Don't rush a revisit
Product good . Would like to say I hate being told to write a review

SHEIN is an online fashion retailer based in the UK that specializes in a wide range of affordable clothing options for women, men, and children. The company offers an extensive selection of trendy apparel, including dresses, tops, bottoms, and accessories, with new items added daily to keep up with the latest fashion trends. Customers can benefit from free shipping on orders over £35 and enjoy a flexible return policy of 45 days. Targeting fashion-conscious consumers looking for budget-friendly options, SHEIN appeals to individuals seeking variety and affordability in their wardrobe. With an emphasis on providing the latest styles at competitive prices, the company has established itself as a popular choice among shoppers who want to stay fashionable without overspending. Customers can shop conveniently through the SHEIN website, where they can explore ongoing promotions and sales to maximize their savings.
Reviewers generally appreciate SHEIN for its quick delivery and wide selection of products, often highlighting the ease of shopping through the app and the quality of the items received. Many customers express satisfaction with their purchases, noting that the fabric quality is better than initially expected and that returns are straightforward.
However, there are significant concerns regarding customer service, with multiple complaints about orders not being received and difficulties in resolving issues. Some consumers report receiving items that do not match their orders, leading to frustration. Overall, while SHEIN offers a variety of appealing products and efficient delivery, the inconsistent customer service experience detracts from the overall satisfaction. The sentiment leans positive, but the negative feedback on service cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 159 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.2 | 99 |
| Aug 25 | 3.9 | 59 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 159 most recent reviews.
“Delivery was very quick”
“The delivery company they use is terrible and even when you prove you did not receive your parcel they have a problem...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Delivery | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 159 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | 1.8 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | — | — | −20% | 100 |
Bottom line: SHEIN is #3 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 3.9).
159 reviews of SHEIN. Filter by what matters to you.
Product good . Would like to say I hate being told to write a review
Some of the garments were really cheap shiny fabric and looked nothing like pictures also long delivery time
Too many emails,I know they are there if I decide to buy from them. I hate getting harassed and bombarded by constant emails at least twice a day.
Some items were missing from my order. Also I was sent 2 lots of the same ear rings and 2 of the same necklace and charged for them when I only ordered one of each. I was sent a very cheap looking navy t shirt dress that I would not wear instead of a pair of black trousers which I ordered and one pair of trousers that arrived was very poor quality around the fastening the material was bulky and did not line up with the top of the trousers when fastened it sits above the belt line. Items arrived very creased and smelling very foul. Quite disappointed with this order and the quality of the products. I also dont like that the price increased as soon as they were put in the basket.
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SHEIN is an online fashion retailer based in the UK that specializes in a wide range of affordable clothing options for women, men, and children. The company offers an extensive selection of trendy apparel, including dresses, tops, bottoms, and accessories, with new items added daily to keep up with the latest fashion trends. Customers can benefit from free shipping on orders over £35 and enjoy a flexible return policy of 45 days. Targeting fashion-conscious consumers looking for budget-friendly options, SHEIN appeals to individuals seeking variety and affordability in their wardrobe. With an emphasis on providing the latest styles at competitive prices, the company has established itself as a popular choice among shoppers who want to stay fashionable without overspending. Customers can shop conveniently through the SHEIN website, where they can explore ongoing promotions and sales to maximize their savings.
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