Lots of email spams with booking system.
Lots of email spams with booking system.

RedAwning Vacation Rentals is a comprehensive platform designed to facilitate short-term vacation rentals for property owners and travelers. The company connects hosts with guests seeking accommodations in over 100,000 properties across more than 10,000 destinations worldwide. By offering centralized communication and management tools, RedAwning streamlines the booking process, making it easier for hosts to manage their listings and for guests to find and reserve vacation homes and apartments. The platform caters to both property owners looking to maximize their rental potential and travelers in search of diverse lodging options. With features such as 24/7 guest support, dynamic door codes, and cleaner coordination, RedAwning enhances the overall experience for both parties. This focus on improving the vacation rental process positions RedAwning as a valuable resource in the vacation rental market.
RedAwning Vacation Rentals garners a mixed response from customers, with many praising the ease of booking and the quality of their stays. Reviewers frequently highlight the smooth reservation process and the cleanliness of properties, with some noting exceptional experiences with responsive hosts.
However, significant complaints arise regarding property management and booking issues, including last-minute cancellations and unhelpful customer service. Many hosts express frustration over communication lapses and financial losses due to the platform's handling of reservations. While some guests enjoy their stays and commend the service, others report dissatisfaction with the overall management and property descriptions. Overall, RedAwning has a blend of positive and negative feedback, reflecting a need for improvement in customer support and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.8 | 95 |
| Sep 24 | 4.0 | 75 |
| Oct 24 | 3.3 | 58 |
| Nov 24 | 3.5 | 45 |
| Dec 24 | 4.2 | 43 |
| Jan 25 | 3.4 | 36 |
| Feb 25 | 3.3 | 32 |
| Mar 25 | 3.0 | 5 |
| Apr 25 | 2.0 | 5 |
| May 25 | 4.0 | 3 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very clean, easy check in, and absolutely beautiful views”
“You canceled my reservation not 20 minutes before we arrived from Boston”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Booking | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | −15% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: RedAwning Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.3).
500 reviews of RedAwning Vacation Rentals. Filter by what matters to you.
Lots of email spams with booking system.
This was a great home. Really enjoyed the privacy backyard fence with pool area. Great neighborhood. Overall great experience. Did not have one problem during stay.
Quick to reply very friendly
We had a great time at Sunflower #98. We loved how everything was labeled of where it went. The check out instructions are clear and easy. All communication was friendly and timely. Our whole family was able to stay together. Living space a little small for the number of beds.
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Will actively avoid Red Awning in the future and will warn all friends and family about the experience. They have a bait-and-switch when it comes to the pet fee. Typically AirBnb includes the pet fee as part of the final booking amount. Red Awning actively hides pet fees wayyyyyyyy down at the bottom of the listing as a footnote (does not even place the pet fee in the description itself), then hits you up for the additional payment after confirming your booking.
We had several problems with our stay. First, there appeared to be miscommunication between the property manager and the RedAwning company. Neither of them took Accountability for my concerns, and they each pointed the finger at one another. Then, the problems that others have written in their reviews have not been addressed. This had to be the worst Airbnb that l ever rented. One in the house beds were not made. Dirty dishes were left in sink. Dirt and food all over the floor. My family and had to sweep the home. There was dirty dishes in sink and the refrigerator had dead fruit flies inside it on the top shelf. We had to clean the kitchen ourselves. Common decency with having someone stay at your Airbnb is to at the least sweep and that was not done at all. The guest bathroom shower does not drain. Both bathrooms were filthy. It was hair in both showers. Will never book with Red Awning again!
This home was perfect for our small beautiful wedding! We had 22 people stay in home, it was big enough so no one was crowded. For the wedding we had around 50 people. Everyone was so amazed with all the room. Host is very helpful and was available if needed! All our guests commented how nice the home was. I would use this home again for any future family events!
Home was infested with ladybugs!!! So many you could not walk without smashing them on your feet. Asked to have cabin cleaned while we were gone to cades cove and game back to even more bugs. Asked for refund and management hang up on me. If you’re looking for rude , nasty and overpriced then this is the place for you. Management did say they would give me back cleaning fee of 480.00 and I expect that at the least!!
Stay away from RedAwning We rented a villa in Encore, there were so many problems it’s hard to know where to start! The first floor had 2 leaks coming from the showers upstairs. The Jacuzzi in the pool didnt work. The garage door didnt open or close. The ice maker on the fridge didnt work. All the shelves inside the fridge and freezers were either broken or missing. Lots of bulbs were burnt out, they actually came to change bulbs, but nothing else was addressed or fixed. What a terrible experience, every time we complained called or texted we were given the runaround or ignored.
I would never book again with red awning, they are quick to answer calls and emails until they take your money. The house we booked at encore Resort 7708 Fairfax in Kissimmee Florida had issues from Jacuzzi not working, no cushions on the pool chairs (just the metal base), leaks in living area coming from the bathrooms, broken fridge draws, broken ice machine plus plus. I have pictures of everything. Called the company a hour after we arrived, they made all promises but never came through. They simply lied and wouldn't reimburse us a penny. This house is far from elegant, pictures are deceiving, it's run down and ugly. Do not use this company, you cannot trust them. I guess there's a reason this house is for sale, so many nasty reviews. The property manager Bonnie sawyer is a waste of time. She lied every day and I have all the calls and text saved for proof. Stay away. Go with jeeves and get a better deal.
HVAC didnt work. Even it did they had a plexiglass case on it so you could change the temperature. Dishwasher was out of service with a handwritten sign taped to it. Internet didn’t work even though we called property management on day one, they didn’t send anyone to even try to fix it. No coffee, coffee filters, shampoo, soap, conditioner or laundry detergent. The battery in the master bedroom for the fan remote control was dead, fortunately I had a battery of my own to get the fan working or my 80 degree internal home temperature would have been unbearable. As it was it was a miserable night. I was there with my worker for hurricane relief and they dealt with the hvac not working for three nights. When I got there I placed a call to only again be ignored by management. Finally someone texted me about coming over to fix the hvac on Wednesday, we arrived on Saturday. The person from property management complained to me for taking off the plexiglass cover, in effect trying to throw blame on me for trying to access the thermostat. Oh yeah and the side gate was broken. Total budget operation. My suggestion is don’t false advertise and actually maintain your property to that everything works.
RedAwning Vacation Rentals is a comprehensive platform designed to facilitate short-term vacation rentals for property owners and travelers. The company connects hosts with guests seeking accommodations in over 100,000 properties across more than 10,000 destinations worldwide. By offering centralized communication and management tools, RedAwning streamlines the booking process, making it easier for hosts to manage their listings and for guests to find and reserve vacation homes and apartments. The platform caters to both property owners looking to maximize their rental potential and travelers in search of diverse lodging options. With features such as 24/7 guest support, dynamic door codes, and cleaner coordination, RedAwning enhances the overall experience for both parties. This focus on improving the vacation rental process positions RedAwning as a valuable resource in the vacation rental market.
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