Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
Reiss receives a significant amount of criticism from customers, with many expressing disappointment in product quality and service. Reviewers frequently mention issues such as poor quality materials, with shoes and clothing showing signs of wear after minimal use.
The delivery and return processes are also highlighted as problematic, with damaged packaging and delays in refunds causing frustration. Despite these negative experiences, some customers commend the helpfulness of staff, particularly mentioning employees like Tabby and Vanessa at the Century City location for their exceptional service. However, the overall sentiment leans heavily towards dissatisfaction, as many feel that the brand has fallen short of its premium reputation. Overall, Reiss struggles to meet customer expectations, leading to a largely negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 874 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.9 | 11 |
| Oct 24 | 2.3 | 9 |
| Nov 24 | 2.1 | 15 |
| Dec 24 | 1.6 | 7 |
| Jan 25 | 2.9 | 13 |
| Feb 25 | 3.0 | 15 |
| Mar 25 | 2.4 | 13 |
| Apr 25 | 2.0 | 6 |
| May 25 | 1.9 | 16 |
| Jun 25 | 1.5 | 4 |
| Jul 25 | 1.3 | 15 |
| Aug 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“(Ordered from Matty) I recently ordered three items of clothing from Reiss Leeds, and I was assisted by Matty”
“Customer service has been slow, unhelpful, and unwilling to take responsibility”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 1.9 out of 5 (poor) | −26% | 874 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Reiss is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.9).
500 reviews of Reiss. Filter by what matters to you.
I bought an aviator jacket, it arrived fast and the quality is aligned with my expectations. Note to self though : never buy from overseas anything more than 1000$ as the custom will rip you off bad.
I had an item which didn't arrive (fault of the courier) but I have to say that the Reiss customer service representative was really helpful. I got straight through on the phone and the staff member ordered a replacement to arrive the following day.
I’ve ordered multiple times to store so I can try them on and return what doesn’t fit on the same day. Size varies with cut so I’m never the same size consistently with REISS. Experience has always been positive. Returns are easy and refunds process quickly. Never ordered anything to be delivered as their sizing differs for every item. The cut is always very flattering and they do a petite range on a lot of their items. Quality is hit and miss over the last few years so stay away from their polyesters and stick to their cotton, linen and 100% silk. I’ve unfortunately purchased one or two things from them that wash really badly and look like they came from the dump after following washing instructions.
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Ik had ook problemen met een pakket dat in eerste instantie kwijt was vóór bezorging. Werd telefonisch keurig te woord gestaan en het werd opgelost. Helaas moest 1 artikel retour, was echt te groot😆, het retourbeleid duurt voor de Nederlandse begrippen misschien wat lang, maar toen ik na de voorgeschreven 28 dagen even belde werd ik weer netjes geholpen en de refund werd gelijk in orde gemaakt. Ik vind ze dus prima werken. Je hebt te maken met een Brits bedrijf en spullen die vanuit UK komen en er weer naar terug moeten. Dus voor mij was het ook niet zo raar dat e.e.a. dan minder vlekkeloos gaat dan bij de Zalando "zelfdedagbezorgd". En retour is ook gratis. Wat mij betreft dus zeker ok service, vooral als je even telefoneert. Waarom 4* en niet 5? Omdat ik niet kan whatsappen vanuit NL, en dat vind ik toch chiller omdat ik dan tussendoor mijn vragen kan stellen😅
Absolutely love Reiss clothing. BUT their petite range is not petite! Trousers always far too long. I’m at the top of the petite height range, so goodness knows if shorter women manage to buy their clothes. Apart from that, top quality stylish clothing.
Been a customer since, i was 24 (now north of 40) always good quality (the women's fashion holds up better than the mens as every couple of seasons we get large volumes of grandpa jumpers and turtle necks) only slight negative is the online experiance, sadly they use Evri as the courier who often dont deliver an the day you pay for, no issues in store.
They get one star as I can’t choose zero….. bought a fair few items from Reiss - all in all around £2000 worth. One of the jumpers seams came undone and the threads unravelled after 2.5 months and only a couple of wears. I couldn’t find my receipt so off I went to the store - only To be told that I needed a receipt or they wouldn’t exchange. Next I emailed customer service who said they would provide a gift card for the amount so I could purchase the jumper again online and send the faulty garment back. Goodwill they called it - the absolute cheek!!! So next I get an email saying no they can’t do this and to take it to the store again……. Then I explained the situation and they promised a gift card but this time for £50 and not the £88 the jumper cost saying that I could keep the faulty garment and get it repaired. Again under the guise of goodwill. So now I’ve been told to take it back to the store that didn’t accept it last time to basically try again. Update - call from customer service that have supplied me with the gift voucher as well as replaces the jumper in question. The correct result in the end. Thank you.
Overall, I have had a largely positive experience with Reiss, especially with regards to their phone in customer service, which is consistently rapid, responsive and effective. With the exception of speed, these benefits are also matched when talking with Reiss over email. The reason this review sits at 4 stars instead of 5 is because initially, Reiss made a significant mistake when refunding items I returned through the store and weren't able to pick up on this at the time. However, their customer service through the phone largely redeemed them, mostly thanks to Elise, a customer service rep, and her management team, who provided me with a very fair and simple solution. Throught the process Elise took time to not rush to decisions, find out all the facts related to a complex refund query, before making a full decision. This goes to show that both customer service processes and training are very well organsied and managed at Reiss. As you'll see with other reviews on this page - Reiss are struggling to process returns and refunds effectively. Despite its effeventual resolution, I too have had the same problem. An area to work on!
Edit: I am changing my rating because of great customer service I received from Reiss. I sent below items back and got full refund however, I wouldn't be buying from them again. Clothes are expensive and they should make sure that the quality of the fabric follows that price. Sustainability is very important to me, I dont buy clothes for one occasion. I dont mind to pay more for good quality classic clothes so I can wear them for years, I look after my clothes and this recent experience with the quality of Reiss clothing put me off that brand completely. Original review: I have been buying clothes and shoes from Reiss for a while…not anymore tho. I bought cashmere blend jumper a few months ago, its awful, fluff flying around, its covered in those little wooly balls, looked so scruffy …I washed it by hand as advised and it shrunk, looks even more scruffy. I am gonna wear it in the garden doing my jobs…. But what happened to my new dress shocked me completely! Its polyester, wash machine one, cost me loads…I washed it as advised, navy bits dyed the rest of dress, it looks horrific! Shame I cant put the pic here. Clothes are lovely but most of them just up to the first wash! Dont buy anything with wool blend and colourful. The only stuff I am happy with are plain white linen or cotton clothes, test can go in the bin after the first wash.
After two not very complementary reviews I have to give Reiss customer service a thumbs up. Customer service rang me and after speaking to a very pleasant girl was refunded my money. I would have given another star if Reiss hadn’t ignored my initial emails, making me resort to Trustpilot
I was concerned after reading review’s regarding Reiss customer service and also knowing that next now own them (Next have terrible customer service) but in my recent experience I have been pleasantly surprised with their customer service. I phoned today regarding a faulty item and Haley dealt with it very well and was extremely polite. I’ve spent a small fortune with them over the past few weeks so I’m relieved that they handled an issue well. I’ve taken a star off because they really need to look at their quality control of sale items. I’ve been sent 2 items with make up on them which were clearly sale returns that haven’t been checked before being resold.
A website that is useless and customer service that although polite don’t know anything about stock and have the same info as the website that doesn’t work or update properly. Wrote to the MD but he didn’t bother to respond. Shame used to live their stuff. There is no decent customer service anywhere these days. Companies couldn’t care less.I would now like to say that since posting this review a very helpful lady called Stacey, tracked down what I was after, despite of there seeming to be no stock anywhere. I am delighted with the item and hopefully will reinstall my love of Reiss clothing.
Very strange website, you place an order and get no confirmation or order in your account. phoned customer services- which is basically Next customer services who own Reiss. I did not know this fact. I spoke to a friendly guy on the phone from Customer Service Dept, who told me it would taken an hour, weird but okay. Hey presto after one hour got both email and account confirmation, I have never seen this before and have ordered loads online. Told no tracking only to get tracking via DPD a few days later as well as progress in my account. Received my order complete and in good order and pleased with my item but shouldn't have been too tricky for them as I only ordered one pair of shoes. My advice- be cautious and if you can shop in store. Next is usually a good company and I had a good experience on this occasion but a little strange with the late confirmation, no tracking and no order number considering you are ordering high end goods, much room for improvement thus.
Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
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