
BRT is a customer service platform that specializes in providing logistical solutions through its extensive network of branches across Italy. The company focuses on enhancing customer experience by offering a range of delivery and transportation services tailored to meet the needs of both businesses and individual consumers. By utilizing a user-friendly interface, BRT enables customers to easily locate branch information and access a variety of services. Targeting a diverse clientele, including e-commerce businesses and retail companies, BRT aims to streamline the shipping process and improve service efficiency. The company’s commitment to customer satisfaction is reflected in its robust support system, which assists users in navigating their logistics requirements effectively. With a focus on reliability and convenience, BRT continues to position itself as a key player in the logistics sector in Italy.
Reviewers consistently express frustration with Brt, highlighting a complete lack of reliability in deliveries. Many customers report false claims of delivery attempts, with instances where they were home but received notifications stating no one was present.
Complaints about damaged goods are prevalent, with some consumers noting that couriers have caused property damage during deliveries. The customer service is described as non-existent, with calls going unanswered and issues remaining unresolved. Additionally, there are reports of significant delays, with excuses ranging from technical difficulties to bizarre incidents like a burning van. Overall, the sentiment is overwhelmingly negative, reflecting a widespread dissatisfaction with Brt's service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.0 | 8 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.0 | 1 |
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.0 out of 5 (poor) | 50 out of 100 | — | 8 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 |
Bottom line: Brt is #5 of 5 on overall rating in this group.
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BRT is a customer service platform that specializes in providing logistical solutions through its extensive network of branches across Italy. The company focuses on enhancing customer experience by offering a range of delivery and transportation services tailored to meet the needs of both businesses and individual consumers. By utilizing a user-friendly interface, BRT enables customers to easily locate branch information and access a variety of services. Targeting a diverse clientele, including e-commerce businesses and retail companies, BRT aims to streamline the shipping process and improve service efficiency. The company’s commitment to customer satisfaction is reflected in its robust support system, which assists users in navigating their logistics requirements effectively. With a focus on reliability and convenience, BRT continues to position itself as a key player in the logistics sector in Italy.
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