SMP Nutra is a leading manufacturer of private label nutraceutical supplements based in the USA. The company specializes in producing a wide range of dietary supplements, including capsules, tablets, softgels, powders, and gummies. With a focus on custom supplement manufacturing, SMP Nutra allows brands to create unique formulations tailored to their specific needs. The company offers over 800 private label stock supplements and provides various packaging options to help clients stand out in the market. Targeting health and wellness brands, retailers, and entrepreneurs in the nutraceutical industry, SMP Nutra serves as a full turn-key partner in supplement production. Their services include industry expert label design that ensures compliance with FDA guidelines, making it easier for clients to launch their products effectively. By investing in the latest trending supplements and maintaining a commitment to quality, SMP Nutra aims to support businesses in delivering high-quality health products to consumers.
SMP Nutra receives a mix of feedback from its customers, with a notable 76% of reviews being positive. Many reviewers praise the company for its top-quality products and excellent service, highlighting the responsiveness of staff like Frank and Lori, who are commended for their timely communication and support throughout the manufacturing process.
However, a significant portion of reviews, 22%, express dissatisfaction, particularly regarding customer service and order fulfillment. Some customers report frustrating delays in product delivery, with one stating they waited over a year without receiving their order. Others mention feeling misled about timelines and experiencing poor communication. Overall, while SMP Nutra is recognized for its quality and dedicated staff, the issues with customer service and order management detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 50 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 4.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 50 most recent reviews.
“Excellent service”
“I have ordered multiple times and it seemed like the customer service and order turn time steadily got worse”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Manufacturing.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 50 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 4.7 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: SMP Nutra is #5 of 5 on overall rating in this group. On service, Builders Emporium scores higher (5.0 vs 3.6).
50 reviews of SMP Nutra. Filter by what matters to you.
SMP Nutra are scammers who haven’t delivered my product after 1 year! I was promised delivery in 8-10 weeks, but I still don’t have it. They refuse to refund and have told many lies and caused endless delays. Stay away from this company!
I have ordered multiple times and it seemed like the customer service and order turn time steadily got worse. I wrote the first order to being new to working together, but the next failed attempts were definitely on my contact and lead of sales Mike Tripodi and their entire teams lack of attention to detail. We started our last and final order on December 8th, 2023 and still did not have ready product to ship in early May. This was supposedly a stock product that was on the shelf ready to go. After having well over $10k of deposits tied up for over 5 months, I finally had enough and pulled out. Please do not trust them with your business needs. Biggest disappointment in the supplement space, I honestly do not see how they are still in business
My experience with Supplement Manufacturing Partners Inc. (SMP) has been nothing short of disappointing and frustrating. As a small business owner, I entrusted SMP with the production of my products, but their lack of communication, delays, and unprofessionalism have caused me significant stress, financial loss, and inconvenience. From the outset, communication with SMP was poor. Despite repeated attempts to address concerns and seek clarification, responses were either delayed or nonexistent. The lack of transparency and accountability left me feeling unheard and undervalued as a customer. After paying the invoice in July 2023, the process only spiraled downhill. Delays in sample approval, unresponsive customer service, and vague promises about completion dates further exacerbated the situation. Despite assurances from SMP representatives, including Mike and John J. Riccobono, my order remains undelivered to this day. The prolonged delay in receiving my order has had severe consequences for my business. I have been unable to fulfill customer orders, resulting in lost revenue and damage to my reputation. Moreover, the stress and uncertainty caused by SMP's incompetence have taken a toll on my mental well-being. In addition to the lack of communication and delays, the attitude displayed by SMP representatives, particularly John J. Riccobono, was unprofessional and disrespectful. Despite my attempts to seek clarification and resolution, I was met with dismissiveness and arrogance. Overall, my experience with SMP has been a nightmare. Their failure to fulfill their obligations has not only caused financial hardship but also emotional distress. I urge other small business owners to exercise caution when dealing with SMP and to consider alternative options to avoid similar pitfalls. I am deeply disappointed by the lack of professionalism and integrity displayed by SMP, and I hope that my review serves as a warning to others in the business community.
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We were in contact with a sales representative from SMP Nutra. Unfortunately, after the first contact, e-mails and WhatsApp will no longer be answered. Not even after repeated requests.
Experience with the place has been the worst Ive ever experienced. They were not responsive at all for any inquiries, and I had to also reach out multiple times to different people to get an answer. Also, I ordered a product from them which they told me the lead time was 6-8 weeks and I waited over 3 months constantly asking for updates. Not only with the delay, but they sold me a product that they knew was going to get banned by the FDA, so I am stuck with a bunch of inventory which I cannot sell. They have terrible customer service. Its unfortunate because they do have great selections of products, but their customer service is terrible. They dont treat you or your business like a partnership at all. Go try working with another supplier and you’ll see the huge difference in customer service. Try out vox nutrition they are way better.
Scammers! Be careful with them. Sent less than was ordered and do not want to return the money.
Overpromising, not delivering. Only delays so far, not informing about changes in advance and you have to ask it for yourself. We'll see how they will deliver our first order.
SMP Nutra is a leading manufacturer of private label nutraceutical supplements based in the USA. The company specializes in producing a wide range of dietary supplements, including capsules, tablets, softgels, powders, and gummies. With a focus on custom supplement manufacturing, SMP Nutra allows brands to create unique formulations tailored to their specific needs. The company offers over 800 private label stock supplements and provides various packaging options to help clients stand out in the market. Targeting health and wellness brands, retailers, and entrepreneurs in the nutraceutical industry, SMP Nutra serves as a full turn-key partner in supplement production. Their services include industry expert label design that ensures compliance with FDA guidelines, making it easier for clients to launch their products effectively. By investing in the latest trending supplements and maintaining a commitment to quality, SMP Nutra aims to support businesses in delivering high-quality health products to consumers.
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