Great help provided by Carol
Great help provided by Carol. Will definitely recommend. Thank you Carol

Skywings Travel is a travel agency focused on providing a range of travel services, including flight bookings, hotel reservations, and holiday packages. The company operates through its website, skywings.co.uk, where customers can browse various travel options tailored to their needs. Skywings Travel aims to simplify the travel planning process for individuals and families seeking reliable and affordable travel solutions. The target market for Skywings Travel includes leisure travelers, business professionals, and anyone looking to explore new destinations or plan their next getaway. By offering a user-friendly online platform, the company allows customers to easily access travel information, compare prices, and make informed decisions for their travel arrangements.
Skywings Travel receives overwhelmingly positive feedback, with customers frequently praising the outstanding service and helpfulness of agents like Kevin Hart, Haris, and Kathy Wilson. Reviewers highlight the professionalism and patience of the staff, who assist in navigating bookings and securing great deals.
Many express satisfaction with the smooth booking process and the value for money offered. However, a few customers report issues with payment processing and fluctuating prices, which can lead to confusion during the booking experience. Despite these minor complaints, the overall sentiment remains highly favorable, with most consumers recommending Skywings for their travel needs. Overall, Skywings Travel is regarded as a reliable and efficient choice for travelers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.8 | 119 |
| Jan 25 | 4.8 | 153 |
| Feb 25 | 4.8 | 146 |
| Mar 25 | 4.8 | 147 |
| Apr 25 | 4.9 | 121 |
| May 25 | 4.9 | 96 |
| Jun 25 | 4.9 | 102 |
| Jul 25 | 4.8 | 116 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I recently booked my ticket Delhi to Heathrow”
“Our credit Card company confirms Skywings as the merchant having received payment”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 0% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Skywings Travel is #2 of 5 on overall rating in this group.
500 reviews of Skywings Travel. Filter by what matters to you.
Great help provided by Carol. Will definitely recommend. Thank you Carol
Carol was really helpful and I am happy with the services provided by her. 5 star.
Very good Thanks Haris
We had to change our flights due to a change in circumstances. We contacted Skylar at Skywings and he was extremely helpful, putting our minds at ease. He frequently followed up our calls and ensured we got the flights we wanted. He was easy to contact and was always polite and knowledgeable.
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Skyler was very helpful and kind.
Skyler was very helpful .
I booked some travel for business from UK to Australia. the costs were very high from the airlines. i found a good deal with Skywings and their agent Sklyer contacted me very quickly after booking to offer a discounted upgrade. payment was very simple and the documentation came through quickly with everything confirmed on the airline apps. great job!
I dealt with a lovely lady called Kathy. She was both professional and thorough. She even rang me back to check on what I had decided. I also asked her for additional information; although not something that she could deal with herself, she took the time to get me the needed contact details which was most helpful. All in all a good company to deal with.
Had an amazing experience with Carol Smith at Skywings. My flight to Australia had a major schedule change which meant I had to get on alternative flight which didn’t go in our favour. She liaised with Qatar airways over a few days to make sure my partner and I were on the same flight and on the timings that we had already planned. Can’t thank her enough for the most helpful customer service, Carol went above and beyond to make a stressful time easy for me.
I had an outstanding experience previous with him and again thanks to the incredible customer service provided by Henry. He was not only knowledgeable and efficient but also genuinely kind and patient throughout the entire interaction. Amazing service and would recommend to my friends and family :)
Good service, help customer more to get good offers
It is the very emergency situation I don't have any flights to book at last minute . finally skywings helped me .I don't know how to thank you...thank you very much you are my last hope 🙏❤️
The team are so helpful, polite and extremely efficient. Even having to speak to other departments was handled brilliantly and I am delighted with the service 🥰
Good prompt service
Vikram & Kathy are stars ✨ they both went out there way through a issue which I had on Monday they were really helpful polite kind softly spoken explained everything in details they are a asset to the company definitely 💯 for both of them keep up the awesome work
I was fortunate to have Robert help me in booking my ticket. His knowledge in the field is fascinating, his passion to assist is of high quality, his kindness and gentleness is to be extolled highly, his patience and gentleness, his kindness and courtesy is commendable and his professionalism is second to none. Robert was extremely professional but kind, courteous, gentle, very knowledgeable and ever willing to help find the best possible option. Thank you Robert for your assistance and gentlemanliness. God bless.
I recently booked a ticket with Skywings and had the pleasure of interacting with Carol Smith. She was incredibly helpful, demonstrated a clear understanding of the issue, and provided timely and accurate resolutions. I truly appreciate her dedication and hard work. Keep up the great work, Carol
Skylar was very helpful with sorting out issues with my e-tickets.
Skywings Travel is a travel agency focused on providing a range of travel services, including flight bookings, hotel reservations, and holiday packages. The company operates through its website, skywings.co.uk, where customers can browse various travel options tailored to their needs. Skywings Travel aims to simplify the travel planning process for individuals and families seeking reliable and affordable travel solutions. The target market for Skywings Travel includes leisure travelers, business professionals, and anyone looking to explore new destinations or plan their next getaway. By offering a user-friendly online platform, the company allows customers to easily access travel information, compare prices, and make informed decisions for their travel arrangements.
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