Customer service was very helpful
Customer service was very helpful

Square Inc.
Reviewers generally praise Square for its user-friendly interface, reliable technology, and effective support for small businesses. Many customers highlight the ease of processing payments and the quick access to funds, making it a dependable choice for managing transactions.
The fair processing fees and constant updates to the system are also appreciated, contributing to a positive overall experience. However, some users express frustration with the dashboard's usability and report issues with account deactivation without warning, which can be alarming for business owners. Additionally, there are mentions of limitations regarding certain features, such as scales, leading some to consider alternatives. Despite these concerns, the majority of feedback reflects a strong satisfaction with Square's services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 160 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.2 | 90 |
| Jul 25 | 4.2 | 10 |
| Aug 25 | — | 0 |
| Sep 25 | 4.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“The hardware is very easy to use and reliable”
“The scale interface is slow and they just added a requirement for the scale to zero out in between each item so we ar...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Financial Services.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.6 out of 5 (good) | 4.8 out of 5 (good) | — | 160 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | — | 1,200 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Square is #4 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 3.6).
160 reviews of Square. Filter by what matters to you.
Customer service was very helpful
Súper servicio encantada ✨
I Love square. It has helped so much by making it easy to take credit cards without having to go buy a bunch of expensive equipment like I thought I would have to. This app has been such a big help in my business.
Quick answers to the questions people ask most.
Square offers a variety of financial services tailored to support small businesses, including payment processing, point of sale systems, and business loans. Visit squareup.com for more details on how to grow your business with Square.
Square's fees for credit card processing are competitive and designed with your business in mind, though rates may vary. For the most accurate and up-to-date pricing, please visit squareup.com.
While most users find the Square dashboard easy to use and navigate, we're committed to improving every customer's experience. For assistance or feedback, please contact Square support.
Yes, Square provides portable and easy-to-use hardware options perfect for businesses on the go. For more information on mobile solutions, check out squareup.com.
If your Square account has been deactivated, please reach out to Square's support team directly through the contact information available on squareup.com for assistance and more information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Beware of chargebacks. Even if you do everything right, Square will not have your back. Completed a service for a client. Received TAP payment in the customer's driveway for that service. Client filed a chargeback saying that they never received the service. Square allowed the client's bank to recoup the money. It was $99, so there's no point in filing suit against the client. White collar theft is allowed, and you have NO protection. Good luck! Update: PayPal offers seller protection. Maybe this is something that Square should look into.
Everything is great! I enjoy all the features you have to offer.
I'm extremely disappointed with Square. Today, I received a completely false statement from one of their representatives when I asked why my funds were being held longer than usual — something that has been happening more and more frequently lately. I clearly have official reports showing two transactions processed yesterday — one at 5:36 AM and another at 9:06 AM. However, the representative claimed: "YOUR money is not being held by us, as YOU made the transfer after 5 pm local time... YOUR bank does THAT... it's posted for up to 2 business days." This is not only inaccurate but also insulting to anyone who keeps track of their finances. I made the transfers well before 5 PM, so their excuse doesn’t add up. It's frustrating and unacceptable to be given misleading responses when asking valid questions about my own money. I expected better from a company handling financial transactions. If Square can't provide transparency and accountability, how are customers supposed to trust them.
Update: I STILL never received an email notifying me, let alone explaining why, my account was closed. If i was doing something against policy or incorrect I would love to have known about it so I could correct it. But the lack of communication by square support is absolutely ridiculous. Just canceled my account with zero notification or explanation of why or the opportunity to correct. Also couple of different emails that said I would be hearing from somebody within square one to two business days and it's been almost 2 weeks! I went to Square Community to ask for help, and Square has blocked me from there, too! They won't let me post on the boards to ask for help. Totally non-existent customer service... Canceled my account without any warning or reason. Said they sent an email, but did not, except saying my checking account is closed, but no reason why. (But they kept my money that's in the savings account that they collect high interest on while giving us 1% btw) Called customer service who said they couldn't disclose anything, transfer me to anyone to talk to, and I would have to wait for an email describing thier decision after being on the phone for a hour! Like i had received an email in the first place.... lots of them, for marketing trying to sell me more product! But no email explanation as they say they sent. Let's see what the AI response is going to be to my review here.....
Square works well for our office. Payments are made to us in a timely fashion. Very happy to be using Square!!!
Awesome service, very helpful for my business
Actually, I have a question, but don't see a way of asking on this page. 1. I have a Square reader, for those that want to swipe. Now, Square uses my phone for those that want to tap. What about those that want to swipe? 2. I need a how-to manual on how to change an item's price. BTW, I am in the USA.
Most terrible fraudulent experience ever !!! they take your first transaction and then hold it. Look at the consumer reports. Its bad! i wish i wouldve done my research . Im going to lose business do to this.
i need more conctato
Deactivated my account without providing any reason, it's a new account and I didn't do anything wrong
I love using Square. I’ve moved several times and always go back to Square for my business. In total I’ve been with Square for the last 10years. The only thing they changed that I don’t like is the extra $0.10 on top of the percentage per transaction. It seems like a double charge. But, I do like they offer loans that are re-payed a little out of every transaction. So easy
I’m a small business owner and extremely disappointed with how Square handled a recent payment dispute. A customer purchased an item from my retail cart and later filed a dispute. I submitted clear evidence, including camera footage showing the customer physically made the payment and receiving the product. Despite that, Square informed me the case was closed in the cardholder’s favor. Now I’ve asked Square to show exactly what evidence was sent to the bank on my behalf. I’m still waiting for that response, and honestly, I’m starting to lose trust in the process. As a seller, I did everything right — but Square still allowed money to be taken from me. If dispute can go through even when sellers have solid proof, how is this system safe for businesses? Sellers: be careful. This platform does not protect you the way it promises to. I won’t continue using Square if this is the kind of “support” I get.
I love how easy and quick it is , I haven’t had any problems at all ! It’s great
They allow scammers to use their network despite being made perfectly aware of the scam. This is a first hand experience.
Dealt with Taz who was so helpful and patient. Great support staff with this company.
My restaurant uses Square. We currently have 10 stations set up on a busy day. We accept online and in person orders. Our kitchen uses just the paper tickets - we don't even use the KDS that Square offers. Square is providing us the tools to be able to manage our operation in a timely and smooth manner. Square is set up where we can manage our inventory and present our products however we choose. We don't have to go through anyone at Square to add/delete/modify anything. Yes, we have gone through several devices as our staff is tough on hardware but have enjoyed seeing Square hardware evolve with changes in small things such as plugs and big things like larger registers and new handheld devices. The Bus Bar and Grill will continue to grow with Square and look forward to the continued relationship.
Square Inc.