SMP Nutra is a leading manufacturer of private label nutraceutical supplements based in the USA. The company specializes in producing a wide range of dietary supplements, including capsules, tablets, softgels, powders, and gummies. With a focus on custom supplement manufacturing, SMP Nutra allows brands to create unique formulations tailored to their specific needs. The company offers over 800 private label stock supplements and provides various packaging options to help clients stand out in the market. Targeting health and wellness brands, retailers, and entrepreneurs in the nutraceutical industry, SMP Nutra serves as a full turn-key partner in supplement production. Their services include industry expert label design that ensures compliance with FDA guidelines, making it easier for clients to launch their products effectively. By investing in the latest trending supplements and maintaining a commitment to quality, SMP Nutra aims to support businesses in delivering high-quality health products to consumers.
SMP Nutra receives a mix of feedback from its customers, with a notable 76% of reviews being positive. Many reviewers praise the company for its top-quality products and excellent service, highlighting the responsiveness of staff like Frank and Lori, who are commended for their timely communication and support throughout the manufacturing process.
However, a significant portion of reviews, 22%, express dissatisfaction, particularly regarding customer service and order fulfillment. Some customers report frustrating delays in product delivery, with one stating they waited over a year without receiving their order. Others mention feeling misled about timelines and experiencing poor communication. Overall, while SMP Nutra is recognized for its quality and dedicated staff, the issues with customer service and order management detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 50 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 4.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 50 most recent reviews.
“Excellent service”
“I have ordered multiple times and it seemed like the customer service and order turn time steadily got worse”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Manufacturing.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 50 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 4.7 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: SMP Nutra is #5 of 5 on overall rating in this group. On service, Builders Emporium scores higher (5.0 vs 3.6).
50 reviews of SMP Nutra. Filter by what matters to you.
Over a year ago
Excellent service! Frank has been super responsive and addresses everything we need very timely. We have been working together for a few years now. Highly recommended!
Over a year ago
This company produces top-quality products with strong emphasis on manufacturing excellence. Their responsiveness and on-time delivery , combined with great customer service.
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SMP Nutra are scammers who haven’t delivered my product after 1 year! I was promised delivery in 8-10 weeks, but I still don’t have it. They refuse to refund and have told many lies and caused endless delays. Stay away from this company!
Excellent service! Frank has been super responsive and addresses everything we need very timely. We have been working together for a few years now. Highly recommended!
This company produces top-quality products with strong emphasis on manufacturing excellence. Their responsiveness and on-time delivery , combined with great customer service.
I recently had the pleasure of working with an incredibly talented designer - Karen, and I can’t recommend her enough! From start to finish, the experience was nothing short of exceptional. She took the time to understand my vision and preferences, translating them into a stunning design that exceeded my expectations. Her attention to detail is truly remarkable, ensuring that every element was perfectly crafted. Communication was seamless; she was always prompt in responding to my queries and provided valuable insights throughout the process. The final product not only met my aesthetic desires but also functioned beautifully. Five stars all the way!
I've been working with SMP Nutra for a couple of years now, and they've become more than just a manufacturing partner—they’ve become a vital part of my success. Across multiple brands and products, from powders to gummies, they've consistently delivered top-notch quality. Kyle Petersen, my go-to sales rep, is an absolute gem. He’s always there when I need him, incredibly responsive, and I know I can trust him to be fair and honest with pricing. Frank Catone, their CEO, is nothing short of a genius in the supplement world. His creativity and expertise have been key to crafting formulations that truly stand out. With SMP Nutra, I don’t feel like just another client; they treat me like a valued partner. I’m genuinely excited to keep building with them for many more years to come.
Myself Mobee Actually this is not a reveiw. I want to know that Does Amazon accept their invoices or not ?
I have had a remarkable experience with my team at SMP! Both Frank & John have been at my side every step of the way. Whether it was R&D, Formulations, Education- they have proven to be the best. This is a quality team with quality products & service.
I have ordered multiple times and it seemed like the customer service and order turn time steadily got worse. I wrote the first order to being new to working together, but the next failed attempts were definitely on my contact and lead of sales Mike Tripodi and their entire teams lack of attention to detail. We started our last and final order on December 8th, 2023 and still did not have ready product to ship in early May. This was supposedly a stock product that was on the shelf ready to go. After having well over $10k of deposits tied up for over 5 months, I finally had enough and pulled out. Please do not trust them with your business needs. Biggest disappointment in the supplement space, I honestly do not see how they are still in business
Worked with the team at SMP for over 5 years now. An amazing group of people that are always willing to hear you out, work with you on solutions, and accommodate to your needs whenever possible. Their prices and costs are very fair and they have quick turnaround times.
can we sale your products on amazon ?
SMP Nutra is a great company to work with, and if I could give them more than 5 stars I would. We recently launched a new product, and everyone on the team has been super responsive, professional and helpful. They are the exception to the rule and a pleasure to work with. We received our samples recently, they look fantastic, better than expected, the bottle, label, sealing, capsules, everything. I’m looking forward to working with them in the future.
My experience with Supplement Manufacturing Partners Inc. (SMP) has been nothing short of disappointing and frustrating. As a small business owner, I entrusted SMP with the production of my products, but their lack of communication, delays, and unprofessionalism have caused me significant stress, financial loss, and inconvenience. From the outset, communication with SMP was poor. Despite repeated attempts to address concerns and seek clarification, responses were either delayed or nonexistent. The lack of transparency and accountability left me feeling unheard and undervalued as a customer. After paying the invoice in July 2023, the process only spiraled downhill. Delays in sample approval, unresponsive customer service, and vague promises about completion dates further exacerbated the situation. Despite assurances from SMP representatives, including Mike and John J. Riccobono, my order remains undelivered to this day. The prolonged delay in receiving my order has had severe consequences for my business. I have been unable to fulfill customer orders, resulting in lost revenue and damage to my reputation. Moreover, the stress and uncertainty caused by SMP's incompetence have taken a toll on my mental well-being. In addition to the lack of communication and delays, the attitude displayed by SMP representatives, particularly John J. Riccobono, was unprofessional and disrespectful. Despite my attempts to seek clarification and resolution, I was met with dismissiveness and arrogance. Overall, my experience with SMP has been a nightmare. Their failure to fulfill their obligations has not only caused financial hardship but also emotional distress. I urge other small business owners to exercise caution when dealing with SMP and to consider alternative options to avoid similar pitfalls. I am deeply disappointed by the lack of professionalism and integrity displayed by SMP, and I hope that my review serves as a warning to others in the business community.
Best manufacturer! With the best prices and the best lead time. I've done over 6 million dollars worth of business and will continue to use smp for life!
Happy with the service! Customer service - I appreciate Lori being responsive to our concerns. She quickly replies to emails and works efficiently.
Our experience with the entire SMP team has been wonderful. They helped bring our vision for our first product to life, and quickly! We were especially pleased with the work of their graphics team, specifically Karen Carrasco. Her ability to create unique labels and modify based on our feedback truly made this process fun and exciting. We are looking forward to creating additional products with SMP as our brand grows!
If I can give zero stars. Avoid at all cost. No sympathy from sales man. They don’t listen to customers and have a very strange way of communicating
We at Savaged Health & Nutrition; SVGD Health, are a small up and coming nutraceutical company and have been working with Frank since 2019. He and Raven Always exceeding expectations. Thanks for everything!
Great customer service and very fast production time,
We were in contact with a sales representative from SMP Nutra. Unfortunately, after the first contact, e-mails and WhatsApp will no longer be answered. Not even after repeated requests.
SMP Nutra is a leading manufacturer of private label nutraceutical supplements based in the USA. The company specializes in producing a wide range of dietary supplements, including capsules, tablets, softgels, powders, and gummies. With a focus on custom supplement manufacturing, SMP Nutra allows brands to create unique formulations tailored to their specific needs. The company offers over 800 private label stock supplements and provides various packaging options to help clients stand out in the market. Targeting health and wellness brands, retailers, and entrepreneurs in the nutraceutical industry, SMP Nutra serves as a full turn-key partner in supplement production. Their services include industry expert label design that ensures compliance with FDA guidelines, making it easier for clients to launch their products effectively. By investing in the latest trending supplements and maintaining a commitment to quality, SMP Nutra aims to support businesses in delivering high-quality health products to consumers.
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