very good customer service Aaron Smith
I highly recommend this travel agency. Very helpful and the prices are reasonable. Really good customer service by Aaron Smith.

Skywings Travel is a travel agency focused on providing a range of travel services, including flight bookings, hotel reservations, and holiday packages. The company operates through its website, skywings.co.uk, where customers can browse various travel options tailored to their needs. Skywings Travel aims to simplify the travel planning process for individuals and families seeking reliable and affordable travel solutions. The target market for Skywings Travel includes leisure travelers, business professionals, and anyone looking to explore new destinations or plan their next getaway. By offering a user-friendly online platform, the company allows customers to easily access travel information, compare prices, and make informed decisions for their travel arrangements.
Skywings Travel receives overwhelmingly positive feedback, with customers frequently praising the outstanding service and helpfulness of agents like Kevin Hart, Haris, and Kathy Wilson. Reviewers highlight the professionalism and patience of the staff, who assist in navigating bookings and securing great deals.
Many express satisfaction with the smooth booking process and the value for money offered. However, a few customers report issues with payment processing and fluctuating prices, which can lead to confusion during the booking experience. Despite these minor complaints, the overall sentiment remains highly favorable, with most consumers recommending Skywings for their travel needs. Overall, Skywings Travel is regarded as a reliable and efficient choice for travelers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.8 | 119 |
| Jan 25 | 4.8 | 153 |
| Feb 25 | 4.8 | 146 |
| Mar 25 | 4.8 | 147 |
| Apr 25 | 4.9 | 121 |
| May 25 | 4.9 | 96 |
| Jun 25 | 4.9 | 102 |
| Jul 25 | 4.8 | 116 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I recently booked my ticket Delhi to Heathrow”
“Our credit Card company confirms Skywings as the merchant having received payment”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 0% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Skywings Travel is #2 of 5 on overall rating in this group.
500 reviews of Skywings Travel. Filter by what matters to you.
I highly recommend this travel agency. Very helpful and the prices are reasonable. Really good customer service by Aaron Smith.
Alex was very helpful and did not rush me as I made a number of choices about date changes and prices
Very approachable service if you require help
Just booked flights from UK to Sri Lanka and couldn't be happier with the customer support from their agent Carol Smith, super professional and helpful. Thank you Carol.
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Great customer service, highly recommended
The agents were most helpful in getting us rebooked on the day of the flight by another airlines due to flight delays on the previously booked flight. They were concerned with our plight and reassured us all along. Great service also with the refund processing with the airline. My wife and I are sincerely thankful to Skywings and special thanks to Henry. Keep up your good services
Had a small problem on my eticket which I didn't fully understand. Ali was exceedingly helpful and solved the problem courteously and quickly.
Made the change of flight quickly and communicated very well with me. No problems.
Ali once again was great sorting my daughter’s ticket to Sri Lanka. My husband and I had booked our tickets a couple of months ago so we were unsure if my daughter would be able to join us on the same dates. However, Ali went out of his way to accommodate my daughter’s requests and get her a suitable flight for a reasonable price. Very happy with the service we received and will no doubt use Skywings Travels again.
Rex Brown - what a wonderful customer service he was great so helpful and very professional
I have great help in booking my flt from Robert . Thanks a bunch.
Thank you Henry, you made our booking experience so easy in a very stressful time.
He is name shareek very helpful and nice customer service very nice guy I like him thanks so much
Robert was very helpful in securing my flight. He helped me to lock in a price and was very professional through out the whole process and understood my needs as a customer
Fast, accurate, and very reliable. The staff are friendly and professional. I was assisted by Haleem, who was incredibly flexible and always willing to help. Highly recommend their service!
Excellent customer service, especially SHAREEK was very friendly to find the competitive price and advise for our journey. I would highly recommend skywings.
Skywings Travel is a travel agency focused on providing a range of travel services, including flight bookings, hotel reservations, and holiday packages. The company operates through its website, skywings.co.uk, where customers can browse various travel options tailored to their needs. Skywings Travel aims to simplify the travel planning process for individuals and families seeking reliable and affordable travel solutions. The target market for Skywings Travel includes leisure travelers, business professionals, and anyone looking to explore new destinations or plan their next getaway. By offering a user-friendly online platform, the company allows customers to easily access travel information, compare prices, and make informed decisions for their travel arrangements.
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