SmileDirectClub is a teledentistry company that provides clear aligner treatments for teeth straightening through a direct-to-consumer model. The company offers remote orthodontic services, allowing customers to receive custom clear aligners after completing at-home impression kits or visiting SmileShop locations for 3D scans. Their business model focuses on providing an alternative to traditional in-office orthodontic treatment through digital consultation and monitoring.
Consumers generally appreciate SmileDirectClub for its effective aligners and the impressive results they achieve, with many noting significant improvements in their smiles. Reviewers highlight the affordability of the service compared to traditional braces, making it an attractive option for those seeking minor corrections.
The remote monitoring system is praised for its convenience, allowing for a straightforward process without frequent in-person visits. However, some customers express disappointment with customer support, citing issues like delayed shipments and inconsistent communication. While many find the treatment duration longer than initially promised, the final outcomes often outweigh these frustrations. Overall, SmileDirectClub garners a positive sentiment, with many satisfied with their transformations despite some service-related hiccups.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Dental Services.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | 100 |
12 reviews of Smiledirectclub. Filter by what matters to you.
7 months ago
The treatment worked well and I'm happy with my smile now. However, there were a few times when I had to reach out multiple times to get responses from customer service. The aligners themselves were f... See more
7 months ago
Best decision I've made for my confidence! The process was straightforward and the monthly check-ins kept me motivated. My friends and family can't stop commenting on how great my teeth look now.
7 months ago
Much cheaper than traditional orthodontics and the results speak for themselves. The aligners were comfortable to wear and I loved being able to track my progress with the app.
7 months ago
Love that I could do this from home without constant dentist visits. The treatment took a bit longer than initially estimated, but the final results made it worthwhile. Would recommend for minor to mo... See more
Quick answers to the questions people ask most.
SmileDirectClub is a teledentistry company that provides clear aligner treatment to straighten teeth. They offer at-home impression kits, 3D scans at SmileShops, and custom clear aligners delivered directly to customers.
SmileDirectClub treatment typically costs around $1,950 for the full program. They offer payment plans starting at approximately $89 per month, and some dental insurance plans may provide partial coverage.
The average treatment time is 4-6 months, though this can vary based on individual cases. After completing treatment, customers typically need to wear retainers to maintain their new smile.
SmileDirectClub treatment is overseen by licensed dentists and orthodontists remotely. However, they recommend having a dental cleaning and checkup with your local dentist before starting treatment.
SmileShops are retail locations where customers can get free 3D scans for their treatment plan. Hours vary by location, but most are open during standard retail hours including evenings and weekends.
You can contact SmileDirectClub through their website chat, phone support, or mobile app. Their customer care team is available to help with questions about treatment, orders, and technical support.
SmileDirectClub offers a satisfaction guarantee, though specific terms may vary. They typically provide options for refunds or treatment adjustments if customers are not satisfied with their progress within certain timeframes.
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The treatment worked well and I'm happy with my smile now. However, there were a few times when I had to reach out multiple times to get responses from customer service. The aligners themselves were fine and did their job.
Best decision I've made for my confidence! The process was straightforward and the monthly check-ins kept me motivated. My friends and family can't stop commenting on how great my teeth look now.
Much cheaper than traditional orthodontics and the results speak for themselves. The aligners were comfortable to wear and I loved being able to track my progress with the app.
Love that I could do this from home without constant dentist visits. The treatment took a bit longer than initially estimated, but the final results made it worthwhile. Would recommend for minor to moderate alignment issues.
The price point is definitely attractive compared to traditional braces. Treatment took about 10 months which was longer than originally quoted, but I'm pleased with how straight my teeth are now. The night retainer is comfortable too.
While my teeth did improve, I had several issues with delayed shipments and poor communication from the support team. The treatment worked but the experience could have been much smoother with better service.
I was skeptical at first about doing aligners through the mail, but SmileDirectClub really delivered. The whole process took about 8 months and my teeth look so much better now. The customer service team was helpful when I had questions about my treatment plan.
I was nervous about not having in-person supervision, but the remote monitoring system worked great. The dentist reviewed my progress regularly and made adjustments when needed. Very happy with the outcome!
I can't believe how much my smile has improved in just 6 months. The before and after photos are like night and day. The whole experience was smooth from the impression kit to receiving my final retainer.
The aligners worked but I had some discomfort that lasted longer than expected. Customer service was hit or miss - sometimes very helpful, other times hard to reach. Results were decent but not as dramatic as I hoped.
Perfect solution for my slightly crooked front teeth. The process was easy to follow and the aligners weren't too uncomfortable. Probably wouldn't work for major orthodontic issues but great for cosmetic improvements.
Got the smile I wanted without breaking the bank. The aligners fit well and I could see gradual improvement each month.
SmileDirectClub treatment is available for teens and adults, typically ages 12 and up. Minors require parental consent, and the treatment is designed for mild to moderate teeth straightening cases.
Good candidates typically have mild to moderate crowding, spacing, or minor bite issues. SmileDirectClub offers a free smile assessment online or at SmileShop locations to determine if their treatment is suitable for your specific case.
SmileDirectClub is a teledentistry company that provides clear aligner treatments for teeth straightening through a direct-to-consumer model. The company offers remote orthodontic services, allowing customers to receive custom clear aligners after completing at-home impression kits or visiting SmileShop locations for 3D scans. Their business model focuses on providing an alternative to traditional in-office orthodontic treatment through digital consultation and monitoring.
