Highly recommended
Highly recommended. Carole Fox was very responsive to emails and chasing any delays.

Setfords is a UK-based law firm ranked among the Top 100 in the country, offering a comprehensive range of legal services across various sectors. The company specializes in individual services such as property law, family law, wills and probate, and personal injury, catering to private clients seeking expert legal assistance. Additionally, Setfords provides business services including commercial property law, employment law, immigration, and dispute resolution, targeting small to medium-sized enterprises in need of legal support. With a network of over 600 solicitors nationwide, Setfords emphasizes a personal service approach, ensuring that clients receive tailored legal advice. The firm is committed to delivering accessible and efficient legal solutions, making it a trusted choice for individuals and businesses alike. For more information, visit their website at www.setfords.co.uk.
Setfords consistently receives high praise for its efficient and professional legal services, with many reviewers highlighting the smooth and speedy processes facilitated by their solicitors. Customers frequently commend the excellent communication and responsiveness of staff, such as Karen and Lorna, who go above and beyond to ensure a seamless experience.
The overall sentiment reflects a strong recommendation for Setfords, with many stating they would use their services again. However, a few critical reviews mention issues with communication and dissatisfaction regarding case handling, including instances where cases were dropped without explanation. Despite these concerns, the overwhelming majority of feedback emphasizes the quality of service and attention to detail provided by the team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 5.0 | 196 |
| Apr 25 | 4.9 | 346 |
| May 25 | 4.8 | 163 |
| Jun 25 | 4.9 | 190 |
| Jul 25 | 4.8 | 105 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, sensible advice and attention to detail from Caroline Sherry and the Setfords team”
“The overall communication has been really poor”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | 5.0 out of 5 (good) | +2% | 692 |
Bottom line: Setfords is #1 of 5 on overall rating in this group.
500 reviews of Setfords. Filter by what matters to you.
Highly recommended. Carole Fox was very responsive to emails and chasing any delays.
Amazing experiences sorting out mortgage in 5 weeks thank you!
I have been passed from pillar to post, I am now on my third lawyer. The first time I was given one week’s notice that my transaction was being handed over due to my first lawyer’s holiday followed by an extended leave of absence for a hospital procedure, which is understandable. However, the second time I have been handed over to a third lawyer with less than 12 hours notice by email and with no explanation. The overall communication has been really poor. I have not had phone calls or emails returned for several days. I am now very torn between trying to complete our transaction with the Setfords team, who should have the history of our transaction or moving to another firm for better service.
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Setfords, specifically Emily were fantastic. Always very informative and helpful, especially dealing with our Sale and Purchase. Cannot recommend them highly enough.
You don’t often hear great praise for Conveyance Solicitors but we found Caroline Smith & her team at Setfords exceptional. They’re no nonsense approach and excellent communication made for a stress free purchase in just over 6 weeks! Would definitely recommend to anyone. Well done guys 👏👏
We were so fortunate to be able to have Jo Cox again to do our house sale and purchase. She is absolutely amazing. She is so conscientious and extremely able. She takes all the pressure off you during a stressful time. Just brilliant, thank you.
Lara was always very responsive and adopted a pragmatic and realistic approach to queries from the buyers solicitors and talked us through anything complicated. With her quick responses and by driving the process forward, we managed to complete on the house sale in 3 months
I’ve instructed Setfords Solicitors for two property purchases, both handled by Sonia. She provided excellent service—efficient, professional, and highly attentive. I was thoroughly satisfied with the outcomes and would gladly recommend her.
Stress free, hassle free
Professional ,helpful, and friendly. Each and every communication, either via letter, email, or conversation was met with professionalism and delt with in a friendly manner. I would recommend to friends and family.
Hi. The removal team were excellent from start to finish. Polite, helpful, friendly and respectful at all times and I wouldn’t hesitate to recommend their services.
Mr Jeffrey is the best solicitor of my experience
Outstanding service from start to finish. Carole was an absolute star, going above and beyond to make sure both our sale and purchase completed smoothly and in our best interests. Couldn’t recommend her and Setfords highly enough!
Outstanding Service from Charlotte Robins A True Professional! I recently had the pleasure of working with Charlotte during the sale of my old home and the purchase of my new one, and I cannot express enough how grateful I am for her exceptional service. From start to finish she made what could have been a stressful experience into a seamless and enjoyable journey. Charlotte demonstrated an impressive depth of knowledge and expertise in property law. She took the time to explain every step of the process, ensuring I understood what to expect and how to prepare. Her attention to detail was evident, and I felt confident that my interests were in the best hands. Charlotte was always available to answer my questions, no matter how trivial they may have seemed, and her prompt responses made me feel valued as a client. I truly appreciated the regular updates on the progress of both the sale and purchase, which kept me informed and at ease. What impressed me most was Charlotte’s proactive approach. She anticipated potential issues before they arose and worked diligently to resolve them, ensuring that everything moved along. I felt reassured knowing that she was advocating for my best interests every step of the way. Thanks to Charlotte ’s hard work and dedication, both my sale and purchase were completed and I’m sitting in my new house! She truly went above and beyond to make this experience as stress-free as possible, and I am incredibly grateful for her support I highly recommend Charlotte Robins to anyone in need of a solicitor for property transactions. Her professionalism, expertise, and genuine care for clients is outstanding! Thank you, Charlotte for making my dreams of moving into my new home a reality! You are a star! 🌟
Carole is an absolute superstar! She is super speedy, and on the ball, no problem is too complex for her, and she is able to advise with confidence and speaks with no jargon. She has made the house buying and selling process really enjoyable and easy for us. Thank you so much!
We had a very long and stressful journey with the sale of our property lasting nearly 3 years. We were recommended Setfords as solicitors and a lady called Delyth looked after our case. To cut an extremely long story short and had 2 sales fall through plus we had to pull out of our purchase too which was very upsetting and had to go back to the beginning reselling our property and looking for another purchase. Throughout this process Delyth guided us along the way remaining professional and extremely helpful and supportive as our sale was by nomeans straightforward due to a management company etc. Thankyou to Delyth and Setfords who got us into our new home finally this May and we can now sleep at night!
My experience was 100% professional and completed with out any stress ...everything was done when I was told it would be ....brilliant service. Thank you
Setfords is a UK-based law firm ranked among the Top 100 in the country, offering a comprehensive range of legal services across various sectors. The company specializes in individual services such as property law, family law, wills and probate, and personal injury, catering to private clients seeking expert legal assistance. Additionally, Setfords provides business services including commercial property law, employment law, immigration, and dispute resolution, targeting small to medium-sized enterprises in need of legal support. With a network of over 600 solicitors nationwide, Setfords emphasizes a personal service approach, ensuring that clients receive tailored legal advice. The firm is committed to delivering accessible and efficient legal solutions, making it a trusted choice for individuals and businesses alike. For more information, visit their website at www.setfords.co.uk.
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