Good customer service by Shareek
Good customer service by Shareek

Skywings Travel is a travel agency focused on providing a range of travel services, including flight bookings, hotel reservations, and holiday packages. The company operates through its website, skywings.co.uk, where customers can browse various travel options tailored to their needs. Skywings Travel aims to simplify the travel planning process for individuals and families seeking reliable and affordable travel solutions. The target market for Skywings Travel includes leisure travelers, business professionals, and anyone looking to explore new destinations or plan their next getaway. By offering a user-friendly online platform, the company allows customers to easily access travel information, compare prices, and make informed decisions for their travel arrangements.
Skywings Travel receives overwhelmingly positive feedback, with customers frequently praising the outstanding service and helpfulness of agents like Kevin Hart, Haris, and Kathy Wilson. Reviewers highlight the professionalism and patience of the staff, who assist in navigating bookings and securing great deals.
Many express satisfaction with the smooth booking process and the value for money offered. However, a few customers report issues with payment processing and fluctuating prices, which can lead to confusion during the booking experience. Despite these minor complaints, the overall sentiment remains highly favorable, with most consumers recommending Skywings for their travel needs. Overall, Skywings Travel is regarded as a reliable and efficient choice for travelers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.8 | 119 |
| Jan 25 | 4.8 | 153 |
| Feb 25 | 4.8 | 146 |
| Mar 25 | 4.8 | 147 |
| Apr 25 | 4.9 | 121 |
| May 25 | 4.9 | 96 |
| Jun 25 | 4.9 | 102 |
| Jul 25 | 4.8 | 116 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I recently booked my ticket Delhi to Heathrow”
“Our credit Card company confirms Skywings as the merchant having received payment”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 0% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Skywings Travel is #2 of 5 on overall rating in this group.
500 reviews of Skywings Travel. Filter by what matters to you.
Good customer service by Shareek
I want to sincerely thank Patrick for his excellent service. He recently helped me book my tickets from the UK to India, and as always, he made the entire process smooth and stress-free.
Easy booking on the phone, felt reassured with being 3rd party site through Skyscanner. Called Skylar back twice with questions and both calls answered quickly. Thanks Skylar!
Excellent service from haleem
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Shareek has been very helpful and quick to book tickets and also help with all queries. The best customer experience for travel!
I’ve booked twice with Skywings in the past 18 months, both trips to Australia. Patrick Wilson was extremely helpful — he returned my calls several times and answered all my questions. Great service! Skywings also had the best prices. I’ll definitely book again. Thank you! – Mary
We rang due to a mix up in plane tickets. we paid for a plane ticket that included 2 checked bags but the actual plane ticket given said there was just 1 checked bag which was a mistake. we got on the phone to skywings travel and Patrick was very lovely and prompt in sorting out the correct plane tickets with the 2 checked bags which was what we paid for! Thank you so much Patrick, great service ☺️👍
Good and friendly service. haleem is good consultant
Found the flights via search engine, was contacted by agent after I abandoned checkout when no baggage was available. He offered me the baggage at an extra cost and I asked if this was the upgraded seat, i was told my ticket would be fully refundable and changeable. I paid and booked the flights, then went direct to Iberia and could have got the it cheaper, he had not taken the upgraded option as I had asked, then I asked to get a refund and was told the flights are not refundable at all. I asked them to confirm my baggage on the last leg of my flight and they still haven't got back to me with the passwords needed to access the 3rd party website to check this. A complete con agency, really regretting my decision and expect many of these reviews are written by the staff judging by the poor spelling and grammar which I didn't realise at first glance. I would not recommend this agency. Wishing I had just booked directly like I normally do.
Robert Brown has supported me in every aspect of the process to get the air ticket comfortably. I am very happy with your service provided and I will continue to have your service in future bookings. Also I will recommend your service and the company for my friends. Thank you Robert.
Asked for a call back because was a little uncertain about something online. Spoke to a guy called Alex Smith, was very helpful and rang me back a few times to check all was ok. Got a great deal too!
Patrick contacted us as was having issues paying for a flight handled everything well over the phone. 5 🌟
"Shareek “ exceeded my expectations! His expertise in handling visa requirements was impressive, and he ensured a smooth process. His communication was prompt, and he kept me informed every step of the way. I highly recommend him for his professionalism and dedication to customer satisfaction. Thanks for the excellent service!"
Shareek,i want to take a moment to express my sincere gratitude for the exceptional assistance you provide. Thank you
Very helpful and kind information
Alex telephoned me and went through our booking to check everything was ok. He reserved seats for us and was very helpful. Great service and said if we had any questions to just get in touch and he would get back to us. Great personal service.
It’s a really good service skywings. Thank you soo much Haris.
It’s a really good service. Thank you soo much
Skywings is the best travel agent ask for HARIS CASSIM he is the best agent he get the best price for the tickets and cheapest one as well .He is very polite and explained everything as well
Skywings Travel is a travel agency focused on providing a range of travel services, including flight bookings, hotel reservations, and holiday packages. The company operates through its website, skywings.co.uk, where customers can browse various travel options tailored to their needs. Skywings Travel aims to simplify the travel planning process for individuals and families seeking reliable and affordable travel solutions. The target market for Skywings Travel includes leisure travelers, business professionals, and anyone looking to explore new destinations or plan their next getaway. By offering a user-friendly online platform, the company allows customers to easily access travel information, compare prices, and make informed decisions for their travel arrangements.
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