Skywings Travel is a travel agency focused on providing a range of travel services, including flight bookings, hotel reservations, and holiday packages. The company operates through its website, skywings.co.uk, where customers can browse various travel options tailored to their needs. Skywings Travel aims to simplify the travel planning process for individuals and families seeking reliable and affordable travel solutions. The target market for Skywings Travel includes leisure travelers, business professionals, and anyone looking to explore new destinations or plan their next getaway. By offering a user-friendly online platform, the company allows customers to easily access travel information, compare prices, and make informed decisions for their travel arrangements.
Skywings Travel receives overwhelmingly positive feedback, with customers frequently praising the outstanding service and helpfulness of agents like Kevin Hart, Haris, and Kathy Wilson. Reviewers highlight the professionalism and patience of the staff, who assist in navigating bookings and securing great deals.
Many express satisfaction with the smooth booking process and the value for money offered. However, a few customers report issues with payment processing and fluctuating prices, which can lead to confusion during the booking experience. Despite these minor complaints, the overall sentiment remains highly favorable, with most consumers recommending Skywings for their travel needs. Overall, Skywings Travel is regarded as a reliable and efficient choice for travelers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.8 | 119 |
| Jan 25 | 4.8 | 153 |
| Feb 25 | 4.8 | 146 |
| Mar 25 | 4.8 | 147 |
| Apr 25 | 4.9 | 121 |
| May 25 | 4.9 | 96 |
| Jun 25 | 4.9 | 102 |
| Jul 25 | 4.8 | 116 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I recently booked my ticket Delhi to Heathrow”
“Our credit Card company confirms Skywings as the merchant having received payment”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 0% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Skywings Travel is #2 of 5 on overall rating in this group.
500 reviews of Skywings Travel. Filter by what matters to you.
I had some difficulties in booking my flights. After much wasted time and as the fare seems to be going up every 10-15 mins, Robert helped me to finalise my booking without frustration. Thank you Robert.
First time booking through this company and a helpful young man called Shareek was able to find me cheaper prices for flights and visa combined than any website I had tried prior. The price I paid for both was a fraction of what skyscanner listed as its cheapest option for flights alone. Through skywings I was able to get a direct flight at reasonable times (leaving at night, arriving in the morning) allowing me to optimise the holiday dates. In comparison, skyscanners cheapest options required 3 different plane changes, and direct flights cost double what I paid with this company for a visa and return flight package. Very grateful, would recommend, especially for specific locations.
Excellent customer service with a tailor made experience whilst ordering my tickets Thank you Shareek
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Alex was extremely helpful and co-operative. I booked a flight, which could not be used. He was very quick to provide alternatives and help with all the arragements. Pro-actively also followed up regarding the requests and had a very friendly and nice demeanor. The booking process was also fairly easy and straightforward.
The ability to be able to speak to someone to confirm the level of ticket offered included lounge access was important to me, none of the other sites i came across offered a real person. My contact at Skywings was Aaron Smith, he was able to answer all of my questions in a timeley manner and even called after sending my eticket, i'm hopefull everything will be OK
*Great service by Shareek* I had a fantastic experience booking my trip to Sri Lanka with Shareek. He was organized and made sure every detail was taken care of. I really appreciated his clear communication and personal touch. I highly recommend Shareek for anyone looking for a stress-free flight booking experience.
Henry was very helpful and dealt with my request quickly and efficiently. I go to Sky wings every time I need to buy a ticket.
Very helpful, 100 per cent with my booking,,, Aaron smith. Will use again in the future
Skywings helped me book flights easily and with no issues. Excellent customer service from Robert, will definitely book through them again in the future.
Robert was very helpful. For some reason my surname appeared twice on the confirmation and I called them straight away, he helped me to amend it promptly.
Mr. Aaron Smith provided outstanding support in booking my air tickets. He handled the process with efficiency, clear communication, and great attention to detail. His proactive approach and professionalism ensured everything was completed smoothly and on time. I truly appreciate his assistance.
Highly recommended for Good customer service with Skywings Travels.
Haris was very helpful and friendly and made organising our trip simple by arranging around our needs.
I booked a return flight from London Heathrow to Haneda Tokyo. The payment was smooth, got a confirmation email straight away but realised that on the return flight there was no luggage added. I thought I would deal with this once I get the Airline's reference number, but Kevin called me straight away to address this issue, and to add luggage was GBP75.00, which I thought was reasonable and didn't doubt it would be different to what Airline would charge. He sent me a link by email I could pay for this while we were on the phone, again, smooth. He explained that the next step would be for them to send me a trip confirmation document, which I would need to sign, then e-ticket will be issued. All was okay up to here. Unfortunately I didn't get an email with e-tickets, and the airline's reference number was also invalid, so I used the chat system on their website on Sunday, Henry replied to me but then I had no response from him so I emailed the booking team as instructed in their email. Monday AM, still no response, so I used the chat again, Skyler helped me this time, first he said the email would be sent within 2-5mins, which I didn't get, so he checked again with his colleague, and eventually I got it after 30mins which wasn't bad. Whilst I was waiting for their email, I've quickly checked how much it actually would cost to add luggage on the airline's website, which I couldn't find, but I found that other agencies do the same, but one of them charged GBP40.00, so Skywings charged me almost double. I do understand they need a commission and an administrative charge, and GBP75.00 wouldn't bankrupt me, but thought it was a bit much. For these reasons, I'd ideally give 3.5 stars, but I'd still happy to give them 4.
Ali contacted me after I tried to book and it said there was an issue, he did the booking for me and secured the same price. Very helpful.
Ali was very helpful with getting urgent ticket information
Kevin Hart was a star....
I'm going through a dispute with BA...carol smith is my agent from sky wings..and I must say she has been absolutely brilliant at handling this ..carol gives me regular updates and has been very patient with my complaint...I truly will use sky wings again ..
Skywings Travel is a travel agency focused on providing a range of travel services, including flight bookings, hotel reservations, and holiday packages. The company operates through its website, skywings.co.uk, where customers can browse various travel options tailored to their needs. Skywings Travel aims to simplify the travel planning process for individuals and families seeking reliable and affordable travel solutions. The target market for Skywings Travel includes leisure travelers, business professionals, and anyone looking to explore new destinations or plan their next getaway. By offering a user-friendly online platform, the company allows customers to easily access travel information, compare prices, and make informed decisions for their travel arrangements.
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