with Tomato Energy I got a message from British Gas saying I had been passed on to them by Rebel Energy as if I'd been with rhem
asked for smart meter 55 times now
keep getting told i will recieve phone call for appointment
this has now been 4 years and i am still waiting
Avoid rebel at all costs
also been told for 3 years that the app will update soon to allow set up of direct debit
still no joy with this either
this company are not to be trusted whatsoever
Very reassuring, I spoke to a lady called Janine who helped me with my first bill. I was worried tbh, but all my questions where answered, very straight forward, friendly and easy to understand :) I've just moved in and I had never heard for Rebel Energy before, I was going to switch but now I'm happy to stay :) thank you! ♡
So after a fortnight after my last review, I am still being ignored. AVOID THIS COMPANY LIKE THE PLAGUE.
Obviously profit comes before customer service. I will be looking for a new supplier.
On switching to them, gave them my bank details for the direct debit. When the first payment didn't go through I told them. Said they'd set it up. That didn't happen. Failed four times. No one checked that my address they inputted wasn't incorrect. Also received an email from them the other day stating my direct debit needed to increase. First of all they can't set up the direct debit correctly, secondly they want to change the amount to more than double my monthly usage in the winter, were in the spring/summer months everyone's usage goes down. Especially my two bedroom Terrace House equipping with 14 Solar Panels facing Due South at an angle of 0° meaning the sun passers direct over the top of the house. The moment the sun rises, I'm generating electricity right up to the point the sun sets.
No wonder they have ceases trading!!!
Great staff but problem in the meter reading mechanism
There was a mistake in the meter reading while the property was vacant, and I landed with an over £700 energy bill. It took me a long time to investigate and clarify before we got a correct energy bill of less than £20. There is room for improvement in its meter reading mechanism and dispute resolution process.
I appreciate the effort of its staff, Caitlin and Chasity, especially Chasity, who did a great job to help me resolve the matter in the most satisfactory way.
Rebel Energy was an energy supplier that provided electricity and gas services to residential and business customers. The company focused on delivering competitive energy solutions while ensuring customer satisfaction. As of September 19, 2025, Rebel Energy announced its cessation of trading, and customers were advised to await the appointment of a new energy supplier by Ofgem, the energy regulator.
While Rebel Energy is no longer in operation, customers were reassured that their energy supplies would remain secure and that any credit balances would be honored during the transition to a new provider. For ongoing support and information regarding final billing processes, customers were directed to contact the appointed administrator, Teneo, or refer to resources provided by Ofgem and Citizens Advice.