Reviewers generally praise Square for its user-friendly interface, reliable technology, and effective support for small businesses. Many customers highlight the ease of processing payments and the quick access to funds, making it a dependable choice for managing transactions.
Read full summary
Show less
The fair processing fees and constant updates to the system are also appreciated, contributing to a positive overall experience. However, some users express frustration with the dashboard's usability and report issues with account deactivation without warning, which can be alarming for business owners. Additionally, there are mentions of limitations regarding certain features, such as scales, leading some to consider alternatives. Despite these concerns, the majority of feedback reflects a strong satisfaction with Square's services.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.3
160
100%
+0.3
● Low
4.3 / 5 overall
=
160 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Sep 2025.
Last 3 months
4.5▲ 0.3
12-month avg
4.3
All-time
4.3
Category avg
2.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jun 25
4.2
90
Jul 25
4.2
10
Aug 25
—
0
Sep 25
4.5
60
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
Top praiseof 131 positive reviews
Easy to use40%
53 mentions
Customer service20%
26 mentions
Fast & efficient8%
10 mentions
Website & app7%
9 mentions
“The hardware is very easy to use and reliable”
On “Easy to use” · Sep 15, 2025
Top complaintsof 23 negative reviews
Customer service43%
10 mentions
Account issues43%
10 mentions
Response time22%
5 mentions
Payment issues22%
5 mentions
“The scale interface is slow and they just added a requirement for the scale to zero out in between each item so we ar...”
On “Customer service” · Sep 13, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Financial Services.
Overall rating and review count for this company and similar companies
Square cost me my largest account! I setup my account and my first transaction was $10,800 and the card went through but the funds were put on hold until they verified various things. I sent them everything, and after 4 days they deactivated the account with no explanation, I called and they had no explanation. I lost my customers order because it missed the shipment window and they have stated they will move their business to someone else.
One of the easiest fastest ways to accept payments easy to get ahold of customer service people and all around great experience would recommend to anyone
Square offers a variety of financial services tailored to support small businesses, including payment processing, point of sale systems, and business loans. Visit squareup.com for more details on how to grow your business with Square.
What are Square's fees for processing credit cards?
Square's fees for credit card processing are competitive and designed with your business in mind, though rates may vary. For the most accurate and up-to-date pricing, please visit squareup.com.
Is the Square dashboard user-friendly?
While most users find the Square dashboard easy to use and navigate, we're committed to improving every customer's experience. For assistance or feedback, please contact Square support.
Can I use Square for mobile or outdoor sales?
Yes, Square provides portable and easy-to-use hardware options perfect for businesses on the go. For more information on mobile solutions, check out squareup.com.
All 5 questions →Show fewer questions
What should I do if my Square account is deactivated?
If your Square account has been deactivated, please reach out to Square's support team directly through the contact information available on squareup.com for assistance and more information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
It took four customer service agents, four emails, and lashing out to get one thing done in two weeks. All I wanted was to change my phone number for my second verification code. I am shocked and appalled at how they handle their customer’s issues. I pray I never need them any time soon because it was the worst experience ever and they need to do better.
Me gusta porque hay más formas de ganar pero lo que no me gusta es que cuando hago una venta luego me dice que elecciones el lenguaje y ya no me deja avanzar lo que tengo que hacer es apagar el teléfono y empezar y pierdo mucho tiempo. Y también quisiera saber qué hacer porque hay clientes que cancelan el pago y no conozco a la persona entonces quien se hace cargo de esa venta?
Our co-founder passed away a few years ago. We were able to maintain the account through login's without issue. All of our logins are assigned to agents of the organization. When we experienced a fraud issue with our bank, we made attempts to change the bank account and ran into an issue with that since our logins are not assigned to account ownership. We reached out to Square and when we notified them of the issue, they informed us, "You can't use the account of a dead person." We asked for transfer of ownership of the account and instead, our account access was withdrawn. When trying to rectify the issue, we were asked to provide a death certificate. We did that a week ago once we were able to secure a copy of the document. Nothing. I followed back up two days ago and after 40 minutes, I was told to just open a new account or escalate the situation. The issue with this resolution is donations are still being taken into the account we don't have access to, we are actively collecting donations for a capital campaign and opening a new account isn't helpful, especially with a balance available to transfer, likely around or over 1,000.00. This may not seem like much, but as a non profit organization, its helpful, especially since they are recurring. So we are currently waiting for the escalation process and the solution we are given is, "Open a new account."
After 1 Year with Square, They Froze My Funds Without Warning
I’ve been using Square for over a year to run my small business, and I just hit my “Squareversary.” Out of nowhere, Square froze access to my funds — holding $4,000–$5,000 — with no prior issues or alerts.
I’m a real small business owner, not some scammer or shady operator. I rely on this money to pay bills, staff, and operate daily — especially going into a busy weekend. I was told it could take 2–3 business days to review (not including the weekend), leaving me stranded with no access to my own earnings.
This is completely unacceptable. There was no warning, no call — just a freeze that disrupts everything. I’ve been a loyal user, and this feels like a betrayal of that trust. Square needs to seriously reconsider how they treat real small businesses.
If you depend on cash flow to operate, be cautious — this could happen to you with no notice.
