Setfords is a UK-based law firm ranked among the Top 100 in the country, offering a comprehensive range of legal services across various sectors. The company specializes in individual services such as property law, family law, wills and probate, and personal injury, catering to private clients seeking expert legal assistance. Additionally, Setfords provides business services including commercial property law, employment law, immigration, and dispute resolution, targeting small to medium-sized enterprises in need of legal support. With a network of over 600 solicitors nationwide, Setfords emphasizes a personal service approach, ensuring that clients receive tailored legal advice. The firm is committed to delivering accessible and efficient legal solutions, making it a trusted choice for individuals and businesses alike. For more information, visit their website at www.setfords.co.uk.
Setfords consistently receives high praise for its efficient and professional legal services, with many reviewers highlighting the smooth and speedy processes facilitated by their solicitors. Customers frequently commend the excellent communication and responsiveness of staff, such as Karen and Lorna, who go above and beyond to ensure a seamless experience.
The overall sentiment reflects a strong recommendation for Setfords, with many stating they would use their services again. However, a few critical reviews mention issues with communication and dissatisfaction regarding case handling, including instances where cases were dropped without explanation. Despite these concerns, the overwhelming majority of feedback emphasizes the quality of service and attention to detail provided by the team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 5.0 | 196 |
| Apr 25 | 4.9 | 346 |
| May 25 | 4.8 | 163 |
| Jun 25 | 4.9 | 190 |
| Jul 25 | 4.8 | 105 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, sensible advice and attention to detail from Caroline Sherry and the Setfords team”
“The overall communication has been really poor”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | 5.0 out of 5 (good) | +2% | 692 |
Bottom line: Setfords is #1 of 5 on overall rating in this group.
500 reviews of Setfords. Filter by what matters to you.
We had a really positive experience from Setfords in Tilehurst. Our sale and purchase was extremely complicated (8 parties in the chain) and so it was super stressful. The team at Setfords in Tilehurst were incredibly helpful in guiding us through the process and really helped to reduce our stress. I can't recommend them enough
Quick and helpful responses. Answered queries promptly.
Helped us with our house pruchase as first time buyers we did not know much felt overwhelmed but Sofia J was so helpful throughout. Communication was always open polite and professional in all aspects. I definitely highly recommend.
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Our house purchase was handled efficiently and Sarah was communicative throughout. We were confident in her services due to her being recommended and were not disappointed. It’s so refreshing to get what you hope for and expect. I will use Sarah again and recommend her services without hesitation. Thank you Sarah and the team at Setfords.
Setfords acted on our behalf for two house sales in the past 10 months. Helen has gone above and beyond to help us. She was always available at the end of the phone. Nothing was too much trouble for her. I wouldn’t hesitate to recommend her. Many thanks for all your help.
First time using Setfords for a house sale and purchase. We had Alison Grundy who was fantastic throughout. Despite the developer causing us problems, Alison was flexible and understanding to our needs, advising us to take our time and think about things despite getting pressure from the developer. Alison was always quick to answer questions, raise queries on our behalf and also challenge the developer on discrepancies. We’ve moved properties multiple times and generally have had good experiences with solicitors but Alison stands out above the rest! We would recommend and definitely use them again.
very experienced at calming the client with a timetable and possible costs ,at each point letters were sent and followed up on. In my case all was settled quickly and my ex-tenant laft with a tidy house in a very tidy state,this left me a lot calmer than I could have been in.
The communication was excellent—always just a phone call away and ready to listen to any concerns. They were very efficient in everything they did. Although I was mostly in the background during our dealings with Setfords, I can confidently say we’re happy with our purchase."
A home move. From start to finish,I was at all times kept up to date with what was happening. It was never any problem to ask questions, which were always quickly answered. The professional way that everything was dealt with gave me peace of mind, even though at times I wanted to panic. Right up to the final signature, I was put at ease by Helen, and it concluded with everything explained to me. I can't praise Setfords highly enough. 10/10
Great experience from start to finish Was updated throughout
Fast response and great advice….simply the best
Engagement was swift, regular updates, chased sale, efficient and polite. Certainly use Setfords in the future.
Very professional
I had the pleasure of working with Anna from Setfords for my house purchase, and I honestly can't thank her enough. As a buyer, I had a lot of questions (probably too many!), and I know I wasn’t the most patient client. Despite that, Anna was consistently calm, professional, and incredibly responsive. She guided me through every step of the conveyancing process, clearly explaining what needed to happen and when. Her updates were timely and informative, which really helped ease the stress of the experience. It was truly a great experience working with her — she made a potentially overwhelming process feel smooth and manageable. Highly recommend Anna if you're looking for someone reliable, thorough, and kind. Thank you again, Anna!
Very easy to communicate.
Setfords is a UK-based law firm ranked among the Top 100 in the country, offering a comprehensive range of legal services across various sectors. The company specializes in individual services such as property law, family law, wills and probate, and personal injury, catering to private clients seeking expert legal assistance. Additionally, Setfords provides business services including commercial property law, employment law, immigration, and dispute resolution, targeting small to medium-sized enterprises in need of legal support. With a network of over 600 solicitors nationwide, Setfords emphasizes a personal service approach, ensuring that clients receive tailored legal advice. The firm is committed to delivering accessible and efficient legal solutions, making it a trusted choice for individuals and businesses alike. For more information, visit their website at www.setfords.co.uk.
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