Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
Reiss receives a significant amount of criticism from customers, with many expressing disappointment in product quality and service. Reviewers frequently mention issues such as poor quality materials, with shoes and clothing showing signs of wear after minimal use.
The delivery and return processes are also highlighted as problematic, with damaged packaging and delays in refunds causing frustration. Despite these negative experiences, some customers commend the helpfulness of staff, particularly mentioning employees like Tabby and Vanessa at the Century City location for their exceptional service. However, the overall sentiment leans heavily towards dissatisfaction, as many feel that the brand has fallen short of its premium reputation. Overall, Reiss struggles to meet customer expectations, leading to a largely negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 874 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.9 | 11 |
| Oct 24 | 2.3 | 9 |
| Nov 24 | 2.1 | 15 |
| Dec 24 | 1.6 | 7 |
| Jan 25 | 2.9 | 13 |
| Feb 25 | 3.0 | 15 |
| Mar 25 | 2.4 | 13 |
| Apr 25 | 2.0 | 6 |
| May 25 | 1.9 | 16 |
| Jun 25 | 1.5 | 4 |
| Jul 25 | 1.3 | 15 |
| Aug 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“(Ordered from Matty) I recently ordered three items of clothing from Reiss Leeds, and I was assisted by Matty”
“Customer service has been slow, unhelpful, and unwilling to take responsibility”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 1.9 out of 5 (poor) | −26% | 874 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Reiss is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.9).
500 reviews of Reiss. Filter by what matters to you.
Tabby and Vanessa are exceptional and we’re extremely helpful!!! They both work in the Century City location in Los Angeles. Tabby went above and beyond to make sure I was happy with my shopping experience. They both deserve a raise. Thank you!
Following a recent visit to Reiss store on Kings Road, London I am glad to see that Reiss have started listening to their cutomers with regards to quality of clothing - things are definately improving, but still room for further improvement in quality of some items. The staff in this store are so helpul, and store is well laid out. The dressing rooms could do with a make over, but apart from this, store is clean and tidy and clothes had actually been steamed ( i.e. not a creased mess thrown on a hanger). Keep up the good work Reiss and please continue to concentrate on quality
My partner and I went to Reiss in St.Albans. The store is quite small, and it’s quite expensive…. (Almost £90 for a T-Shirt!) All of their stuff said it was made in Turkey, and ALL the materials were super soft and comfy ! They had some great designs as well! The guy who was helping us; Stephen, was absolutely amazing !!!!
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(Ordered from Matty) I recently ordered three items of clothing from Reiss Leeds, and I was assisted by Matty. From the start, Matty was extremely polite, making the entire process smooth and easy. He was very accommodating, and nothing seemed to be a problem. The items arrived as expected, and I couldn't be happier with the quality. Overall, a pleasant shopping experience, and I’d highly recommend Matty for anyone looking for great service!
The attention to detail given to me whilst trying on different items in the store at McArthur Glen in Cannock was excellent and made the experience so comfortable. I ended up buying more items than I had the intention of when I walked in the door, and this is because my experience at Reiss was made so easy by Emily. She had a great personality to put me in the mood to buy these items and this has encouraged me to bring my friends to this store and share this great experience. Thanks Emily, you were really great.
My partner and I frequently buy in-store with no issues, so when I ordered 2 items online, it was a surprise when I got a faulty item and an incorrect size. However, their support team rectified this and refunded me upon investigation. Thank you Jodie, Laura and Sophia.
Shopped at the Century City store and their service was fantastic! Friendly and helpful. I will be back soon!
Actually shocked about so many bad reviews. I have been buying from Reiss ever since Ted Baker became rubbish. My experience was always great! Good customer service, the only shop that bothered sterilize their changing rooms during covid, so customers could actually use them, super easy to return, great quality, basically zero issues so far and I am very hard to please. My only objection is that recently ( like many other high fashion brands), Reiss started to increase use of disgusting materials like polyester, nylon, etc… Apart from that, amazing company with great customer service
I had never bought anything before from Reiss but went onto their website during sale time and ordered several items. The logistics process is brilliant - if you nominate a store for collection, the item/s is ready the next day. If you need to return anything in store, your personal details are attached to the barcoded tag on the item so there is no faffing around. Emails are sent immediately i.e. item will be arrive at store at x, item has now arrived, your item has been returned, your item is back at the warehouse, refund has been issued etc. Sizing for jumpers is very generous. I had ordered a medium as the small was out of stock. It was enormous. The lovely lady at the Long Acre store checked if any stores had a small in stock, found one, and they held the jumper for me. I don't expect great customer service but am really impressed hence why I wanted to write a nice review.
Yesterday, I popped into the Reiss store on Regent Street. It’s not my usual location I typically visit the Vigo Street store but I happened to be in the area. At first, the atmosphere was welcoming, but I wasn’t sure where the menswear section was. I stood on the floor for a moment, waiting for a staff member to direct me. The dress code in this store was quite casual, so it was hard to tell who worked there. I noticed a tall guy in a jumper and denim but wasn’t sure if he was staff. Eventually, I made my way downstairs, where I was greeted by a sharply dressed young man in a suit. His professional appearance immediately stood out, and he carried himself with confidence and purpose. After browsing for a bit, he approached me again to see if I needed help. I told him what I was looking for, and he went above and beyond to assist me. His service was 10 out of 10—absolutely exceptional. We ended up having a great conversation about fashion, clothing, and even general life. He made me feel comfortable, valued, and completely at ease. Throughout my time in the store, I noticed how dedicated he was not just to helping me but also ensuring the entire floor was well-organised, staff were assisting customers, and everyone felt welcome. He checked in on me while I was trying on clothes, helped with sizes and color choices, and showed a level of attentiveness and professionalism that truly impressed me. At one point, I asked if he was the manager because he certainly carried himself like one. To my surprise, he said he wasn’t. Honestly, it’s a shame—because his demeanor, attitude, and overall presence set a standard that I wish the rest of the management followed. He greeted every customer with a smile and radiated a level of charm and professionalism that made the shopping experience outstanding. His name is DEE and I can confidently say that because of him, I will be choosing this store over the Vigo Street location from now on. If he’s not there, I may even reconsider my visits, as his service was that impactful. I truly hope Reiss head office recognizes his hard work, dedication, and charisma. He deserves acknowledgment for the incredible experience he provides to customers. Thank you, DEE you made my day and even my week. I’ll definitely be back soony!
Great quality. Generous with sizes and materials. A bit pricey but sales are great. Staff in Covent Garden branch are soo lovely and helpful.
I’ve had to contact REISS a few times over the last month and have spoken to a few of the agents. Each and every one has been exceptional. They completely go above and beyond to help. Special shout out to Belinda in the customer services and Alex in the Liverpool branch. You both have been incredible. Thank you
Op de dag van de levering was het kleedje niet toegekomen, dus heb ik meteen een mail gestuurd. Daar is quasi onmiddellijk op gereageerd dat het bij hen was vertrokken maar dat ze het zouden opnemen met de besteldienst. De volgende dag werd mijn kleed geleverd. Het past perfect en is van een schitterende kwaliteit. Zéér tevreden!
Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
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