Disappointing customer service
While the sequencing results were acceptable, getting support when I had questions was frustrating. Long wait times and unhelpful responses. The technical work is fine but they need to improve their client relations.
Sequencing DNA provides genetic analysis and DNA sequencing services for research institutions, healthcare facilities, and biotechnology companies. The business specializes in analyzing genetic material to determine the precise order of nucleotides in DNA samples using advanced laboratory equipment and techniques. Their services typically support applications in medical diagnostics, pharmaceutical research, agricultural development, and academic scientific studies.
Consumers generally appreciate Sequencing DNA for its high-quality sequencing and quick turnaround times. Many reviewers highlight the impressive quality control and detailed reporting, noting that the results are consistently reliable, especially for academic and next-generation sequencing projects.
Customers commend the fair pricing for rush services and the overall professionalism of the staff. However, there are notable complaints regarding customer service, with some reviewers expressing frustration over long wait times and unhelpful responses when seeking support. While the technical work is often praised, the need for improved communication and a more user-friendly customer portal is a recurring theme. Overall, Sequencing DNA receives a positive sentiment, though there is room for improvement in customer service.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 0 out of 100 | — | 0 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | 100 |
12 reviews of Sequencing Dna. Filter by what matters to you.
While the sequencing results were acceptable, getting support when I had questions was frustrating. Long wait times and unhelpful responses. The technical work is fine but they need to improve their client relations.
Quick answers to the questions people ask most.
We provide comprehensive DNA sequencing services including whole genome sequencing, targeted gene panels, exome sequencing, and custom sequencing projects. Our laboratory uses state-of-the-art next-generation sequencing technology to deliver accurate and reliable results for research, clinical, and commercial applications.
Standard DNA sequencing projects are typically completed within 2-4 weeks from sample receipt, depending on the complexity and scope of the analysis. Rush services may be available for urgent projects with faster turnaround times upon request.
Our customer service team is available Monday through Friday, 8:00 AM to 6:00 PM EST. You can reach us by phone, email, or through our online contact form on our website for project consultations and support.
We accept various sample types including blood, saliva, tissue samples, cell cultures, and purified DNA. Each sample type has specific collection and shipping requirements, which our team will provide upon project setup.
Pricing varies based on the type of sequencing, sample complexity, and project scope. We provide detailed quotes after reviewing your specific requirements and offer competitive rates with volume discounts for larger projects.
Yes, we offer comprehensive bioinformatics analysis including variant calling, annotation, and custom reporting. Our team of bioinformaticians can provide detailed interpretation of results tailored to your research or clinical needs.
Our laboratory maintains strict quality control protocols including sample tracking systems, duplicate testing procedures, and regular equipment calibration. We are certified under relevant industry standards and provide detailed quality reports with all results.
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We implement robust data security measures including encrypted data storage, secure file transfer protocols, and strict access controls. All client information and results are kept confidential and can be destroyed upon request after project completion.
Yes, our facility is equipped to handle projects of all sizes, from single samples to large population studies. We have the capacity and expertise to manage high-throughput sequencing with consistent quality and timely delivery.
We deliver results in standard bioinformatics formats including FASTQ, BAM, VCF, and custom report formats. Data can be accessed through our secure online portal or delivered via encrypted external drives for large datasets.
Sequencing DNA provides genetic analysis and DNA sequencing services for research institutions, healthcare facilities, and biotechnology companies. The business specializes in analyzing genetic material to determine the precise order of nucleotides in DNA samples using advanced laboratory equipment and techniques. Their services typically support applications in medical diagnostics, pharmaceutical research, agricultural development, and academic scientific studies.