Shaky start but now doing well
I’ve had the internet for two months. It was set up a few days late and I’ve had one outage so I can’t give it a 5/5 but other than that it’s been good.

Rebel Internet is a home internet service provider based in the UK, specializing in delivering fast and reliable broadband solutions. The company offers a range of services, including full fibre broadband with speeds of up to 1Gb, Wi-Fi, and home phone services. With a focus on customer satisfaction, Rebel Internet has received positive ratings on platforms like Trustpilot, highlighting its commitment to quality service and support. Targeting residential customers who seek dependable internet connectivity, Rebel Internet aims to eliminate common issues associated with traditional broadband providers. The company's advanced hardware, including tri-band SuperPods, and dynamic cloud-powered software work together to optimize connectivity across multiple devices. This innovative approach ensures users experience minimal dead spots and interruptions, making Rebel Internet a suitable choice for families and individuals relying on a stable online presence for work, entertainment, and communication.
Rebel Internet receives high praise for its customer service and reliable internet connection, with many reviewers highlighting the helpfulness of the staff and the seamless setup process. Customers appreciate the company's commitment to resolving issues quickly, often receiving credits for service interruptions.
The flexibility of a monthly rolling contract is also a significant draw for consumers looking to avoid long-term commitments. However, some users express frustration with the difficulty of reaching knowledgeable representatives, particularly when dealing with technical issues. A few reviews mention that the internet speed did not meet expectations, indicating room for improvement in service delivery. Overall, the sentiment is overwhelmingly positive, with many recommending Rebel Internet for its excellent service and support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 453 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 17 |
| Sep 24 | 4.5 | 22 |
| Oct 24 | 4.6 | 32 |
| Nov 24 | 4.5 | 33 |
| Dec 24 | 4.4 | 19 |
| Jan 25 | 5.0 | 23 |
| Feb 25 | 4.1 | 18 |
| Mar 25 | 4.6 | 41 |
| Apr 25 | 4.7 | 39 |
| May 25 | 4.4 | 41 |
| Jun 25 | 4.4 | 28 |
| Jul 25 | 4.6 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 453 most recent reviews.
“I can't imagine the mess I would be in with the undeserving, greedy broadband companies like Virgin Media, EE, Vodafo...”
“UK call center yes, but every call reaches 'reception' who have no visibility to your account, nor any technical or c...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 3.9 out of 5 (good) | −1% | 453 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.6 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | +3% | 175 |
Bottom line: Rebel Internet is #4 of 5 on overall rating in this group. On website & app, Wessex Internet scores higher (4.6 vs 3.9).
453 reviews of Rebel Internet. Filter by what matters to you.
I’ve had the internet for two months. It was set up a few days late and I’ve had one outage so I can’t give it a 5/5 but other than that it’s been good.
My network service is very poor. When I am on a WhatsApp video call, I keep getting low connectivity warnings. When I switch to my mobile data, it becomes stable. It is also embarrassing when I am on MS Teams call for office meetings when my video keeps freezing and colleagues telling me to repeat myself because my voice trailed off. I work mostly from home and I need a very stable and fast network. I signed up to Rebel believing that I will get a better experience than my previous provider but this has proved worse. I am beginning to regret this decision. Edit: 05 May 2025 The customer care team reached out to me via email after my review and attributed the issues to Ad Blocking being enabled. They disabled it and it did help a bit. A week after, things went bad again. I faced streaming difficulties on platforms such as YouTube and Netflix. Frequent buffering and delays when loading videos, blurry video quality, even at lower resolutions. They responded promptly and the issue this time? My devices were connecting to their 2.4 GHz radio instead of the 5 GHz radio. By rebooting my router remotely, they forced my devices to connect to the 5 GHz radio. After about two weeks, I am facing same issues. The problem is that the router does not present the two wavelength option for you to choose which one to connect to like some other providers do. It has not been a good experience for me so far. I only added one star due to the efforts of the customer support team who are very responsive. But the network service needs to urgently improve. Edit: 10 June 2025 I have now raised my ratings to four stars majorly because of how responsive the customer care team has been, especially David. They have been checking in on me to see how my network is performing. To date, they are the best service team I have ever interacted with. And my network has been okay and stable. Not as fast as I want but stable.
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Perfect courteous staff on the phone and installation. Thank you Rebel
Fast, simple and easy. Though the idea of getting an £80 Amazon voucher is a bit of a scam. First I just had to sign up and it’d be 60 days after installing/ renewing, then got an email saying I had to refer a friend to get it, but was only notified of the referral link after I’d already told friends about it and a couple had signed up without using it. A bit disappointed there, but otherwise happy.
Very stable. Uses the BT network and coverage is good In the two months I've had it no real issues. Have had to reset the router twice due to slowing speeds but after doing so internet came back on and was back to full speed, probably more to do with the crap BT copper line. Cheaper and faster than BT having come from them previously Would def recommend
Thank you very much for your service and support! 👍🏽
We changed the wifi company to Rebel and we decided to get our own Router. I unfortunately ordered the wrong Router and called customer service to find out the issue. I spoke to David who immediately told me the issue and let me know the router needed. I then got the router (i bought it as i wanted my own router to create a mesh network, even though Rebel DOES offer you a router if you want). When i was installing the router, i ran into some trouble and i again called and spoke to a few people (who were all so helpful). I was put through to David again and he went above and beyond to help. His technical expertise were fantastic, he was calm and patient, he guided me through step by step and helped in every way possible. David was truly helpful and provided what i think was the best possible customer service i have ever received. David is a true asset to Rebel Internet and i am happy to have a provider who takes customer service so seriously. Thank you David
A great start to our contract. The follow up from the order to completion was second to none and everything went exactly as promised by Rebel. I am very impressed with the service. I warmly recommend them
Great customer service - had a couple of small issues not necessarily Rebel's fault but all sorted very quickly.
Great customer service when a problem arose
Changing to Rebel has been seamless, speed is good and no problems at all
Rebel Internet is a home internet service provider based in the UK, specializing in delivering fast and reliable broadband solutions. The company offers a range of services, including full fibre broadband with speeds of up to 1Gb, Wi-Fi, and home phone services. With a focus on customer satisfaction, Rebel Internet has received positive ratings on platforms like Trustpilot, highlighting its commitment to quality service and support. Targeting residential customers who seek dependable internet connectivity, Rebel Internet aims to eliminate common issues associated with traditional broadband providers. The company's advanced hardware, including tri-band SuperPods, and dynamic cloud-powered software work together to optimize connectivity across multiple devices. This innovative approach ensures users experience minimal dead spots and interruptions, making Rebel Internet a suitable choice for families and individuals relying on a stable online presence for work, entertainment, and communication.
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