Good service
Have had some good stuff send but not all the time . some has been fault. But shein are good at sorting this if this is the case.

SHEIN is an online fashion retailer based in the UK that specializes in a wide range of affordable clothing options for women, men, and children. The company offers an extensive selection of trendy apparel, including dresses, tops, bottoms, and accessories, with new items added daily to keep up with the latest fashion trends. Customers can benefit from free shipping on orders over £35 and enjoy a flexible return policy of 45 days. Targeting fashion-conscious consumers looking for budget-friendly options, SHEIN appeals to individuals seeking variety and affordability in their wardrobe. With an emphasis on providing the latest styles at competitive prices, the company has established itself as a popular choice among shoppers who want to stay fashionable without overspending. Customers can shop conveniently through the SHEIN website, where they can explore ongoing promotions and sales to maximize their savings.
Reviewers generally appreciate SHEIN for its quick delivery and wide selection of products, often highlighting the ease of shopping through the app and the quality of the items received. Many customers express satisfaction with their purchases, noting that the fabric quality is better than initially expected and that returns are straightforward.
However, there are significant concerns regarding customer service, with multiple complaints about orders not being received and difficulties in resolving issues. Some consumers report receiving items that do not match their orders, leading to frustration. Overall, while SHEIN offers a variety of appealing products and efficient delivery, the inconsistent customer service experience detracts from the overall satisfaction. The sentiment leans positive, but the negative feedback on service cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 159 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.2 | 99 |
| Aug 25 | 3.9 | 59 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 159 most recent reviews.
“Delivery was very quick”
“The delivery company they use is terrible and even when you prove you did not receive your parcel they have a problem...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Delivery | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 159 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | 1.8 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | — | — | −20% | 100 |
Bottom line: SHEIN is #3 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 3.9).
159 reviews of SHEIN. Filter by what matters to you.
Have had some good stuff send but not all the time . some has been fault. But shein are good at sorting this if this is the case.
All the items were as stated. I’m satisfied.
Most of the time I can get what I want from Shein, and the price is reasonable. But I have to be honest. When I order a dress, it come so crushed up that I wondered why I purchased it. But most other stuff comes neatly packaged, do that's why I keep trying. But overall it is a very good site to purchase from and I do recommend it.
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Most items were as expected just one pair of shoes came up small
3 shipments 2 on time 1 came 2 or 3 days late
No problems. Came between the times I was given.
I buy quite a lot of Shein, the delivery is very good I've never waited any longer than 2 weeks. I do find the sizes are very hit and miss even though I go by the size guide, I bought exactly the same item but in different colours both the same size one was a lot smaller than the other. The return process is easy, and the refund system quick. Overall very satisfied
Nice quality items which arrived on time however 2 t shirts I ordered showed as bright white on the photos but when they arrived they were cream. I still like them but was disappointed.
Clothes weren't quite the material I was expecting. Otherwise good delivery time and they are nice
The things I bought were perfect for my needs at a reasonable price which goes a long way to making up for the longer delivery times. The clothes fit well enough and the returns process is simple enough so I will keep shopping for the things I need
All in all it wasn't too bad, but to do one order and have two separate parcels is fine, but not when they are dispatched together yet turn up on different days.
Happy with products
The clothes as always a mixed bag ,some excellent value and others with really bad materials,but at this price what do we expect. I love being able to try on and send back easily.the delivery time is excellent and condition of products good .my only real complaint is that I seem to lose any points I've earned because of returning a item for loyalty that's not good shien I order at least once a month id like to keep some points instead of being minus 700
Ib had plenty of items from shein , best thing to do is check others reviews on there first before purchasing as they usually add photos . Yes it can be a little annoying , you see something think great that is a bargain but go checkout and it's so much more , look , check first . Puppy game is good I'm on my 4th go and almost finished for some winter boots , its the last time as its storage issues on my phone almost 3gb its taking
SHEIN is an online fashion retailer based in the UK that specializes in a wide range of affordable clothing options for women, men, and children. The company offers an extensive selection of trendy apparel, including dresses, tops, bottoms, and accessories, with new items added daily to keep up with the latest fashion trends. Customers can benefit from free shipping on orders over £35 and enjoy a flexible return policy of 45 days. Targeting fashion-conscious consumers looking for budget-friendly options, SHEIN appeals to individuals seeking variety and affordability in their wardrobe. With an emphasis on providing the latest styles at competitive prices, the company has established itself as a popular choice among shoppers who want to stay fashionable without overspending. Customers can shop conveniently through the SHEIN website, where they can explore ongoing promotions and sales to maximize their savings.
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