Setfords is a UK-based law firm ranked among the Top 100 in the country, offering a comprehensive range of legal services across various sectors. The company specializes in individual services such as property law, family law, wills and probate, and personal injury, catering to private clients seeking expert legal assistance. Additionally, Setfords provides business services including commercial property law, employment law, immigration, and dispute resolution, targeting small to medium-sized enterprises in need of legal support. With a network of over 600 solicitors nationwide, Setfords emphasizes a personal service approach, ensuring that clients receive tailored legal advice. The firm is committed to delivering accessible and efficient legal solutions, making it a trusted choice for individuals and businesses alike. For more information, visit their website at www.setfords.co.uk.
Setfords consistently receives high praise for its efficient and professional legal services, with many reviewers highlighting the smooth and speedy processes facilitated by their solicitors. Customers frequently commend the excellent communication and responsiveness of staff, such as Karen and Lorna, who go above and beyond to ensure a seamless experience.
The overall sentiment reflects a strong recommendation for Setfords, with many stating they would use their services again. However, a few critical reviews mention issues with communication and dissatisfaction regarding case handling, including instances where cases were dropped without explanation. Despite these concerns, the overwhelming majority of feedback emphasizes the quality of service and attention to detail provided by the team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 5.0 | 196 |
| Apr 25 | 4.9 | 346 |
| May 25 | 4.8 | 163 |
| Jun 25 | 4.9 | 190 |
| Jul 25 | 4.8 | 105 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, sensible advice and attention to detail from Caroline Sherry and the Setfords team”
“The overall communication has been really poor”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | 5.0 out of 5 (good) | +2% | 692 |
Bottom line: Setfords is #1 of 5 on overall rating in this group.
500 reviews of Setfords. Filter by what matters to you.
Over a year ago
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Over a year ago
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Over a year ago
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to... See more
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We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
Great service, sensible advice and attention to detail from Caroline Sherry and the Setfords team. Ensured as smooth a transaction as possible.
Lorna was the perfect solicitor - we could not recommend highly enough. She went above and beyond to make sure our sale and purchase went through as quickly and seamlessly as it could. She was quick to respond, gave so much advice and guidance and was a pleasure to deal with. Look no further! Thank you Lorna, Laura and Darren.
Made the moving process very easy with good communication throughout when needed
We have used Setfords now for three different services. At all times the process has gone through smoothly and efficiently. I will definitely use them on other occasions if required. Thank you Setfords .
Great team, I've used them twice now as they have a 'no nonsense' approach and get the job done!
Excellent and prompt service. No messing about, straight to the point and always addressed our issues and concerns, whilst also dealing with matters beyond our capabilities. Would highly recommend. Elizabeth was fantastic
Setfords helped me contest a CCJ that had been applied to my credit record. what would have otherwise been a long and confusing process was simplified. My solicitor Paul helped me through the complicated process- he was very effective. Now i can finally get my first mortgage! Couldn’t be happier.
We both wanted to reach out and say to Sarah Howe thank you so much for such fantastic service and work on our house sale! We hugely appreciate how attentive and conscientious you have been. It's been a completely different experience to any other solicitors' we have worked with. I could not recommend you enough to anyone who was in need of conveyancing services. Thank you again to you and all your team who have been so excellent!
Great service
Lauren was brilliant from start to finish of our house sale and purchase. Many thanks
Have used Setfords several times now for house sales and purchases. Polite and always get the job done.
Ernesto was extremely efficient, proactive and I always had confidence that he was acting in my best interests. He communicated with me regularly and I never felt that I had to chase or push for action as Ernesto was so thorough and professional. I will be advising friends and family to use Ernesto for conveyancing and Setfords for all legal requirements.
Paula has been an amazing support over a very difficult sale/purchase. Very different experience to other conveyancing solicitors. Professional yet caring. Nothing to criticise at all.
I can't thank Victoria (Vicky) Butcher enough for her patience, tenacity, knowledge and expertise in getting a very challenging sale & purchase completed for me in January. The other parties were extremely non-responsive to her enquiries throughout, estate agents rude and constantly misleading, and yet Vicky took it all in her stride & never stopped pushing for answers and results. If I'd used the same conveyancers my buyer had, I'd have never got my sale over the line, so thank goodness for Setfords who knew what they were doing. Anyone considering Setfords should ask for Vicky who responds to emails almost instantly, always answers phone calls, and even researched into my questions while on annual leave (which of course isn't expected, yet I was very grateful). And most of all, you can trust her to be honest & truthful. An absolute star & I can't thank her enough, or recommend her more highly, to anyone.
I worked with Jess on my recent home sale and purchase - she was absolutely brilliant from start to finish. Proactive and straight talking. She made "the dreadful house move process" so much easier and I highly recommend working with her.
Graham Peebles gave great personal service!
Setfords is a UK-based law firm ranked among the Top 100 in the country, offering a comprehensive range of legal services across various sectors. The company specializes in individual services such as property law, family law, wills and probate, and personal injury, catering to private clients seeking expert legal assistance. Additionally, Setfords provides business services including commercial property law, employment law, immigration, and dispute resolution, targeting small to medium-sized enterprises in need of legal support. With a network of over 600 solicitors nationwide, Setfords emphasizes a personal service approach, ensuring that clients receive tailored legal advice. The firm is committed to delivering accessible and efficient legal solutions, making it a trusted choice for individuals and businesses alike. For more information, visit their website at www.setfords.co.uk.
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