RedAwning Vacation Rentals is a comprehensive platform designed to facilitate short-term vacation rentals for property owners and travelers. The company connects hosts with guests seeking accommodations in over 100,000 properties across more than 10,000 destinations worldwide. By offering centralized communication and management tools, RedAwning streamlines the booking process, making it easier for hosts to manage their listings and for guests to find and reserve vacation homes and apartments.
The platform caters to both property owners looking to maximize their rental potential and travelers in search of diverse lodging options. With features such as 24/7 guest support, dynamic door codes, and cleaner coordination, RedAwning enhances the overall experience for both parties. This focus on improving the vacation rental process positions RedAwning as a valuable resource in the vacation rental market.
RedAwning Vacation Rentals has a positive customer experience.
RedAwning Vacation Rentals garners a mixed response from customers, with many praising the ease of booking and the quality of their stays. Reviewers frequently highlight the smooth reservation process and the cleanliness of properties, with some noting exceptional experiences with responsive hosts.
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However, significant complaints arise regarding property management and booking issues, including last-minute cancellations and unhelpful customer service. Many hosts express frustration over communication lapses and financial losses due to the platform's handling of reservations. While some guests enjoy their stays and commend the service, others report dissatisfaction with the overall management and property descriptions. Overall, RedAwning has a blend of positive and negative feedback, reflecting a need for improvement in customer support and reliability.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.8
1,000
100%
+0.2
● Low
3.8 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.3▲ 0.2
12-month avg
3.6
All-time
3.8
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
3.8
95
Sep 24
4.0
75
Oct 24
3.3
58
Nov 24
3.5
45
Dec 24
4.2
43
Jan 25
3.4
36
Feb 25
3.3
32
Mar 25
3.0
5
Apr 25
2.0
5
May 25
4.0
3
Jun 25
4.2
5
Jul 25
1.0
3
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 337 positive reviews
Easy to use35%
119 mentions
Fast & efficient13%
44 mentions
Customer service7%
25 mentions
Helpful support7%
25 mentions
“Very clean, easy check in, and absolutely beautiful views”
On “Easy to use” · Apr 8, 2025
Top complaintsof 137 negative reviews
Cancellation22%
30 mentions
Payment issues16%
22 mentions
Refund15%
20 mentions
Charges13%
18 mentions
“You canceled my reservation not 20 minutes before we arrived from Boston”
On “Cancellation” · Jun 4, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
Overall rating and review count for this company and similar companies
We got locked out of our rental at 10 pm and could not get code to work. We couldn't talk to a live person to help us. Messages didn't work so we broke in back door. No corn hole boards. New ones came after we were here 4 days. New ones were tiny baby corn hole boxes. No light in the pool. No light in pool area. All surfaces very dusty had to be wiped down. Patio furniture also dirty needs power washed. Beach ball flat .spiders in bathroom. Horrible odor on the pool by chaise lounges smelled like something dead . Grill so dirty would not cook anything on it Gas fire pit would not light. A C. would not stay below 76 degrees. Tires flat on bicycles. This place too expensive for what you get.
Your team helped me book my family vacation with ease. I was able to choose the cabinet for my family accommodation. The website is very friendly and easy to book. I'm definitely booking for next year vacation.
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The booking was great and easy, however the multiple emails I get each week leading up to it has been annoying. They are mostly spam. But I have to sit and read through it all because I am worried that there has been an issue with the booking and it’s being cancelled. Less emails the better.
Great place. Great hosts. Very knowledgeable of the area. Great recommendations. House was clean and big. Well decorated. Amazing courtyard. Close to everything. 5 minutes to the quarter. Lots of places close by.
First of all I’m so very sorry for the losses of life and the devastation of the hurricane that went through western NC. Prayers to all that have suffered and are trying to make it through. Secondly I was looking forward to this trip. I do love these trips to the mountains and I needed this so much. I fully intend to do this trip once things get back to some kind of normal. I thank you so very much for getting this handled and getting my refund. I can sure use that on my next trip.
Not handcap friendly. Room didn't look like photo. Many, many stairs to get to room and inside to bedroom area. Hand Balcony but couldn't use, no chairs and blocked in. Trouble getting checked in. Didn't empy trash, and no towels one day and had to ask. Should get some money back on our credit card. Very poor. 9-26-24 to 10-2-24.
Our recent weekend stay at this vacation rental was a mix of pleasant and challenging experiences. Upon arrival, we were warmly greeted, although by the maintenance overseer rather than the property manager. The activities coordinator, however, was notably kind and efficient, promptly helping us book a snorkel tour, which was a highlight of our trip.
Unfortunately, several issues detracted from our overall experience. The property, though charming, had maintenance concerns that did not justify the rental price. A non-functioning fan in the main area, no working lights on the terrace (a lamp was added as a temporary fix), and an unfinished kitchen renovation were disappointing. Additionally, water pressure in the showers was inadequate.
The rental was advertised as a three-bedroom property, yet we were offered only two, with the third bedroom being unavailable. We were also unaware that the air conditioning would only operate during specific hours, turning off at 6 AM, which is less than ideal for guests on vacation.
A significant inconvenience occurred on our second night when a power outage hit at 9:30 PM, related to issues with the batteries system. The maintenance person, unfortunately, displayed a lack of professionalism in handling the situation, talking to us on a terrible manner. Despite this, the activities person and the residential manager, who arrived later, attempted to assist by relocating us to another bungalow. However, this required us to pack up late at night (11:30PM) and move to a one-bedroom unit, which was not suitable for our group.
Given these challenges, we are hopeful for getting my money back from my second night and to hear back from the owner of the place. We appreciate the efforts of the staff who tried to make our stay enjoyable and hope that these maintenance and communication issues can be addressed for future guests.
This was probably the worst house i’ve ever stayed in. The photos are so deceptive, ants infested the house, broken furniture, smelled like throw up. Overall just disgusting. It wasn’t even just a lake house that has a hard time due to the weather and circumstances of location. This should not be allowed on sites to rented out. Truly a scam
The booking experience is fine however I believe all Associated costs with the reservation should be shown on the front page on Priceline No need to hide that there are extra charges thank you
Other than the nice lady that answered my call and helped me with my concerns, this is a ridiculous amount of confirmation steps you have to take and their website is the slowest and most stressful I ever used if you don’t do their confirmations they cancel your reservation even after it’s paid so be aware
The accommodations were wonderful. Everything was fully stocked for guests to feel right at home. The reservation, check-in, and check-out processes were very easy. Great location. No complaints at all. Thank you.
The place need a serious update. Carpets are 30 plus years old and smell. Light bulbs missing. Toilets running. The kitchen pots and pans are small and old. Pictures on line are misleading.
RedAwning Vacation Rentals is a comprehensive platform designed to facilitate short-term vacation rentals for property owners and travelers. The company connects hosts with guests seeking accommodations in over 100,000 properties across more than 10,000 destinations worldwide. By offering centralized communication and management tools, RedAwning streamlines the booking process, making it easier for hosts to manage their listings and for guests to find and reserve vacation homes and apartments.
The platform caters to both property owners looking to maximize their rental potential and travelers in search of diverse lodging options. With features such as 24/7 guest support, dynamic door codes, and cleaner coordination, RedAwning enhances the overall experience for both parties. This focus on improving the vacation rental process positions RedAwning as a valuable resource in the vacation rental market.
