Rebel Internet is a home internet service provider based in the UK, specializing in delivering fast and reliable broadband solutions. The company offers a range of services, including full fibre broadband with speeds of up to 1Gb, Wi-Fi, and home phone services. With a focus on customer satisfaction, Rebel Internet has received positive ratings on platforms like Trustpilot, highlighting its commitment to quality service and support.
Targeting residential customers who seek dependable internet connectivity, Rebel Internet aims to eliminate common issues associated with traditional broadband providers. The company's advanced hardware, including tri-band SuperPods, and dynamic cloud-powered software work together to optimize connectivity across multiple devices. This innovative approach ensures users experience minimal dead spots and interruptions, making Rebel Internet a suitable choice for families and individuals relying on a stable online presence for work, entertainment, and communication.
Rebel Internet has a positive customer experience.
Rebel Internet receives high praise for its customer service and reliable internet connection, with many reviewers highlighting the helpfulness of the staff and the seamless setup process. Customers appreciate the company's commitment to resolving issues quickly, often receiving credits for service interruptions.
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The flexibility of a monthly rolling contract is also a significant draw for consumers looking to avoid long-term commitments. However, some users express frustration with the difficulty of reaching knowledgeable representatives, particularly when dealing with technical issues. A few reviews mention that the internet speed did not meet expectations, indicating room for improvement in service delivery. Overall, the sentiment is overwhelmingly positive, with many recommending Rebel Internet for its excellent service and support.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.6
453
100%
-0.1
● Low
4.6 / 5 overall
=
453 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.4▼ 0.1
12-month avg
4.5
All-time
4.6
Category avg
3.8
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.3
17
Sep 24
4.5
22
Oct 24
4.6
32
Nov 24
4.5
33
Dec 24
4.4
19
Jan 25
5.0
23
Feb 25
4.1
18
Mar 25
4.6
41
Apr 25
4.7
39
May 25
4.4
41
Jun 25
4.4
28
Jul 25
4.6
26
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 453 most recent reviews.
Top praiseof 405 positive reviews
Customer service67%
271 mentions
Fast & efficient30%
121 mentions
Easy to use22%
88 mentions
Prices & value15%
60 mentions
“I can't imagine the mess I would be in with the undeserving, greedy broadband companies like Virgin Media, EE, Vodafo...”
On “Customer service” · Jul 19, 2025
Top complaintsof 41 negative reviews
Customer service56%
23 mentions
Cancellation24%
10 mentions
Installation17%
7 mentions
Charges17%
7 mentions
“UK call center yes, but every call reaches 'reception' who have no visibility to your account, nor any technical or c...”
On “Customer service” · Jul 21, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
Overall rating and review count for this company and similar companies
Internet through rebel is poor!
Continuously drops out and recently has been much worse. Keeps stating "Connected without internet", & Rebel have not been helpful in providing a permanent solution to the poor connection status of their service, meaning I keep having to contact them about this same issue over and over. Very frustrating indeed - I definitely do not recommend this company if you work from home or rely on your Internet service as rebel internrt would be too unreliable
Initial problems were sorted out in a fast efficient manner even to the point of supplying a VOIP adapter and phone (later not needed). Any problem is dealt with in an extremely professional way with the ability to talk to extremely helpful and friendly people who actually take an interest and provide assistance to solve the problem. I think of them as friends. I have used several providers and Rebel is in a different league.
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I was suffering repeated Wi-Fi dropouts, and despite Sky broadband telling me three times that the problem had been fixed, the interruptions continued. Unable to switch suppliers because I was stuck in a contract with Sky, I went with Rebel’s Wi-Fi only option and they duly sent me two Superpods. Plugged them in and connected one to my Sky router- no further issues. Quick and easy. Also customer service has been first class, I had a little difficulty getting the customer portal working but they responded quickly and got it sorted. Highly recommended.
So the reason I signed up with Rebel is for emphasis on customer service, apparently setting them apart from other providers. Yes, calls are answered quickly, and friendly but not by Rebel - it's an outsource centre - I have to give all my details each time - and then wait for callbacks that don't happen. Paying a company to answer calls promptly does not constitute good customer service when there is no one from Rebel at the other end - it's deceitful
No messing about … a fixed monthly price, internet works very well … good speeds, no drop outs, good router, easy to setup … it actually connected 2 days before it was supposed to … I can’t fault rebel at all 👍. Great so far 😁
Spoke with Aamir, was an incredible agent to work with. Amazing customer service, extremely patient and friendly.
I couldn't recommend Rebel WiFi enough. The speeds on offer are great & the super boosters are not only affordable but you lose no speed whatsoever connecting via them!
After 15 years of custom at one of the major ISP’s I decided to look to move due to continually rising costs & an at times frustrating customer experience. I’d remained due to their monopoly on Gigabit fibre to the property in our postal area but crossing the £100/month meridian signalled a time to change.
Their offers to try to keep me as a loyal customer were derisory in comparison to those afforded to new customers so I did my research and initiated the move via the One Touch Switch scheme. This did not go smoothly at all due to the way the existing company administers accounts.
Long story short, the team at Rebel were really helpful and sympathetic whenever we had cause to correspond and importantly, had time to actually help and advise constructively. They even went above and beyond when it came to assisting me to maintain a complex internal network by providing alternative equipment which is working very well.
I’m now simply waiting for open reach to break the hold of the ‘other’ company on fibre in the area to get these speeds back to what I’m used to.
Cannot fault this firm and they deserve high praise and recognition for how they treat the customer.
5 stars for sure.
Many thanks.
I’ve had their service for a few months now. The transfer to them and arranging the fibre line happened without any problems. The service has worked perfectly with a good WiFi signal. Just recently had a problem and they are easy to contact and reply straight away. They tried a couple of things and updated the router firmware which solved the problem. They connect with the router remotely rather than asking the customer to fix the problem. More expensive than the big players introductory offers but I went for their service. The big players take too long to respond.
I would happily recommend Rebel internet to anyone - my experience has only been positive. Internet service is consistent and stable throughout my home, installation was completed as advised and the customer service is outstanding, thank you Rebel :)
Best internet service I have ever had no interruptions everything runs so smoothly best decision to go with Rebel so happy.
Would definitely recommend them to anyone.
Responsive, easy-to-use, helpful if you're having issues with paying bills, the internet is great, I could not fault Rebel. Joined 5 months ago and it's been smooth sailing since then, the internet works great and I love their app!
Inconsistent Service Quality and Restrictive Router Limitations
My experience with Rebel has been mixed. Initially drawn to their 12-month contract for a temporary placement, I encountered significant issues with their "smart optimization" feature, which regularly disrupted connectivity and impacted smart devices. This was eventually resolved thanks to the excellent support provided by David in their technical team. His assistance was a key factor in my decision to remain with Rebel at that time.
The subsequent move of my service to a new temporary residence was handled swiftly and efficiently, which was appreciated. However, the internet performance at the new location has been severely lacking. Despite close proximity to the provided router, Wi-Fi signal strength is poor throughout the property, often weaker than neighboring networks.
This has manifested in several critical issues:
* Inconsistent and weak Wi-Fi coverage, even in direct line of sight of the router.
* Inability to reliably connect my PlayStation to game servers, often citing potential security threats.
* Failure to load banking applications over the Wi-Fi network, requiring a switch to mobile data.
* Constant lag during online gaming, despite the console being in close proximity to the router.
* The provided router is significantly locked down, offering very limited user configuration options. Basic functions like port forwarding proved unsuccessful, necessitating contact with support for any adjustments, such as disabling the automated 24-hour optimization.
While the efficiency of the home move team was commendable, and the technical support from individuals like David has been helpful, the fundamental performance of the internet service at my current address, coupled with the limitations of their router, is deeply disappointing. Unfortunately, I am contracted with Rebel until February, otherwise, I would seek an alternative provider immediately.
Pros:
* Efficient home move process.
* Helpful and knowledgeable technical support (specifically mentioning David).
Cons:
* Poor and inconsistent Wi-Fi signal strength.
* Router limitations and restricted user access.
* Issues with online gaming connectivity.
* Problems with certain applications functioning over the Wi-Fi network.
Overall, the daily experience with Rebel's internet service at my current location is unsatisfactory, primarily due to the underperforming and restrictive router.
Response to their reply -
Just to clarify, the router is actually located inside my flat, in the living room. It's positioned where it has a direct line of sight to my PlayStation and nothing is obstructing it. There no reason for such poor performance and for the Router doing things that the end user cant turn off, especially when it doesn't work right!
2nd edit - spoken to David
My router been fast tracked onto new firmware. The way it got pushed meant it took 48 hours to settle, this is due to not being done the normal way. This firmware coupled with disabling this silly guard protect (plume default) which blocks game servers has resulted in finding games. Now I got hope the lag reduces/settles soon. Still frustrating the lack of control we have as a customer. However David is the MVP at Rebel. Consider giving him a raise. Once again he the only one that knows what going on and how to fix things properly. For this reason I'll raise the star rating to 3*.
Doing something different with WiFi, and doing it well!
I joined Rebel a few months ago and I have to say the standard of service so far has been superb. The WiFi in my flat is very reliable and there is a good signal throughout the flat. Controlling my WiFi settings via the HomePass app is a breeze and gives me more control and insight into my WiFi usage. Would recommend this company!
Well, I didn’t have a chance to experience Rebel’s Internet speeds and service in depth because I had to cancel my order the same day, but how efficiently the cancelation and all other order and cancellation steps were processed is impressive. Thank you guys!
The service from Rebel is appalling. It's only been two weeks and so far, the only reliable part of their 'reliable connectivity' is that it reliably drops out multiple times a day. Oh yeah and the connection that goes 'throughout your home'? Well it doesn't reach upstairs about 6m from the router.
We have contacted them several times now about the issues and there has been no help.
1. We contacted them the second day of service, they said it sounded like there was a problem with our line (despite it being fine the week before on the other provider. We only switched to save money). They sent out an Openreach engineer who not surprisingly, found no issues with the line. He did however say that he could see we were having 10+ dropouts a day, dropouts that Rebel apparently can't see their end. No call back.
2. We contacted them again, we just asked if the service could be cancelled as it wasn't what was advertised. They started looking at a list of connected devices and at first tried to suggest it might be a smart speaker causing the issues. Then said it was probably an extender we'd plugged in causing the issues. We did try an extender because the router is so shockingly bad that we needed the extender to get connection upstairs in our 2 up 2 down house. They said they'd call us back. They did not call us back.
3. We contacted again about the ongoing issues and asked again to cancel the service. They said they would change some settings on the router and call us back. They did not call us back.
4. Called them again. They suggested several things to make the extender work better. The extender was never the issue, it was the constant dropping out on the broadband that was the issue. Not to worry though because they would call us back in the morning. Today is morning and I bet you can't guess what happened? Nothing, nothing happened because they didn't call us again.
During every contact with them they have said that they can see no drop outs on their end which I suspected would happen because every time all our devices lose connection, the router is still shining green.
We will contact them again about these issues and try and cancel again but I am anticipating a battle to cancel the service without a fee at this point. If they'd cancelled when we asked at first because we shouldn't be having issues on day two, then we would've been within the two weeks to cancel a contract. Interesting how they've dragged it out.
The only good point I'd give them is the router was shipped quickly. Unfortunately, the router looks like it has been thrown together with scrap plastic.
Please just let us leave so we don't have to pay for this horrible service for the year.
Rebel Internet is a home internet service provider based in the UK, specializing in delivering fast and reliable broadband solutions. The company offers a range of services, including full fibre broadband with speeds of up to 1Gb, Wi-Fi, and home phone services. With a focus on customer satisfaction, Rebel Internet has received positive ratings on platforms like Trustpilot, highlighting its commitment to quality service and support.
Targeting residential customers who seek dependable internet connectivity, Rebel Internet aims to eliminate common issues associated with traditional broadband providers. The company's advanced hardware, including tri-band SuperPods, and dynamic cloud-powered software work together to optimize connectivity across multiple devices. This innovative approach ensures users experience minimal dead spots and interruptions, making Rebel Internet a suitable choice for families and individuals relying on a stable online presence for work, entertainment, and communication.
