Disappointed …
Poor packaging for such an expensive jacket bought on line and then when I took the jacket out, the security tag was still on the jacket so it was unwearable!

Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
Reiss receives a significant amount of criticism from customers, with many expressing disappointment in product quality and service. Reviewers frequently mention issues such as poor quality materials, with shoes and clothing showing signs of wear after minimal use.
The delivery and return processes are also highlighted as problematic, with damaged packaging and delays in refunds causing frustration. Despite these negative experiences, some customers commend the helpfulness of staff, particularly mentioning employees like Tabby and Vanessa at the Century City location for their exceptional service. However, the overall sentiment leans heavily towards dissatisfaction, as many feel that the brand has fallen short of its premium reputation. Overall, Reiss struggles to meet customer expectations, leading to a largely negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 874 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.9 | 11 |
| Oct 24 | 2.3 | 9 |
| Nov 24 | 2.1 | 15 |
| Dec 24 | 1.6 | 7 |
| Jan 25 | 2.9 | 13 |
| Feb 25 | 3.0 | 15 |
| Mar 25 | 2.4 | 13 |
| Apr 25 | 2.0 | 6 |
| May 25 | 1.9 | 16 |
| Jun 25 | 1.5 | 4 |
| Jul 25 | 1.3 | 15 |
| Aug 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“(Ordered from Matty) I recently ordered three items of clothing from Reiss Leeds, and I was assisted by Matty”
“Customer service has been slow, unhelpful, and unwilling to take responsibility”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 1.9 out of 5 (poor) | −26% | 874 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Reiss is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.9).
500 reviews of Reiss. Filter by what matters to you.
Poor packaging for such an expensive jacket bought on line and then when I took the jacket out, the security tag was still on the jacket so it was unwearable!
The pricing is a big problem when the exchange rate is totally disregarded. I bought a polo shirt, it was $117.98. But when it arrived the price tag on it was in pounds, and was £68 (same as on their website for the UK). At today's exchange rate £68 = $93.25 (so where does the additional $24.73 come from?
Many years ago, REISS was my favourite brand, to a point where my friends would make fun of how much of their stuff I had. Now, I vouched to never buy anything from them ever again. The main reason is it's nearly impossible to find anything in their collection that isn't made of plastic these days, and they still dare charging you for it as if it was 100% merino wool. Customer service is unreliable. Their delivery partner - EVRI - famously logistically challenged with drivers refusing to follow any pick up or delivery instructions, even if it means being sent for the same return over and over again (I gave up after their three attempts and ended up returning via parcel shop). Two botched returns in a row due to identical issues on both EVRI and REISS sides which required a lot of time and hassle to manage. Customer reps making promises and then not keeping them. A complaint response that only addressed one of the five issues raised in it. Meh. We're done, REISS.
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I ordered a jumpsuit on the couture section which was £595 on the 15th may and paid by Apple Pay as a guest. It never arrived and I did not get an email confirmation I telephoned customer services who managed to trace the order and I had inadvertently put two m’s on the dot com so I had put .comm. This was my fault but surely anyone could see this was just a typo. Customer services said my order was at their Enfield branch and I could collect it. I went to Enfield and the Reiss shop is in Pearsons store which I managed to find out after I what’s apt Reiss who did not reply. I was then told by the assistant in Reiss that my order was in Next. I had to then go there to collect my order which was just in a plastic bag. For a high value item I was shocked to see this was how Reiss deliver goods and even the assistant said it was bad. Why your customer services did not relay where my order could be collected from is beyond me. The jumpsuit is creased to pieces and I’m very upset. Your customer service dept need to be made aware of this.
I ordered 4 items last couple of months. Two of them (winter jacket and merino wool zip sweater) are not worth the money. The zipper of the winter jacket looses it's 'paint', so turns goldish now in stead of grey. The sweater is peeling after just a couple of days of wearing. And I returned an other jacket, as the buttons paint was already damaged a little by delivery. Items look great, fit is good and comfortable, but for the price (quite expensive) it lacks the quality you pay for.
I purchased the Edina Wool/Cashmere jumper via Next website with delivery to my local store. When I collected the item & unpacked it at home, the jumper felt like it had been washed & had shrunk slightly. I returned the following day & re-ordered a new one. When I collected that one at store I check before leaving. There was a stain on the front where the item had clearly been worn & returned. I returned the item again & re-ordered hoping it would be 3rd time lucky. It was. The jumper arrived perfectly ok. However, having worn the jumper just a few hours & decided not to risk washing & had it dry-cleaned. The jumper had shrunk so much it would fit a 6 year old!! There is clearly an issue with the fabric on this garment for it to shrink via dry cleaning.
Really poor experience. I asked for some items to be delivered to a Next store. But the whole thing was a disaster. First, although I ordered multiple quantities, they were delivered in drips and drabs. So I had to keep making trips to the store. Second, One delivery went to the wrong store and another was declared "lost. Now Next owns Reiss, the experience should be flawless, but the logistics are a shambles I'm only giving two stars instead of one because when you call Reiss they are very good and sort out the problems. But there shouldn't be these basic problems in the first place.
Ordered the Louis stone wool blend coat in size 8 petite via Next and had to return is because it had clearly been mislabelled and was enormous. I know it was incorrectly labelled because I had tried on a size 8 regular in store and it fit well apart from the sleeve length. I ordered a replacement which was correctly sized but having worn it three times, I’ve found that with an hour of wearing, the fabric on the underside of the sleeves and the sides of the coat bobble up a lot. So much that the coat looks cheap & scruffy. I initially picked off the bobbles but it’s happening every wear and for £338, this is unacceptable. I have contacted both Next and Reiss to discuss & will update this review with the outcome, but my experience has made me seriously question the quality of Reiss products.
I bought a Riess jacket - probably my fault for not checking too carefully, I loved the blazer type jacket, I wore it a couple of times and then realised the sleves were really too long. Unfortunately I am a standard sort of figure and not a lanky model type. The tailored sleeves were finished with a strip of buttons at the placket style cuff but the buttons had cut button holes totally unnecessary because the buttons were purely decorative but which prevented the sleeve from being altered, I won,t be buying Reiss again, the local charity shop did well I hope they found a lovely long limbed lady that got a bargain
Gute Produkte aber schlechter (Retouren)Service. Bei meiner ersten Bestellung war alles super. Das Kleid hatte eine tolle Qualität und ich habe es behalten. Bei meiner zweiten Bestellung musste ich leider retournieren. Es war extrem schwierig, ein Retourenlabel zu bekommen. Per E-Mail wurde erst eine Woche später geantwortet. Per Chat dauerte es auch relativ lange. Ich kann nicht 1 Stunde im Chat bleiben, um ein Retouren Label zu bekommen. Ich würde mir wünschen, wenigstens nach 1 Woche eine Bestätigung meiner Rücksendung zu bekommen.
I've been shopping at Reiss for years, but lately, the brand has taken a nosedive in quality. They used to offer clothes made from great natural fabrics like cotton, wool, and linen, which felt good and lasted long. Now, it's mostly cheap polyblends or straight-up polyester, and it’s disappointing. The worst part? The prices haven't dropped. If anything, they're charging even more for what feels like lower-quality stuff. It's frustrating to pay premium prices for clothes that don't breathe well and wear out quickly. I’ve noticed that after just a few washes, some items already look worn out, which wasn’t the case before. It's not just the materials that have gone downhill. The overall craftsmanship seems lacking too. The stitching and fit aren't as precise, making it hard to justify the high cost. It's like they’ve focused more on cutting costs than maintaining the quality that made them popular in the first place. Next buying them was the worse thing to happen to this brand. Reiss isn’t delivering the quality it once did, yet they still expect customers to pay top dollar. If you’re looking for durable, well-made clothes, it’s worth looking elsewhere until they figure things out. For now, it's just not worth the money.
Very expensive for clothes that are mainly main of poor quality sustainable nylon and polyester. sad.
I am writing to express my deep dissatisfaction with the service I received at your Hampstead store, particularly from the store manager, Loraine. Who was rude, unkind, unhelpful and quite frankly someone who should be put on a customer service training course. Recently, I visited your Regent Street store in search of a white jacket for my upcoming wedding day. The sales assistant was extremely helpful in assisting me with various options. As it was difficult to make a decision without having the dress with me, she recommended that I take three white coats home to try on. Unfortunately, none of the jackets were suitable for my outfit, so I left them in the Reiss bag in which they were sold, intending to return them on the morning of my hen do a few weeks later. Upon visiting my local Hampstead store, I was met with appalling treatment from Loraine, the store manager. She callously refused to accept the coats back, citing their crumpled condition, despite my explanation that they had been untouched since purchase and stored in the original bag (and really they weren’t that bad). Despite my sincere explanation of the situation, Loraine adamantly declined my request for a return of one of the jackets, leaving me distressed and in tears. As advised by Loraine, I contacted customer service, who assured me that the jackets could be returned and even offered to send a postage box. However, the very next day, when I visited the Regent Street store again, I was pleasantly surprised to find that the staff there accepted the return without any hesitation or interrogation. This stark contrast in treatment between the Regent Street store and the actions of Loraine highlights a significant discrepancy in customer service standards within your company. Loraine’s behaviour was not only unreasonable but also deeply upsetting and unprofessional.
Something very poor going on with Reiss recently. A few months ago I ordered a jumpsuit in two different sizes as I was unsure which one would fit, plus a pair of trousers for work. Only one jumpsuit ever arrived and they messaged saying the other two items had been lost, but the refund took a good while. That was nothing compared to last week though! Ordered a suit and a different coloured blazer in the sale. They emailed to say my parcel was ready for collection so I picked it up - a very large bag. Upon getting it home I removed wrapping after wrapping to discover only one of my items was there. Despite them having told me it was all three, and they’d since emailed me confirming I’d collected all three. Customer services were lovely but it took over a week for them to complete their own ‘internal investigation’ which they told me included looking at cameras?! It was very stressful as on camera I collected a large parcel but only half the suit was inside it and nothing else. There is clearly something very wrong going on at their warehouse if they are saying they have packed items that don’t actually end up in the parcels. After several phone calls to customer service I told them as they had over £350 of my money and had sent me just one item instead of three, it was effectively theft. A refund was eventually sorted but my faith in shopping with Reiss online is non existent now. I debated leaving this review because they did sort the refund for me but I hope the more people who complain about the obvious issues they have, the sooner they will act as I like Reiss as a brand but feel unable to shop with them at the moment because of this. Incidentally for anyone struggling I’d advise calling the number you can find rather than live chat which is useless.
For the 5th time in 12 months I have ordered several items and returned them all. The quality is so poor. What has changed? Even if the clothes were reasonably priced, the quality is so poor you wouldn’t keep! I gave 2 stars as the designs are lovely, but please please go back to the previous fabrics.
I bought two beautiful bikinis with plastic links between the halter strap and bikini top for a cruise. They are the nicest shaped bikinis I have ever had. However, on the first wear one of the plastic links broke and my top fell down. I mended it and carried on wearing it but within half a hour another broke then another and the same thing happened with the other bikini too, so I had no bikinis left to wear by day 3 of my holiday. Plus I was traumatised by constantly exposing myself to other guests! I emailed Reiss and they told me to return them for a refund, but what I actually want is to have them mended as I love the shape. They said they couldn't do this. I am now trying to find some links to mend them myself. So disappointed. I do love Reiss clothes I have some amazing dresses and jumpsuits.
I received £200 of e vouchers for Christmas which I spent (online) on a mix of sale and non-sale menswear items. Although the parcel showed as “delivered”, it didn’t arrive and there wasn’t any photographic evidence available via the Reiss app to confirm either way, so I contacted customer services who were also unable to locate any delivery information from their courier. So common sense would suggest that the best solution for me, as the customer, was that Reiss simply re-sent the same items (in the original order) for a second time, but no! The only solution customer service were prepared to offer was to provide a full refund by way of a physical gift voucher (issued via post) which will take up to 5 days to arrive! This was despite the original gift vouchers being issued via email and received in seconds. Therefore, having already had the inconvenience of not receiving the items I ordered, by the time the physical replacement voucher arrives, I will no doubt have lost the majority of the items I wanted as most of them will have been added to the sale and sold out! 🙄 What an absolute WASTE OF TIME! And I wouldn’t mind but the customer service officer really couldn’t have cared less either!
Die Qualität ist gut, gleichwohl sind die Produkte in ihrer Preis-Leistung gerade noch akzeptabel und manche Teile auch definitiv zu teuer. Die Produkte als solche würde ich aber grundsätzlich empfehlen. Was aber wirklich furchtbar war, war der Rücksendeprozess. Nachdem ich für über 600€ Kleidungsstücke behalten habe, habe ich für 600€ Kleidung zurückgesendet. Es hat letztlich über einen Monat gedauert, bis dieses Geld erstattet wurde. Die Rückgabeabwicklung erfolgt folgendermaßen: erst wenn das Paket über Deutschland, dann über die Niederlade letztlich zurück in der UK angekommen ist, wird die Erstattung bearbeitet. Das dauert entsprechend lange. Ich kann nicht nachvollziehen, warum das nicht anders gehandhabt wird und mich wird es von weiteren Bestellungen leider abhalten.
Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
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