Sixt is a premium car rental company that offers a wide range of vehicles for customers worldwide. With over 2,000 rental locations in more than 105 countries, Sixt provides options for individuals and businesses seeking reliable transportation solutions. Their fleet includes luxury cars, SUVs, and commercial vehicles, catering to both leisure travelers and corporate clients. The company prides itself on offering competitive rates and flexible options, including subscription services that allow customers to rent vehicles on a monthly basis. Sixt also features an intuitive mobile app for easy booking and management of rentals, ensuring a seamless user experience. Targeting a diverse customer base, from vacationers to business professionals, Sixt is committed to delivering exceptional service without hidden costs.
Sixt receives a mix of feedback, with a significant majority of reviews being negative. While some customers praise the quality of the cars and the efficiency of the service, noting that vehicles are often new and well-maintained, many others express frustration over unexpected fees and billing issues.
Reviewers highlight the professionalism and friendliness of the staff, particularly during the rental process, which is often described as quick and straightforward. However, complaints about being charged more than what was agreed upon in the contract are prevalent, leading to dissatisfaction among many users. Despite some positive experiences, the overwhelming number of negative reviews regarding fees and service inconsistencies paints a troubling picture. Overall, Sixt struggles to maintain a positive reputation amidst significant customer complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 800 | 100% | +2.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 16 |
| Sep 24 | 1.3 | 12 |
| Oct 24 | 1.1 | 10 |
| Nov 24 | 2.1 | 8 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 1.2 | 5 |
| Feb 25 | 1.0 | 6 |
| Mar 25 | 1.6 | 7 |
| Apr 25 | 1.1 | 9 |
| May 25 | 1.5 | 10 |
| Jun 25 | 1.6 | 13 |
| Jul 25 | 4.0 | 53 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had an excellent experience with Sixt”
“I want to warn anyone making a reservation by at Sixt Car rental Perugia airport”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | +85% | 800 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Sixt is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.1).
500 reviews of Sixt. Filter by what matters to you.
Mi sono stati addebitati molti più soldi di quanto presentato nel contratto: 150€ circa in anticipo più altri 250€ circa al momento della restituzione della macchina (in ottime condizioni come da voi certificato). In più i soldi della cauzione non mi sono ancora stati restituiti dopo oltre 20 giorni. Numero di prenotazione: 9718117677
☆☆☆☆☆ (0 étoile) Expérience extrêmement décevante et pratiques commerciales trompeuses chez Sixt à l'aéroport de Catane. Méfiez-vous ! J'avais réservé une Fiat Panda pour 542,81€. À mon arrivée, l'agent nous a vivement conseillé de prendre une assurance plus complète que celle de base, en insistant lourdement sur la "délinquance importante en Sicile" et les risques encourus. Pour nous convaincre, il nous a répété à plusieurs reprises qu'il nous "offrait une voiture plus haut de gamme et plus sécurisante" (une BMW Série 2 au lieu de la Panda) si nous prenions cette assurance plus onéreuse, et que nous ne paierions que 596,65€ pour cette assurance complète. Il a explicitement présenté ce montant comme le "coût total" de la location. Ce n'est qu'après avoir rendu le véhicule que j'ai découvert que j'avais en réalité payé près de 1200€ ! L'agent avait délibérément joué sur les mots en confondant "voiture gratuite" et "surclasse gratuite", sans jamais mentionner que je payais toujours le prix de base de la Panda en plus de l'assurance. Il a utilisé à la fois la peur et l'attrait d'un véhicule premium "offert" comme levier commercial pour nous faire signer. Lorsque j'ai contesté, ils ont d'abord prétendu qu'ils m'avaient correctement informé, puis ont ensuite complètement déformé ma réclamation en faisant semblant de ne pas comprendre le problème. Cette technique de vente sous pression, utilisant la peur, l'attrait d'un véhicule haut de gamme et la confusion délibérée dans la présentation des coûts pour obtenir une signature, est inacceptable. Aucune transparence sur le coût total réel avant signature. Je déconseille vivement cette agence qui semble avoir recours à ces pratiques déloyales de manière systématique d'après d'autres avis similaires que j'ai pu lire. Choisissez une autre compagnie qui respecte ses clients et pratique une tarification transparente.
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When I arrived in Milan, the front desk employee greeted me with, “Oh, you look tired.” Nice comment to people You have never met before. There were three staff members present, and the one addressing me had was a male of a hispanic descent. Without any request from my side, he immediately began trying to upsell me various services and products. I politely asked if we could proceed directly with the car rental, as I had already booked and paid for the car online two weeks in advance. All that was needed was for me to sign the paperwork and receive the keys so I could leave the airport. Instead, the employee became increasingly rude and dismissive, repeatedly telling me I could “just cancel the car” if I didn’t accept the additional options he was offering. This interaction was both uncomfortable and unnecessarily confrontational. The entire purpose of booking in advance was to avoid precisely this kind of hassle upon arrival. At the time I approached the desk, it was 12:45 PM, and my scheduled pick-up time was 1:00 PM. When I declined his offers and asked if we could proceed with the formalities, he told me to come back at 1:00 PM because I was “too early.” This clearly felt like a punitive reaction to my refusal to accept his upselling attempts. As instructed, I returned at 1:00 PM, only to find a queue of five people ahead of me. In the end, I waited until nearly 2:00 PM to receive the car—despite originally being just 15 minutes early. Not only was the employee discourteous, but his behavior also caused an entirely avoidable one-hour delay. Additionally, the car was not properly prepared—it had no windshield washer fluid. I chose not to complain at the time due to travel fatigue. Overall, I had a very poor experience with this particular front desk representative, and the vehicle did not meet the expected standards. As a long-time loyal Sixt customer, I find this experience unacceptable. Therefore, I will also be posting a public review on Trustpilot in the coming days.
Car had a flat tyre in the middle of nowhere. Roadside assistance took us to the nearest garage where I had to pay 370 for two brand new tyres. The office here refused to compensate me, I’ve sent multiple emails and calls to customer support and have been ignored. You don’t have clear breakdown procedures in place and you’re refusing to take responsibility even after I’ve paid for full damage protection. Disgusting and dishonourable behaviour. Will never rent from you again. And I hope people are discouraged from renting with you because you have no accountability
Abbiamo noleggiato un'auto con Sixt a Maiorca -aeroporto e l'abbiamo restituita in perfette condizioni, puntuali , abbiamo fatto un video al momento della restituzione come prova dello stato impeccabile del veicolo ore 05.13 . Abbiamo lasciato le chiavi a un membro del personale presente nel aria del parcheggio ( che non firma nulla sullo stato del veicolo) molto sbagliato. Successivamente abbiamo ricevuto un'email con un presunto danno inesistente. Ho aperto un reclamo e ho chiesto le prove documentate .Nonostante ciò hanno addebitato 70 euro senza nessuna prova fotografica, nessuna spiegazione chiara, ignorando completamente la nostra richiesta di documentazione. Questo comportamento è scorretto e poco trasparente . SCONSIGLIO VIVAMENTE SIXT: tenetevi alla larga, soprattutto se noleggiate in orari scomodi , approfittano.
j'ai loué un véhicule à l'agence SIXT de Bayonne en pensant que l'agence était a la gare ferroviaire. Or celle ci n'y est pas et ce n'est pas indiqué lors de la réservation. Il faut attendre une navette pour se rendre à l'agence. ( perte de temps. Si j'avais su j'aurais loué avec une autre enseigne). Lors de la livraison du véhicule ( en pleine canicule et au soleil) , j'ai assisté à un véritable sketch que je n'avais pas vu depuis longtemps. C'était le jeu des 7 erreurs. L'agente SIXT a pris un temps fou a retrouver les rayures mentionnées dans le dossier ( preuve que ce n'est pas facile) a hésité entre des rayures et des traces de saletés sur le véhicule, allant même jusqu'à frotter et gratter avec ses longs ongles les traces pour savoir si c'était une rayure, une saleté ou un résidu de frottement. j'aurais du me méfier de cette façon de procéder mais j'ai fait confiance et j'ai pris quelques photos du véhicule sur les point habituels sur lesquels ils avaient déjà essaye de me voler dans le passé a savoir les jantes. Le véhicule comportant de nombreux rayures ( + de 8 recensées) je n'ai pas pris toutes les photos nécessaires étant déjà en retard à mon rdv suivant du fait de l'agence qui n'était pas dans la gare et ne supportant plus la chaleur du moment. Au retour, même sketch de la même personne. Le jeu des 7 erreurs. Elle prend un temps fou a retrouver les rayures déjà identifiées, re-gratte la carrosserie avec ses longs ongles et trouve une rayure nouvelle avec jubilation. elle affirme que la rayure n'y était pas et me dit que c'est a moi de faire des photos pour apporter la preuve contraire. Chez SIXT, le client est coupable par principe et c'est lui qui doit apporter la prévue de son innocence ! belle mentalité. Fort heureusement j'avais pris une photo de cette partie de la voiture sans raisons particulières et je peux démontrer qu'il n'y avait pas de rayure. Ouf, je suis innocent ! Mais pas de bol, l'agent SIXT trouve une rayure juste en dessous de cette partie et je sens en elle la jubilation d'avoir piégé le client. Ma photo prise sans raisons s'arrête juste au dessus de cette zone. J'avais bien vu des bosses ou des traces de peintures grossières sur le parechoc, mais je n'y ais pas porté plus d'attention. Résultat, une facture de 520 € pour une location de 150 €. Ces méthodes sont purement et simplement inadmissibles et perdurent dans le temps. Elles consistent a piéger le client. Dans mon cas il aurait fallu que je sois plus expert que l'agent de SIXT pour déceler les rayures qu'il avait du mal lui même a retrouve sur le véhicule. C'est a vomir. Ne louez pas chez SIXT et en plus a Bayonne ils vous mentent sur l'emplacement de l'agence. ( au fait Mr SIXT : La carrosserie de la voiture est pleine de micro rayures du fait des longs ongles de votre agent. Pensez à lui faire payer .....). En conclusion : chez SIXT le client est coupable par principe et il faut le pieger sur les rayures. SIXT est donc un vendeur de rayures !
Il mio recente noleggio con SIXT all' Aeroporto di Atene è stato un disastro. Mi hanno addebitato un costo ingiustificato di 63€ per la "pulizia profonda" di un'auto che presentava solo il normale utilizzo di una vacanza. Ancor peggio, questa possibile spesa non è mai stata comunicata al ritiro del veicolo, e avevo L'ASSICURAZIONE COMPLETA proprio per evitare problemi del genere. Ho noleggiato auto innumerevoli volte nel corso degli anni, ed è la prima volta che mi imbatto in un problema simile. Quando ho reclamato al banco di riconsegna, il personale mi ha liquidato dicendo "basta inviare un'e-mail al servizio clienti, risolveranno loro". Bene, l'ho fatto, e non ho ricevuto alcuna risposta, ma l'addebito è comparso sul mio estratto conto. Questa è una tattica evidente per imporre costi aggiuntivi, dimostrando che la loro assicurazione completa è inutile contro queste pratiche. Non userò mai più SIXT in futuro e consiglio vivamente a tutti di provare altre compagnie di noleggio.
I want to warn anyone making a reservation by at Sixt Car rental Perugia airport. I had a reservation, but had an issue with my drivers license. They refused to rent me the car. I said ok, then my wife will rent it. But that made the price increase allmost double, since they had that car not available anymore... (I made a reservation) ! ? But the worst of all: they charged me the entire week due to 'no show'. That is a crook practise.
La peggiore compagnia di noleggio auto!!! State alla larga! Vi costa meno pagare un noleggio auto con conducente. Vi addescano con prezzi abbastanza interessanti e poi vi addebitano importi senza dare troppe giustificazioni! Nel mio caso più di 300€ per un danno inventato da loro!!! GIRATE ALLA LARGA E SCEGLIETE ALTRE COMPAGNIE PIÙ SERIE!!! MAI PIÙ!!!
Inadmissible Sixt a annulé la veille une réservation faites 10 jours plus tôt, pour « disponibilité limitée » des véhicules, alors que je devais impérativement faire mon déménagement ce jour là. J’ai appelé immédiatement, ils n’ont pas du tout été compliant, ne m’ont pas proposé un autre véhicule. Je mets 1 étoile car 0 n’existe pas. Je ne conseille pas du tout Sixt
Stay away from this car rental company!! I started by booking a car — Opel Mokka or similar — for €806.66 with a Smart Protection Package. The problem began when I went to pick up the car. On June 9th, I arrived at around 11:00 AM to collect the car. The staff told me that there were no cars available, except for a Jeep SUV model (I don’t remember the exact model). However, they said I had to pay an extra €300. I tried bargaining and, after just one offer, they instantly dropped the price to €240, but I still wasn’t keen on paying more. So I asked if they had the car I originally booked, or any other car in the same class. The answer was that I'd have to wait until 2:00 PM, with no guarantee a car would be available. If one did become available, it would only be a small Fiat with a 600 cc engine — definitely not a larger engine. I showed them my booking confirmation email and looked up the Opel Mokka's engine, which is 1200 cc. I asked if that shouldn’t be equivalent, and they replied that the class is defined by “2 persons, 2 luggage”, not engine size. Regardless, if I didn’t pay more, I’d only get the small Fiat. They even remarked, “A small car like that won’t make it to the Dolomites — you should take the bigger one.” I tried negotiating further and asked if there was anything smaller than the big Jeep. Eventually, they offered a DS3 with a 1200 cc engine, for an extra €200. If I refused to pay, I would still have to wait until 2:00 PM and get nothing more than the 600 cc Fiat. At that point, since I didn’t want to wait until 2 PM (we had travel plans and I didn’t want to be driving late into the evening when it’s dark and more difficult), I reluctantly agreed to pay the additional fee. In the end, I ended up paying over €1,000 — painful, to say the least.
I rented a car in Naples and drove it to Bari on a 4 day rental. When I returned it in Bari, the car had red scuff marks on 3 of the aluminum wheels - the type of marks left by chalk or chalky paint and that typically can be removed with a towel, or by buffing the tires with a mechanical buffer. Two weeks after my rental, I received a bill for more than $2000 Euros, claiming "5-10cm scratches down to the primer." Oddly, Sixt provided clear pictures that showed no scratches at all. The damages estimate was vague and I assume they charged me for the full replacement of 3 aluminum wheels. This is a situation where perhaps I would agree to pay a reasonable fee ($200 euros?). However, Sixt is claiming an amount that makes absolutely no sense and is fraudulent. I will never do business with Sixt in Italy again. [Fortunately/unfortunately, my credit card rental car insurance is simply paying the entire claim without dispute. Great, except it encourages Sixt to rip people off.]
Ieri ho pagato per la seconda volta la multa, perche Sixt sta facendo degli errori ed ha affidato la pratica a questo ente, che devo dire comunica perfettamente con il suo cliente. Infatti ho pagato 2 giorni fa per la seconda volta la multa ed oggi ho pagato nuovamente una somma per la loro comunicazione avvenuta 48 ore dopo. Fantastico! Aggiorno il tutto sul forum. Non noleggiare nulla da questa compagnia di auto. Perché non avete nessun diritto ad inoltre affidano pratiche a compagnie difficilmente raggiungibili!
Dopo 1 mese del mio noleggio di auto in Arabia Saudita (pur non avendomi segnalato nulla alla consegna) mi hanno addebitato 136 € senza alcun preavviso n+ alcuna motivazione. Li ho contattati su vari canali social ma non ho mai ricevuto risposta. Procederò con la contestazione tramite l'istituto bancario, ma evitateli, sono dei LADRI.
They are complete scammers. They charged illegal fees, then the Italian Courts ordered them to refund the fees, now Sixt are telling me that they need proof that I paid the fee with "Sixt" shown on the bank transfer, even though the payment instruction did not include referencing Sixt. I also had numerous awful customer service experiences with my rental and multiple overcharges. These people are just terrible.
Pessimist in tutto. Fortunatamente la mia esperienza Si è conclusa alla Fonte. 3 operatori con tre versioni completamente contrastanti tra loro. Li per li mi sono parsi tutti e tre gentili, infatti do conferma, mi inviato preventivo per la conferma e... SORPRESA... Da 689 euro confermarti dall'operatrice telefonicamente, a 1500😧che mi volevano addebitare e non oso immaginare se avessi concluso il noleggio!!! Annullato tutto!!! EVITATELI ACCURATAMENTE!!!
Da evitare ad ogni costo. Si presentano bene, luccicanti ma alla fine sono i peggiori. Addebitano commissioni arbitrariamente. Mi hanno fatto pagare il pieno DUE VOLTE accampando scuse formali. Carissimi. Chiuso account definitivamente.
A3 Sedan dal 2020 targa GN508PD TRUFFATORI CRONICI SIXT Malpensa-Fiumicino June 2025 I received a new letter… I wish I read this before renting. It looks like I have the same problem as hundreds of customers around the world. They want to charge me over 1000 euros for preexisting damages. I tried to reach the company by phone or mail with no success. They never responded. After almost 2 years they mailed me another letter. I think if everybody gets together against this scammer company with the laws can get some results and get justice. They want me to pay an inflated estimate for fixing preexisting scratches. Never sent a paid invoice for fixing those damages that I supposedly did. I am going to deposit all the information I have to Guardia di Finanza in Italy (financial police) and also going to the press- newspapers to denounce the Sixt rentals misleading unprofessional practices.
Sixt is a premium car rental company that offers a wide range of vehicles for customers worldwide. With over 2,000 rental locations in more than 105 countries, Sixt provides options for individuals and businesses seeking reliable transportation solutions. Their fleet includes luxury cars, SUVs, and commercial vehicles, catering to both leisure travelers and corporate clients. The company prides itself on offering competitive rates and flexible options, including subscription services that allow customers to rent vehicles on a monthly basis. Sixt also features an intuitive mobile app for easy booking and management of rentals, ensuring a seamless user experience. Targeting a diverse customer base, from vacationers to business professionals, Sixt is committed to delivering exceptional service without hidden costs.
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