Very good service
Marie was very friendly and completed my house transfer efficiently

Setfords is a UK-based law firm ranked among the Top 100 in the country, offering a comprehensive range of legal services across various sectors. The company specializes in individual services such as property law, family law, wills and probate, and personal injury, catering to private clients seeking expert legal assistance. Additionally, Setfords provides business services including commercial property law, employment law, immigration, and dispute resolution, targeting small to medium-sized enterprises in need of legal support. With a network of over 600 solicitors nationwide, Setfords emphasizes a personal service approach, ensuring that clients receive tailored legal advice. The firm is committed to delivering accessible and efficient legal solutions, making it a trusted choice for individuals and businesses alike. For more information, visit their website at www.setfords.co.uk.
Setfords consistently receives high praise for its efficient and professional legal services, with many reviewers highlighting the smooth and speedy processes facilitated by their solicitors. Customers frequently commend the excellent communication and responsiveness of staff, such as Karen and Lorna, who go above and beyond to ensure a seamless experience.
The overall sentiment reflects a strong recommendation for Setfords, with many stating they would use their services again. However, a few critical reviews mention issues with communication and dissatisfaction regarding case handling, including instances where cases were dropped without explanation. Despite these concerns, the overwhelming majority of feedback emphasizes the quality of service and attention to detail provided by the team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 5.0 | 196 |
| Apr 25 | 4.9 | 346 |
| May 25 | 4.8 | 163 |
| Jun 25 | 4.9 | 190 |
| Jul 25 | 4.8 | 105 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, sensible advice and attention to detail from Caroline Sherry and the Setfords team”
“The overall communication has been really poor”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | 5.0 out of 5 (good) | +2% | 692 |
Bottom line: Setfords is #1 of 5 on overall rating in this group.
500 reviews of Setfords. Filter by what matters to you.
Marie was very friendly and completed my house transfer efficiently
I happy that excellent service.
Excellent communication and updates Trust worthy and reassuring team
I had the privilege of working with Tony Taylor from Setfords on both a family law matter and a professional negligence case, which he handled concurrently with exceptional skill and dedication. From the very beginning, Tony demonstrated not only a deep knowledge of the law but also a rare and invaluable human touch. He guided me through two complex and emotionally charged situations with a calm, reassuring presence. Throughout both cases, Tony was highly professional, thoroughly communicative, and always made sure I was informed at every stage. His ability to break down legal jargon into clear, understandable terms helped me feel empowered and confident in the decisions we made together. Despite the stress and pressure involved, Tony remained consistently focused, strategic, and determined to achieve the best possible outcome — and he did exactly that. Thanks to his expertise and commitment, both cases concluded positively. I can't thank Tony enough for his support and would wholeheartedly recommend him to anyone seeking a solicitor who combines legal excellence with genuine compassion and integrity.
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I had a fantastic experience working with Gemma at Setfords during my flat purchase. She was incredibly helpful, always contactable, and patient in answering all of my questions throughout the process. Due to my irregular work hours, Gemma even made time to speak with me outside of the usual working day, which meant a lot. She was proactive in chasing management packs when delays came up and kept everything moving. From offer to completion, the entire process was wrapped up in just eight weeks thanks to her efficiency and dedication. Even after completion, Gemma continued to be supportive, helping me with follow-up questions and promptly sending over documents I’d misplaced. Her professionalism and approachability made a stressful process feel much smoother. I’m really grateful for her help and wouldn’t hesitate to recommend her to anyone buying a property.
Gemma Lloyd and her team were amazing, responding to questions or queries within 24 hours and working so hard especially on days of exchange and completion to ensure there were no delays, as we had a difficult buyer so constantly trying to meet their demands. Would 100% recommend Gemma Lloyd, hands down the best solicitor I have ever dealt with.
I have absolute confidence in Setfords & will be using their services again. Fantastic service, especially when dealing with Ryan.
I have been dealing with Jermey Asher at Stefords, in regards to a Cifas marker put on me name/file from Barclays Bank. I can’t praise this gentleman more. He’s fantastic at what he does so efficient and took his time to deal with my situation it was such a smooth process lots of details, took me step by step through all the process and made it easy to work with him. He managed to challenge my case against Barclays and have the marker removed and I can’t thank him more. Truly the best man for any problems with Cifas he knows exactly what he’s doing and excellent amazing service Thank you very much.
Hana Patel has been wonderful from start to finish of our house purchase. She’s been so helpful and responsive, whilst making the process as easy and stress free as possible.
I have recently purchased my first property and instructed Gemma Lloyd from Setfords as my solicitor. Gemma and her team have been fantastic, they have kept me fully up to date throughout and made the process very easygoing, which I am very grateful for! Thank you☺️
Again Alison and her team have completed the sale of my property without any issues. Alison is always on hand to answer any queries and the service has always been superb. I would not use anybody else to do my conveyancing. Thanks again Alison to you and your team
I had the pleasure of working with William Brown at Setfords for both the sale of my flat and the purchase of my new home. From start to finish, they were absolutely brilliant. Throughout what turned out to be a very stressful and emotional process, William remained calm, professional, and incredibly patient. They explained everything clearly, kept me updated regularly, and always made time to answer my (many!) questions with care and reassurance. Their attention to detail, responsiveness, and genuine support made a huge difference to me, especially during the more difficult moments. I’m so grateful for their dedication and expertise, and I truly couldn’t have asked for a better solicitor to guide me through this journey. I wouldn’t hesitate to recommend him to anyone buying or selling a property. Thank you again for everything!
Highly recommended., competitively priced and efficient service. Timely communication and trusted service., the solicitor assigned to our property sale was Lorna Phelps., she gave good advice and guidance and was easy to contact., thanks for your service.
We sold our property in Ealing, London in May/June this year. We enlisted the conveyancing services of Dawn Brogan at Setfords Solicitors based on a recommendation and we're so grateful for this suggestion. She was professional, responsive, friendly and efficient and must've broken records for the speed of the entire transaction. I can't recommend her enough. Thank you, Dawn - your help is greatly appreciated.
The experience with the team was overall positive, particularly in terms of professionalism and commitment to managing what was a complex property sale. Special thanks to Aasima for her clear and consistent updates, her communication style provided much needed guidance during a demanding process. Karen and Dawn’s efforts in navigating the layered aspects of the transaction were also appreciated. That said, there are some areas where improvements could make a meaningful difference. A more proactive approach in acknowledging receipt of important emails especially when information has been specifically requested would help reassure clients that things are progressing as they should. At times, it felt like there was a gap in responsiveness which added unnecessary anxiety. It would also be helpful for the firm to adapt communications to suit clients who may not be familiar with legal jargon. A more simplified, layman-friendly tone could go a long way in building trust and understanding. Finally, there were instances where documents that had already been submitted through the firm’s own portal were requested again. This kind of inconsistency can create frustration and signal internal miscommunication. Overall, a good service, but with room to refine the client experience through better consistency and clearer, more responsive communication
Setfords is a UK-based law firm ranked among the Top 100 in the country, offering a comprehensive range of legal services across various sectors. The company specializes in individual services such as property law, family law, wills and probate, and personal injury, catering to private clients seeking expert legal assistance. Additionally, Setfords provides business services including commercial property law, employment law, immigration, and dispute resolution, targeting small to medium-sized enterprises in need of legal support. With a network of over 600 solicitors nationwide, Setfords emphasizes a personal service approach, ensuring that clients receive tailored legal advice. The firm is committed to delivering accessible and efficient legal solutions, making it a trusted choice for individuals and businesses alike. For more information, visit their website at www.setfords.co.uk.
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