One of the best buys I have ever had
One of the best buys I have ever had! You can carbonize anything with it! Good stuff.

SodaStream.com is a leading provider of home carbonation products, specializing in sparkling water makers, CO2 gas cylinders, and flavored beverage options. The company offers a range of machines designed to create fresh sparkling water at home, allowing consumers to customize their drinks according to their preferences. By using SodaStream products, customers can significantly reduce their reliance on single-use plastic bottles, promoting a more sustainable lifestyle. The target market for SodaStream includes health-conscious individuals, environmentally aware consumers, and anyone looking to enjoy carbonated beverages without the need for store-bought options. With a focus on convenience and sustainability, SodaStream aims to provide an enjoyable home beverage experience while contributing to a reduction in plastic waste. Through its user-friendly website, customers can shop for machines, CO2 refills, and various flavors, as well as access support and resources for their products.
SodaStream.com receives mixed feedback from consumers, with a significant number of negative reviews highlighting issues with customer service and billing practices. Many reviewers express frustration over being charged for unreturned CO2 cylinders, despite returning them on time, leading to accusations of the company being untrustworthy.
Complaints about the user interface and delivery delays further contribute to dissatisfaction. However, some customers do praise the quality of the soda produced and commend specific representatives, like Joyce and William, for their helpfulness and prompt service. Despite the positive experiences with certain staff members, the overwhelming sentiment reflects a struggle with the company's operational reliability and customer support. Overall, the sentiment leans negative, with many feeling let down by their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 51 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.3 | 3 |
| Oct 24 | 5.0 | 4 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.3 | 3 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 51 most recent reviews.
“While I usually hate talking with customers service, it was a pleasure to talk with Joyce, great service”
“I have been a soda stream customers for many years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 3.2 out of 5 (fair) | 2.3 out of 5 (poor) | 1.8 out of 5 (poor) | −57% | 51 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: SodaStream.com is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.2).
51 reviews of SodaStream.com. Filter by what matters to you.
One of the best buys I have ever had! You can carbonize anything with it! Good stuff.
I LOVE my SodaStream. It broke while under warranty and they replaced it with an updated model. The only request they made was that I send a video of it not working. It was so easy and everyone was prompt to respond. Fast forward to a year later - I order my CO2 refills directly from SodaStream. I received an email stating that my refill exchange was not received so I would be charged. I called and with ZERO pushback they refunded my money. The product is great. The customer service is unmatched. 11/10
I love love love my sodastream but... Getting the refills is a permanent pain and terrible customer experience. I keep 2 bottles spare but everything ran out and I have still not been able to find any cannisters. Both massive retailers on either side of me are always out of stock. The amount of time, energy and money wasted going to check if they have stock is insane. I do everything else shopping wise online, how am I not able to order my refills online and have those delivered as well. I am based in Cape Town South Africa and really hope that there is a better solution to be able to get my refills that I'm not seeing....
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 61% are 1–2★.
Falsely report unreturned canisters despite the shipment being marked as delivered by USPS.
Ich habe jetzt seit 1 Woche den SodaStream Art benutzen dürfen. Es ist wirklich praktisch, man kann je nach gusto die Sprudelstärke anpassen indem man öfters/weniger am Hebel zieht. Man kann auch erfrischende Getränke damit machen, z.B Zitrone passt perfekt dazu. Es ist einfach zu gebrauchen und der Zylinder Wechsel ist auch ganz einfach, man kann online einen nachbestellen und den alten leeren Zylinder in den Briefkasten stellen.
Bonjour Produit de mauvaise qualité. Les bulles sont peu nombreuses et on ne maitrise absolument pas le produit que l'on obtient. On a beau appuyé 4 fois c'est insuffisant. Un vendeur m'a avoué qu'il faillait acheter le produit électrique pour maitriser les bulles. Déçu par le produit.
Great product and first class customer support!
I was helped by Richard through Sodastream. I will say this was probably the most excellent customer service I've gotten from anyone through the last year. I expect a slower response understandably from online sites but the response times were excellent. My issue was quickly identified and resolved in a few emails with little to no lag time at all. Richard went above and beyond my expectations and I'm very grateful for the quick, professional help I received.
A $16 license applies to operate each cylinder (not a deposit) and returning empty CO2 bottles nets you $1 each so stocking up is not a good idea. The cannisters are also price fixed regardless of where they're purchased. Notwithstanding, Sodastream is otherwise a solid product that has actually been around for more than a century. I do enjoy not dragging home a load of bottles and cans each week. I just wish they offered more flavoured with natural sugar not artificial sweeteners
I am amazed by this company. I was gifted a soda stream and love it.Only had it a few months and it stopped working. I camtacted the company and they where more then happy to help. They where only going to send me a new CO canister.and when I received the email confirming order, they where replacing both the canister and the soda stream. In all after I contacted them a week later I'm back in the bubble business. I love this company and their product!!
I had purchased two faulty canisters and thought it was the machine that was broken and purchased a new one. Customer support let me know that they had a batch of faulty canisters distributed, apologized, sent me two new canisters and a water bottle as a gift. When I asked for a way to return the new unopened machine i no longer needed, they said they would refund the purchase without wanting it returned.
SodaStream.com is a leading provider of home carbonation products, specializing in sparkling water makers, CO2 gas cylinders, and flavored beverage options. The company offers a range of machines designed to create fresh sparkling water at home, allowing consumers to customize their drinks according to their preferences. By using SodaStream products, customers can significantly reduce their reliance on single-use plastic bottles, promoting a more sustainable lifestyle. The target market for SodaStream includes health-conscious individuals, environmentally aware consumers, and anyone looking to enjoy carbonated beverages without the need for store-bought options. With a focus on convenience and sustainability, SodaStream aims to provide an enjoyable home beverage experience while contributing to a reduction in plastic waste. Through its user-friendly website, customers can shop for machines, CO2 refills, and various flavors, as well as access support and resources for their products.
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