Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
Reiss receives a significant amount of criticism from customers, with many expressing disappointment in product quality and service. Reviewers frequently mention issues such as poor quality materials, with shoes and clothing showing signs of wear after minimal use.
The delivery and return processes are also highlighted as problematic, with damaged packaging and delays in refunds causing frustration. Despite these negative experiences, some customers commend the helpfulness of staff, particularly mentioning employees like Tabby and Vanessa at the Century City location for their exceptional service. However, the overall sentiment leans heavily towards dissatisfaction, as many feel that the brand has fallen short of its premium reputation. Overall, Reiss struggles to meet customer expectations, leading to a largely negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 874 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.9 | 11 |
| Oct 24 | 2.3 | 9 |
| Nov 24 | 2.1 | 15 |
| Dec 24 | 1.6 | 7 |
| Jan 25 | 2.9 | 13 |
| Feb 25 | 3.0 | 15 |
| Mar 25 | 2.4 | 13 |
| Apr 25 | 2.0 | 6 |
| May 25 | 1.9 | 16 |
| Jun 25 | 1.5 | 4 |
| Jul 25 | 1.3 | 15 |
| Aug 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“(Ordered from Matty) I recently ordered three items of clothing from Reiss Leeds, and I was assisted by Matty”
“Customer service has been slow, unhelpful, and unwilling to take responsibility”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 1.9 out of 5 (poor) | −26% | 874 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Reiss is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.9).
500 reviews of Reiss. Filter by what matters to you.
Very disappointed with the quality of some shoes I have bought, I have worn them 4 times & the coating on the ankle ties are already peeling…… really poor quality & given the more high end price a very poor buy :(
Very disappointed with both the product delivery and the return experience. My order arrived in damaged boxes, not what I'd expect from a so called premium brand. When I attempted to return the items, I followed all the instructions, paid for the delivery to the UK from Canada and sent the package back within the proper timeframe, only for it to be rejected by the warehouse and returned to me. I'm now stuck with items I don't want and no refund, despite doing everything correctly. Customer service has been slow, unhelpful, and unwilling to take responsibility. I expected much better for REISS.
If I could have put 0 stars I would , purchased items from reiss they where delivered to completely wrong address by evri ! . When I rang to tell them items not delivered they looked where evri had said they where delivered agreed with me it was miles away . But would not refund me for my items lost . Surely they have insurance for this ? I’m now out of pocket by £307
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As someone who’s been a genuine fan of Reiss for years (I’ve kept tags from every purchase!), I’m extremely disappointed by how they handled my recent order. I placed an order on 22 July and waited patiently, only to receive the wrong item. I personally collected it—as I always do for parcels requiring a signature—and even the delivery driver told me to contact Reiss. I returned the incorrect item at my own expense. Despite doing everything right, Reiss has made no effort to investigate or resolve the issue. They simply marked the parcel as delivered and ignored the fact that it was the wrong product. I’ve had to chase them, send proof, and now even involve Afterpay to stop further payments. This has been frustrating, time-consuming, and completely unprofessional. I won’t be shopping at Reiss again. If this is how they treat loyal customers, I’d strongly urge others to think twice before ordering online from them.
Nie wieder!!!!! Retoure längst erhalten, wollen sich aber 28 Tage mit der Rückerstattung zeitlassen. Ware sieht auf dem Foto wertiger aus als es ist.
Habe dort ein Shirt bestellt sah im Internet toll aus hatte auch einen entsprechenden Preis...nun wenn es Qualität gewesen wäre OK aber es ist Made in China!!!!! Teuer in Europa verkaufen und preiswert in China produziert. Es gibt auch kein Hinweis im Onlineshop das es sich um wäre aus China handelt, für mich steht fest ich kaufe dort nicht mehr.Die Verarbeitung der Strickware lässt zu wünschen übrig.
Very disappointing- bought a few items from reiss and they were sized much bigger than other brands equivalent so had to return. However, as the items were all packaged in the same box, they only refunded the cheapest item in the box. Customer service is not helpful just quoting another 3 working days again and again. It’s been 15 days and no resolution. Not sure how to get my money back. Would not recommend online shopping with reiss.
I recently purchased a pair of pants from the clothing brand REISS and unfortunately, they turned out to be too large, despite following the size guide that indicated they would fit perfectly. Once I received the pants and realized the issue, I contacted their customer service to request an exchange for a different size. However, I was informed that they do not offer a direct exchange service. Instead, I would need to return the pants at my own expense and then wait up to three weeks for a refund before placing a new order in the correct size. To make matters worse, the return shipping cost is at least 600 DKK, which is a significant amount considering the initial price of the pants. This experience has left me quite disappointed, as I genuinely liked the product and only needed a different size. It would have been much more customer-friendly if REISS offered an easier exchange process, especially given that their sizing guide was not accurate in my case. Overall, I cannot recommend purchasing from REISS due to this inconvenient and costly return process.
The quality of the clothes is in shambles – it used to be so much better. The sale items feel like throwaway pieces. Overall, a horrible shopping experience. They charge a delivery fee regardless of order value and charge for returns – this is really unheard of. Most retailers do one or the other, not both. This brand is clearly on a downhill slide.
I was at Reiss Westfield Stratford/ Canary Wharf yesterday. Even with the sale, everything was still expensive. I was shocked at the state of the sand paper like suit and trousers materials. Surely Reiss having set the bar high ought to give us silky and soft materials for such exorbitant prices.
I’m extremely disappointed with how Reiss has handled my recent return. I returned 14 items in four separate parcels on 19th June 2025, and provided full documentation, including photos of receipts, courier confirmation, proof of return, and package tracking. Despite giving them everything they asked for, the customer service team continues to delay action. After receiving my detailed message and evidence, I was simply told that I now need to wait 28 days from when the items arrived at their warehouse (which they haven’t confirmed!) before they can even consider a resolution, that’s nearly a month-long hold on a refund for a significant amount of money. Worse still, they won’t even bother updating me unless I chase them again. I’ve already shown good faith by responding promptly and thoroughly at every stage. It’s incredibly frustrating and unfair to be treated with such dismissiveness, especially after going through all the effort to prove the return. It feels like Reiss is using this 28-day window as a way to delay refunds, rather than assisting customers efficiently. For a premium brand, this level of customer care is unacceptable. Would strongly reconsider shopping here again unless they drastically improve their returns process.
Noch eine unzufriedene Ex-Kundin. Habe zwei Gürtel bestellt: Einer davon ganz schlimme Qualität (Leder (?) wellig, könnte genauso bei einem chinesischen Online-Handler gekauft worden sein), der andere nicht wie angegeben weiß sondern beige. Rücksendeetikett gibt es, obwohl auf der Homepage von Reiss in deutscher Sprache mit gratis Rückversand geworben wird, keines, sondern es wird lediglich eine britische Adresse vom Kundendienst bekanntgegeben, an die auf Kosten des Kunden retourniert werden muss. Zoll war übrigens auch nochmals zu zahlen, da Reiss keine Rücksendedokumente schickt. Und nun heißt es ewig warten bis wohl irgendwann einmal die Rückerstattung erfolgt. Alles in allem außer hohen Spesen nichts gewesen. Danke, nie wieder!
If you are purchasing anything from Reiss from abroad, be aware that in case if you need to return your item, not only you will have to pay for the shipping but they will also charge you for the import taxes to the UK!!!! In most of cases that will cost you more than the value of the item that you’re trying to return and it is not mentioned anywhere on their return policy page, only in the terms and conditions!!! Obviously it is done purposely that way so that they can literally scam you!
Trusted REISS for a while; bought jackets, jumpers and polo shirts. Their clothing quality is absolute trash and all my knitwear has pilled really badly although i have been very careful to follow instructions. Exchanged many times yet still the same problem . Audacity they have to charge such a premium for horrible manufacturing quality. H&M has better standards than them. For your own sake, avoid REISS at all costs!
Great in all things clothing, but I’m sorry you make the returns process complicated, make me come in twice because I don’t have the original card your getting a 1* review!
No free returns. They send your clothes in a plastic bag. White company comes in a box. I ordered 5 items all of which I returned.
My wife ordered a jacket for my birthday from Reiss. To our surprise (considering the $395 price point), they sent the wrong item. Since we live in Australia, they expect us to pay for the return, and only once they receive it will they offer a full refund, instead of sending the actual item we ordered. We have to wait for the refund to then reorder the item we originally ordered, and who knows if they will get it right this time. I guess Im not getting my birthday gift due to Reiss’ negligence.
I purchased four items from Reiss, which were delivered in two separate parcels. I returned them the same way—two parcels, matching how they were sent. While the first return was processed, I’ve now been waiting over four weeks for the refund of the final item. Despite multiple follow-ups, I’ve received no resolution and no refund. This is completely unacceptable. Reiss was quick to take my money at checkout, but when it comes to issuing a refund, they’re unresponsive and dismissive. It feels like my money has been stolen. Returning items should not be this difficult, and no customer should have to chase a refund for over a month. Think twice before shopping here—not only is the customer service lacking, but the quality of clothing is not worth the headache. Also they are over priced and the quality is below average. A complete rip off in every way I will never purchase from Reiss again.
I ordered from this brand expecting a smooth and customer-friendly experience, but was really disappointed by how returns are handled — especially for international customers. Nowhere on the website is it clearly stated that returns are not supported by the brand. I was shocked to find out I had to organize the return myself and pay $50 for shipping just to send one item back. There’s a big difference between covering return costs and making the customer deal with the entire return process. For a brand that positions itself as premium, I expected much better transparency and support. Unfortunately, I won’t be shopping here again unless this changes.
Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
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