First class service from start to finish
First class service from start to finish

Setfords is a UK-based law firm ranked among the Top 100 in the country, offering a comprehensive range of legal services across various sectors. The company specializes in individual services such as property law, family law, wills and probate, and personal injury, catering to private clients seeking expert legal assistance. Additionally, Setfords provides business services including commercial property law, employment law, immigration, and dispute resolution, targeting small to medium-sized enterprises in need of legal support. With a network of over 600 solicitors nationwide, Setfords emphasizes a personal service approach, ensuring that clients receive tailored legal advice. The firm is committed to delivering accessible and efficient legal solutions, making it a trusted choice for individuals and businesses alike. For more information, visit their website at www.setfords.co.uk.
Setfords consistently receives high praise for its efficient and professional legal services, with many reviewers highlighting the smooth and speedy processes facilitated by their solicitors. Customers frequently commend the excellent communication and responsiveness of staff, such as Karen and Lorna, who go above and beyond to ensure a seamless experience.
The overall sentiment reflects a strong recommendation for Setfords, with many stating they would use their services again. However, a few critical reviews mention issues with communication and dissatisfaction regarding case handling, including instances where cases were dropped without explanation. Despite these concerns, the overwhelming majority of feedback emphasizes the quality of service and attention to detail provided by the team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 5.0 | 196 |
| Apr 25 | 4.9 | 346 |
| May 25 | 4.8 | 163 |
| Jun 25 | 4.9 | 190 |
| Jul 25 | 4.8 | 105 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, sensible advice and attention to detail from Caroline Sherry and the Setfords team”
“The overall communication has been really poor”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | 5.0 out of 5 (good) | +2% | 692 |
Bottom line: Setfords is #1 of 5 on overall rating in this group.
500 reviews of Setfords. Filter by what matters to you.
First class service from start to finish
I had the pleasure of working with Colleen Cowey for a recent property purchase, and I can’t recommend her highly enough. From start to finish, she was incredibly professional, friendly, and responsive. Her attention to detail was outstanding, and the advice she provided throughout the process was clear, thorough, and genuinely helpful. Even though the purchase unfortunately had to be aborted, Colleen handled everything with care and efficiency, making a potentially stressful situation so much easier to manage. I always felt informed and supported every step of the way. Without a doubt, I’ll be using her services again for my next property transaction!
Absolutely perfect service! Our solicitor Jess was chasing everyone and completed the job in a lightning fast time. I would highly recommend paying for this service!
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I recently purchased a house with the help of Christina at Serford, and I couldn’t be happier with the service I received. Christina was fantastic throughout the entire process — everything was handled quickly, efficiently, and with great communication at every stage. She was always prompt in replying to emails and kept me well-informed from start to finish, which made the whole experience smooth and stress-free. It’s clear she genuinely cares about her clients and takes pride in providing excellent service. I would highly recommend Serford, and especially Christina, to anyone looking for a reliable, responsive, and professional team for their property purchase.
Very efficient and easy to work with. Excellent communication.
Such a great experience, we’re super good friendly and helpful. I would definitely recommend Victoria and her services!
Extremely seamless. From my first point of contact everything went smoothly and quickly. I was kept informed throughout the whole process and any questions I had were dealt with promptly and professionally. I wouldn't hesitate in using Setfords again and I would highly recommend them. Excellent service and thank you.
Kristol was amazing; knowledgeable, professional, her communication was clear and timely. She kept me informed every step of the way. I felt supported and confident in her expertise. Buying and selling a house is very stressful, Kristol made it stress- free! Highly recommend!
Excellent service
Very professional, kept informed throughout our purchase and sale, stress was kept to minimum. Staff were very polite and confident. Thankyou
Christina Coleman was super fast, super efficient, kept us well informed. She did exactly what she promised
Lorna Phelps took over my property purchase matter from another firm of solicitors and was exceptional from start to finish. Clear communication, fast responses, and total professionalism throughout the process. She made everything so smooth and stress-free, even when unexpected issues came up with defective leases. I felt in safe hands the whole way and I'd highly recommend Lorna!
Very good and outstanding service
Georgie, Susie and the team - thank you once again for a smooth, efficient and well organised service during my purchase. Excellent communication and planning and as always would totally recommend you
Sarah and Valarie were fantastic right through the process.
Gemma provided excellent service when selling our £1m+ uk property and we would have no hesitation in recommending her to others.
Sarah Thomson was fantastic from start to finish. She made the whole process so straight forward and dealt with everything promptly! Would highly Sarah to anyone looking to move house.
Excellent service
Setfords is a UK-based law firm ranked among the Top 100 in the country, offering a comprehensive range of legal services across various sectors. The company specializes in individual services such as property law, family law, wills and probate, and personal injury, catering to private clients seeking expert legal assistance. Additionally, Setfords provides business services including commercial property law, employment law, immigration, and dispute resolution, targeting small to medium-sized enterprises in need of legal support. With a network of over 600 solicitors nationwide, Setfords emphasizes a personal service approach, ensuring that clients receive tailored legal advice. The firm is committed to delivering accessible and efficient legal solutions, making it a trusted choice for individuals and businesses alike. For more information, visit their website at www.setfords.co.uk.
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