Customer Experience
Marvin Seva handled my situation quickly and effortlessly, A+ customer service with Jetson!

Jetson Electric is a leading provider of personal mobility devices, specializing in electric bikes, scooters, hoverboards, and other electric ride-on products. The company aims to enhance urban commuting and recreational activities through innovative and environmentally friendly transportation solutions. Jetson Electric's diverse product range includes beginner-friendly electric bikes, high-performance scooters, and versatile hoverboards, catering to a wide audience from casual riders to more adventurous users. Targeting individuals and families seeking efficient and enjoyable modes of transportation, Jetson Electric offers products that are designed for ease of use, portability, and fun. With a focus on quality and safety, the company supports an active lifestyle while promoting eco-conscious travel alternatives. Customers can explore their offerings through the company’s website, ridejetson.com, where they can find information on the latest models, accessories, and maintenance parts.
Jetson Electric receives high praise for its exceptional customer service, with many reviewers highlighting the prompt and helpful responses from representatives like Rose Irea and Jonas Lavares. Customers appreciate the dedication of the staff in resolving issues, often describing their experiences as "amazing" and "the best customer service" they've encountered.
However, there are notable complaints regarding product reliability and the return process, with some consumers expressing frustration over defective items and difficulties in obtaining replacements. Additionally, a few reviewers mention that pricing on the Jetson website is higher than at retailers, which raises concerns about value. Despite these criticisms, the overall sentiment remains positive, reflecting a strong commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 112 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | 3.4 | 5 |
| Feb 25 | 4.2 | 5 |
| Mar 25 | 4.9 | 16 |
| Apr 25 | 4.9 | 31 |
| May 25 | 4.8 | 24 |
| Jun 25 | 5.0 | 11 |
| Jul 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 112 most recent reviews.
“Answered and resolved an issue promptly, great customer service”
“The customer isn't always right, but the math doesn't lie”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 3.4 out of 5 (fair) | +36% | 112 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.4 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: Jetson Electric is #2 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.4).
112 reviews of Jetson Electric. Filter by what matters to you.
Marvin Seva handled my situation quickly and effortlessly, A+ customer service with Jetson!
Your customer service was outstanding. Very knowledgeable and helpful. Dareal Agbay Went above and beyond to help with the warranty and solved our problem fast and efficiently
Had a hoverboard for 3 months before it stopped charging and wouldn’t recalibrate. I contacted customer service and they sent out a replacement, not questions asked. I am very pleased with the customer service. I hope this new hoverboard will last longer.
Great customer service and very responsive staff. I appreciate Raniel for helping me and getting my replacement order shipped out.
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We have purchased (2) Jetson Hoverboards and (1) electric SnowJoe... their products are reliable and affordable. Recently, we had to replace (1) hoverboard and the customer support team was extremely supportive and communicative in finding a resolution. 5 out of 5 would purchase another products again! Thanks Team!
Reyna Gabiana, TruRide Tech, gave excellent customer service when helping with an issue on an ebike i ordered
Christina At Jetson was very helpful during my daughter hoverboard warranty refund. She was very helpful and responded very timely.
We purchased Jetson E bike, unfortunately the bike had a manufactured problem. Prior to the issue the bike was working great. Well we called customer service and spoke to Raniel and took care of us professionally and promptly. With proper documents Raniel sent us a new E bike free of charge under the factory warranty also with a upgrade! Thank you again Raniel!
My Jetson hoverboard started experiencing vibrations within the first few months of purchase. I reported this back to Jetson customer support and got a response back from Rose Irea, who helped me through the process of collecting information about the issue, proof of purchase etc. After reviewing the information, Rose Irea reached out stating that they will sending a replacement hoverboard and even asked for my color preference. The customer service was prompt and great. I would not hesitate to buy products from Jetson again.
Jess’s Mae did a great job walking me through the warranty and processing my claim to replace non-working electric scooter. Everything went very smoothly.
Amazing e-bikes and products, but most AMAZING is the customer support system and warranty they have for their clients! I’m glad I purchased my e-bike through them. I got my issue resolved in a timely manner and Raniel from Customer Service was extremely professional and helpful with my issue. I TOTALLY recommend JETSON!!!! Thanks again!!!! I’m so happy to be on my way to riding my bike soon!!!
Christine Bancog Was amazing they took care of everything that I needed and was very pleasant.
Raniel made my experience with Jetson Electric/ Tru Ride amazing. Answered all my questions and took care of all of my requests in a professional and respectful way. I will be doing more business through this company because of customer care that Raniel has provided. Thank you.
They really stand behind there products. Raniel was a great help. Thx sir!
Great customer service... I've got to electric bike and trying to get another ...
Jetson Electric is a leading provider of personal mobility devices, specializing in electric bikes, scooters, hoverboards, and other electric ride-on products. The company aims to enhance urban commuting and recreational activities through innovative and environmentally friendly transportation solutions. Jetson Electric's diverse product range includes beginner-friendly electric bikes, high-performance scooters, and versatile hoverboards, catering to a wide audience from casual riders to more adventurous users. Targeting individuals and families seeking efficient and enjoyable modes of transportation, Jetson Electric offers products that are designed for ease of use, portability, and fun. With a focus on quality and safety, the company supports an active lifestyle while promoting eco-conscious travel alternatives. Customers can explore their offerings through the company’s website, ridejetson.com, where they can find information on the latest models, accessories, and maintenance parts.
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