Installing batteries is great work and…
Installing batteries is great work and very polite as well great trades man ship

Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
Smart Energy receives overwhelmingly positive feedback from customers, highlighting the company's efficient installation processes and knowledgeable staff. Reviewers frequently commend the quick installation of solar batteries and the professionalism of the installation teams, with many noting the friendly and helpful attitude of employees like Nathan, Ryan, and Kyle.
Customers appreciate the seamless communication throughout the process, which contributes to a positive overall experience. However, some complaints arise regarding aggressive sales tactics, with a few consumers expressing frustration over unwanted door-to-door solicitations despite having a "do not knock" sticker. Additionally, there are mentions of difficulties in retrieving deposits.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 650 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.5 | 11 |
| Apr 25 | 4.6 | 15 |
| May 25 | 4.7 | 18 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 5.0 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.6 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very friendly and helpful and got the work done quickly”
“After initial appointment there was no contact untill 2 days before installation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.5 out of 5 (good) | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 |
Bottom line: Smart Energy is #3 of 5 on overall rating in this group.
650 reviews of Smart Energy. Filter by what matters to you.
Installing batteries is great work and very polite as well great trades man ship
Installation of the Heat Pump and isolation of the gas plumbing was done efficiently on 13/02/2025. Hot water comes through much quicker and at a consistent temperature. Arrangement for finance was handled well. Requests for signatures on-line (with incorrectly spelt names) was a bit of a hassle.
Happy with product and installation, unfortunately since having my battery installed there has been power surges and I am yet to hear back from anyone about this or get any help with the issue.
Quick answers to the questions people ask most.
Smart Energy typically offers energy management solutions, which may include energy audits, efficiency consulting, and smart technology installations. We recommend contacting us directly to learn about our specific service offerings and how they can benefit your business or home.
Please contact our office directly for current business hours as they may vary by location and season. You can also check our website or social media pages for the most up-to-date operating hours.
You can reach us through our main phone number, email, or by visiting our office location. Our website also contains detailed contact information and may offer online inquiry forms for your convenience.
Many energy companies offer initial consultations to assess your needs. Please contact us directly to inquire about our consultation process and any associated fees.
Smart Energy solutions can typically be applied to various property types including residential homes, commercial buildings, and industrial facilities. Contact us to discuss your specific property type and energy needs.
The duration of an energy audit depends on the size and complexity of your property. A typical residential audit may take a few hours, while commercial properties may require longer assessments.
Many energy service providers offer various payment and financing options to make improvements more accessible. Please contact us to discuss available payment plans and financing programs that may be available.
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Comms prior to install was pretty low and hard to reach out to. Smart energy did have some issues with outside local contractors but when this was raised to them they acted quickly and professionaly to sort the matter and sending an alternative contractor out very quickly who was fantastic to deal with. Return customer and will continue to use them in the future, was just an unfortunate scenario but smart energy did all they could to resolve it
Prompt service and installation of battery unit, all work completed in a neat and tidy fashion. Only issue is system not setup for external power ( grid) the way i believed that it was going to be.
the installation crew were quick, efficient and very knowledgeable of the installation and equipment.
The way the installation was done, the courtesy shown by all the guy's that did the installation, the professional way the installation looked on completion and the way they tidied up the site on completion of the installation and they gave me a brief on the functioning of the system overall. Thank you Smart Energy, Thank you.
My overall experience was very good from start to finish. The only reason I gave four stars is that I was initially told they would not need to do extra trenching/cabling to set the unit up in my shed which is detached from the house. Then when the tradesman came to do a pre inspection he explained why that extra would need to be done. So that caused a few delays and some extra work for me to do so everything was ready to install. As I said, overall good experience and now that it is all set up running I am very happy with the end result.
I was very impressed with the way I was informed and had all of my queries answered as I chose to proceed with the installation.
Quick efficient installation and and the smart energy company couldn't do enough for you along with salesman Rhys who was friendly, informative and not at all pushy...
The setup process took place smoothly enough but the internet interface was totally confusing for an old man like me. I would have appreciated a lot more help with that. I also felt that the electricity company (Aurora) was less than helpful but that is not the fault of Smart Energy. Only the future will tell how well the system works in my favour now that it has been fully installed.
Our experience with smart energy had been a somewhat checkered journey having taken almost a year to complete, but this was due to the infancy of the company and many lessons learnt, with staff still learning. However, If you have a lady call Bethany Andrews you stand a chance, because it was only after eleven months when Bethany joined the company that things started to happen and she seems to have a better grasp on the value of "communication", within six weeks it was fitted, checked, completed and production of power started. So all's good, and would I use this company again? Yes.
great service
Professional energy service companies typically employ licensed and insured technicians. We recommend asking about our technicians' qualifications and insurance coverage when you contact us.
Our service area may vary depending on the type of service needed. Please contact us with your location to confirm whether we provide services in your area.
Most professional energy service providers offer warranties on their installations and services. Contact us to learn about our specific warranty terms and what is covered under our service agreements.
Appointment availability varies based on current demand and the type of service requested. We recommend calling as soon as possible to schedule your appointment and discuss our current availability.
For most energy assessments, ensure access to all areas that need evaluation and have recent utility bills available for review. Our team will provide specific preparation instructions when scheduling your appointment.
Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
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