Cares about their customers …
Great customer service and got back with me quickly to fix my problem. You can truly tell the Jetson team wants to satisfy and make things right for their customers.

Jetson Electric is a leading provider of personal mobility devices, specializing in electric bikes, scooters, hoverboards, and other electric ride-on products. The company aims to enhance urban commuting and recreational activities through innovative and environmentally friendly transportation solutions. Jetson Electric's diverse product range includes beginner-friendly electric bikes, high-performance scooters, and versatile hoverboards, catering to a wide audience from casual riders to more adventurous users. Targeting individuals and families seeking efficient and enjoyable modes of transportation, Jetson Electric offers products that are designed for ease of use, portability, and fun. With a focus on quality and safety, the company supports an active lifestyle while promoting eco-conscious travel alternatives. Customers can explore their offerings through the company’s website, ridejetson.com, where they can find information on the latest models, accessories, and maintenance parts.
Jetson Electric receives high praise for its exceptional customer service, with many reviewers highlighting the prompt and helpful responses from representatives like Rose Irea and Jonas Lavares. Customers appreciate the dedication of the staff in resolving issues, often describing their experiences as "amazing" and "the best customer service" they've encountered.
However, there are notable complaints regarding product reliability and the return process, with some consumers expressing frustration over defective items and difficulties in obtaining replacements. Additionally, a few reviewers mention that pricing on the Jetson website is higher than at retailers, which raises concerns about value. Despite these criticisms, the overall sentiment remains positive, reflecting a strong commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 112 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | 3.4 | 5 |
| Feb 25 | 4.2 | 5 |
| Mar 25 | 4.9 | 16 |
| Apr 25 | 4.9 | 31 |
| May 25 | 4.8 | 24 |
| Jun 25 | 5.0 | 11 |
| Jul 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 112 most recent reviews.
“Answered and resolved an issue promptly, great customer service”
“The customer isn't always right, but the math doesn't lie”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 3.4 out of 5 (fair) | +36% | 112 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.4 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: Jetson Electric is #2 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.4).
112 reviews of Jetson Electric. Filter by what matters to you.
Great customer service and got back with me quickly to fix my problem. You can truly tell the Jetson team wants to satisfy and make things right for their customers.
From the start I have had trouble, battery would not charge. Now they will not hold a charge and I have 2 unusable bikes. Customer Service has not been helpful I continue to get the run around.
Worst ever customer NO SUPPORT. The virtual assistant is useless. Once you finally get a human...they are less than helpful. You absolutely get what you pay for...if you like cheap...this is the bike for you!
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i can not seem to find a actual phone number to this company. this seems like the worst way to do business. i dont care to text the damn bot. it can not do anything to help you with your problem. i have to say this is one of the worst companies i ever dealt with. regret buying anything from such a crappy company. i really hope for everyone else sakes you do not buy anything from such a horrible company such as this one. jetson scooters are nothing but crap. dont waste your time or your money please.
Had one bike, and recently ordered a second. Bike arrived with no serial number and a nonfunctioning charger. Suprised and suspicious that an item like this would have no serial number. After an hour or two of trying to find the number and jumping through hoops about the charger, a new charger arrived after a week. So a couple hours of my time, and a week late of being able to ride, resulted in no consideration of any of this by Jetson. Low expectations on my part resulted in no surprise there. Customer hassle means little to them
Terrible customer service, they just ignore you and after a while they close the ticket because they said you haven't replied. In reality you are waiting their answer what it is never to happen. It is a waste of time!!!
I have tried to contact this company several times in the last three days only to receive help from a bot. The bot can only help so much and I really need a human. We've owned our hoverboard for 7 months and it's doesn't run anymore and we have a warranty but can't seem to get any help from Jetson. This is really frustrating!!😠
When I got I put it together and took it for a ride, very smooth which makes it a great buy
Purchased as a Christmas gift and tire would not hold air. I have been trying to reach customer support via chat and phone. Spoke to somebody and said she would email me instructions for replacement tire and did not receive anything. I then called again and chose option for them to call me back and it took them almost 5 hours to call. When they did call they let it ring once and hung up. Minute later they did it again let it ring once and hung up. Chat is the same no real person ever gets on. I am now waiting again for a call back which probably will be waiting for hours. Worst customer service. Regreting buying the extended warranty and buying 2 bikes.
This review would have been 5 stars except for the fact that customer service could not correct an ordering mistake I made which leaves me with an extra kart. Maybe a preview of the bill would have helped. Once you hit proceed you have bought it. Very happy with their product and sure my grand children will love it. Thanks for getting it here before Christmas.
What a refreshing change! Jetson’s customer service is the best I’ve experienced of any company in any industry. Polite, professional, fast responses to my query. They kept me up to date as things changed without me having to chase them. I can thoroughly recommend Jetson to anyone considering an e-bike. A wonderful company that deserves every success. (and no, I’m not being paid to say this!) I am telling everyone I know that they are brilliant. They could probably make a side business teaching other companies how to run their customer service departments. They are simply that good.
Jetson Electric is a leading provider of personal mobility devices, specializing in electric bikes, scooters, hoverboards, and other electric ride-on products. The company aims to enhance urban commuting and recreational activities through innovative and environmentally friendly transportation solutions. Jetson Electric's diverse product range includes beginner-friendly electric bikes, high-performance scooters, and versatile hoverboards, catering to a wide audience from casual riders to more adventurous users. Targeting individuals and families seeking efficient and enjoyable modes of transportation, Jetson Electric offers products that are designed for ease of use, portability, and fun. With a focus on quality and safety, the company supports an active lifestyle while promoting eco-conscious travel alternatives. Customers can explore their offerings through the company’s website, ridejetson.com, where they can find information on the latest models, accessories, and maintenance parts.
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