R+L Carriers is a freight shipping and logistics company that has been providing transportation solutions for over 60 years. Specializing in Less Than Truckload (LTL) services, the company offers a range of logistics options including truckload services, air freight, ocean shipping, customs brokerage, and warehousing. Their extensive service offerings cater to various industries, making them a reliable partner for businesses that require efficient and customized shipping solutions. The company serves a diverse clientele, ranging from small businesses to large enterprises, looking for dependable freight services. By integrating advanced technology and logistics management tools, R+L Carriers aims to streamline the shipping process and enhance overall customer experience. Additionally, their global transportation capabilities ensure they meet the needs of clients seeking international shipping solutions.
R & L Carriers receives a significant amount of criticism from consumers, primarily due to delivery issues and poor communication. Many reviewers express frustration over delays, with some waiting weeks for their packages, while others report constant rescheduling without adequate updates.
Complaints about rude staff and lack of accountability for damaged goods are prevalent, leading to a sense of distrust among customers. However, there are a few positive remarks highlighting the dedication of specific drivers, such as Mario and Dan, who are praised for their exceptional service and ability to navigate difficult deliveries. Despite these isolated positive experiences, the overwhelming sentiment is negative, with many urging potential customers to avoid the company. Overall, R & L Carriers struggles significantly with reliability and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 37 | 100% | -2.0 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 3.0 | 2 |
| Jul 24 | 5.0 | 1 |
| Aug 24 | 1.0 | 2 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 3.0 | 2 |
| Jan 25 | 2.3 | 3 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 2 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 37 most recent reviews.
“I deal with ltl all day every day”
“When they couldn't deliver my package, they called on three separate occasions to suggest that I meet the driver in a...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 1.8 out of 5 (poor) | 2.2 out of 5 (poor) | — | 37 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: R & L Carriers is #5 of 5 on overall rating in this group. On service, BJS Home Delivery scores higher (4.6 vs 1.8).
37 reviews of R & L Carriers. Filter by what matters to you.
I deal with ltl all day every day. Can't tell you how many terrible experiences I've had with unnamed companys ...SAIA (cough cough) FRONTLINE (cough)... Sorry lil' cough there! When I pick my carriers, it's based solely on performance, and R+L gets top marks from me. ALWAYS friendly, always helpful, never had any issues with them not being on time, and they deliver what/when they say they will. Give them your business, you won't regret it.
Today was rather cold and wet. I had issues with our pallet jack. I just want to give a big shout-out to our driver Mario. Mario - you go above and beyond your job each time you deliver. Thank you for all you do and your cheerfullness. A1!
I had an excellent delivery by Jim and Fred in the Lebanon PA area. The delivery itself was very difficult, but they knew what they were doing and were able to deliver the product without any damage!
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We love using R&L freight! They are always so willing to help, and our delivery driver Dan is the best. He's always so nice when dropping off and helps to solve any issues that come up with transfers. They are fast and reliable and if something does happen, they are quick to help resolve the issue. We are lucky that our driver Dan is so committed and dedicated. We love them!!!
After learning that R&L was shipping my furniture that was purchased online, I was worried by all the negative reviews here on Trustpilot. In any case, my item was delivered 'curbside' from Toronto to Florida undamaged and faster than expected. Even though it was raining slightly outside, the delivery guy was nice enough to use his pallet jack to park my item inside the garage and prevent it from getting soaked. Can't ask much more than that. Rating them 5 stars instead of 4 to give them a little break.
I had an item delivered to my home this evening in a very large 18 wheeler (I believe it was an 18 wheeler). The location of the home was in a very narrow difficult area to turn into. The driver, William Jones, managed to make it to the home with no incidents. To add to the already pleasant outcome, Mr. Jones went above and beyond with a smile on his face and extremely courteous. This was his last stop with a long drive back home. But again with a smile on his face and very kind. Contracted by BBQ Guys to deliver my item.
we are glad to cooperate with R&L (Danville's office), we have same-day pickup, prompt delivery, and affordable rates. Thank you, guys. Hope you can reduce the bureaucracy for our shipments to Canada- actually, a lot of papers needed for that.
R+L Carriers is a freight shipping and logistics company that has been providing transportation solutions for over 60 years. Specializing in Less Than Truckload (LTL) services, the company offers a range of logistics options including truckload services, air freight, ocean shipping, customs brokerage, and warehousing. Their extensive service offerings cater to various industries, making them a reliable partner for businesses that require efficient and customized shipping solutions. The company serves a diverse clientele, ranging from small businesses to large enterprises, looking for dependable freight services. By integrating advanced technology and logistics management tools, R+L Carriers aims to streamline the shipping process and enhance overall customer experience. Additionally, their global transportation capabilities ensure they meet the needs of clients seeking international shipping solutions.
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