Great value for money
Great value for money, I am happy with all my purchases

SHEIN is an online fashion retailer based in the UK that specializes in a wide range of affordable clothing options for women, men, and children. The company offers an extensive selection of trendy apparel, including dresses, tops, bottoms, and accessories, with new items added daily to keep up with the latest fashion trends. Customers can benefit from free shipping on orders over £35 and enjoy a flexible return policy of 45 days. Targeting fashion-conscious consumers looking for budget-friendly options, SHEIN appeals to individuals seeking variety and affordability in their wardrobe. With an emphasis on providing the latest styles at competitive prices, the company has established itself as a popular choice among shoppers who want to stay fashionable without overspending. Customers can shop conveniently through the SHEIN website, where they can explore ongoing promotions and sales to maximize their savings.
Reviewers generally appreciate SHEIN for its quick delivery and wide selection of products, often highlighting the ease of shopping through the app and the quality of the items received. Many customers express satisfaction with their purchases, noting that the fabric quality is better than initially expected and that returns are straightforward.
However, there are significant concerns regarding customer service, with multiple complaints about orders not being received and difficulties in resolving issues. Some consumers report receiving items that do not match their orders, leading to frustration. Overall, while SHEIN offers a variety of appealing products and efficient delivery, the inconsistent customer service experience detracts from the overall satisfaction. The sentiment leans positive, but the negative feedback on service cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 159 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.2 | 99 |
| Aug 25 | 3.9 | 59 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 159 most recent reviews.
“Delivery was very quick”
“The delivery company they use is terrible and even when you prove you did not receive your parcel they have a problem...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Delivery | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 159 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | 1.8 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | — | — | −20% | 100 |
Bottom line: SHEIN is #3 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 3.9).
159 reviews of SHEIN. Filter by what matters to you.
Over a year ago
Great value for money, I am happy with all my purchases
Over a year ago
The clothing fitted fine but I was charged more for items than they were advertised at. Shorts at £2.16 were on my invoice at £4.71 per pair X2 pairs and dresess on the web site at £4.89 were on my in... See more
Over a year ago
Didn't receive item. Label must have fell off my item and stuck to someone else's. This was delivered to me, I found the correct address underneath it, wasn't difficult as label very wonky, and drop... See more
Over a year ago
The cards were squashed and parts of the delivery was missing.
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Great value for money, I am happy with all my purchases
The clothing fitted fine but I was charged more for items than they were advertised at. Shorts at £2.16 were on my invoice at £4.71 per pair X2 pairs and dresess on the web site at £4.89 were on my invoice for £8.48 & £8.25. Yes it’s still cheap but misleading to sell then charge for twice as much
Didn't receive item. Label must have fell off my item and stuck to someone else's. This was delivered to me, I found the correct address underneath it, wasn't difficult as label very wonky, and dropped it off. Still missing my stool@
The cards were squashed and parts of the delivery was missing.
Great service some items arrive within a few dats. Items purchased were true to size and as described and v good quality the top is lovely I would have pregerref if all my purchases delivered at the same time though as all items purchased for a wedding
Very happy with all my orders.
Have had some good stuff send but not all the time . some has been fault. But shein are good at sorting this if this is the case.
Great customer service
I am very happy with the experience. The items were as described on the website.
Received a package from SHEIN most of the items were damaged or wrong so I returned them in the same large package as originally in but they are saying that they only received 3 small items I have a picture of the package also a picture of it with an Evri person but they are still not refunding me apparently this is happening to a lot of people ABSOLUTELY DISGUSTING AVOID THIS COMPANY
The sofa covers are amazing very good quality definitely recommended
Fast delivery
No problems at all with ordering and my items were brilliant thanks so much x
Great service, arrived on time
Shein is great, always delivered on time and easy to return items with a quick refund process. The clothes are great and good quality.
All the items were as stated. I’m satisfied.
Most of the time I can get what I want from Shein, and the price is reasonable. But I have to be honest. When I order a dress, it come so crushed up that I wondered why I purchased it. But most other stuff comes neatly packaged, do that's why I keep trying. But overall it is a very good site to purchase from and I do recommend it.
SHEIN is an online fashion retailer based in the UK that specializes in a wide range of affordable clothing options for women, men, and children. The company offers an extensive selection of trendy apparel, including dresses, tops, bottoms, and accessories, with new items added daily to keep up with the latest fashion trends. Customers can benefit from free shipping on orders over £35 and enjoy a flexible return policy of 45 days. Targeting fashion-conscious consumers looking for budget-friendly options, SHEIN appeals to individuals seeking variety and affordability in their wardrobe. With an emphasis on providing the latest styles at competitive prices, the company has established itself as a popular choice among shoppers who want to stay fashionable without overspending. Customers can shop conveniently through the SHEIN website, where they can explore ongoing promotions and sales to maximize their savings.
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