Bad support when time and money matter
They take your money on the spot but if there is an issue you have to wait hours or days.

Steam, operated by Valve Corporation, is a leading digital distribution platform specializing in video games and software. The company provides a comprehensive marketplace where users can purchase, download, and play a vast array of games across various genres. Steam's offerings include not only popular titles but also independent games, downloadable content (DLC), and user-generated content through its community workshop. Targeting gamers and developers alike, Steam enhances the gaming experience through features such as a digital storefront, community discussions, and user reviews. The platform supports multiple languages, making it accessible to a global audience. With regular sales events like the Steam Winter Sale, the company attracts both casual and dedicated gamers looking for discounts and new gaming experiences. Steam continues to be a central hub for the gaming community, fostering interaction and engagement among users.
Steam receives overwhelmingly negative feedback from users, with many expressing frustration over poor support and account issues. Reviewers frequently mention long wait times for assistance, with one user stating they were ignored during a password reset request.
While some customers appreciate the platform's offerings and have had positive experiences with support, these instances are rare compared to the numerous complaints about unresponsive service and difficulties with refunds. Users also report problems with server stability and payment processing, particularly when attempting to purchase hardware like the Steam Deck. Despite a few praising the platform as the "best," the majority of feedback highlights significant dissatisfaction. Overall, Steam struggles to meet user expectations, leading to a largely negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 1.0 | 2 |
| Aug 25 | 1.9 | 58 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“My account was hacked and the Steam support got it back in like 2 days”
“They take your money on the spot but if there is an issue you have to wait hours or days”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.6 out of 5 (poor) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Steam is #5 of 5 on overall rating in this group. On service, Mazuma Mobile scores higher (4.8 vs 1.8).
60 reviews of Steam. Filter by what matters to you.
Over a year ago
They take your money on the spot but if there is an issue you have to wait hours or days.
Over a year ago
Awful , required a password reset, being ignored by something that they call customer service . Use another platform.
Over a year ago
jakby znajomy gołą psd,ę wysłał to tez ma się całe ówno otworzyć jakie tylko są okienka w tym waszym pseudo pogramie ? doesn't attach a screenshot to the chat the first time. What are you charging for... See more
Over a year ago
At one time it was all convenient and stable, I liked the site, more than others, but recently there are problems with the servers, often simply stops everything, especially in the evening during peak... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
They take your money on the spot but if there is an issue you have to wait hours or days.
Awful , required a password reset, being ignored by something that they call customer service . Use another platform.
jakby znajomy gołą psd,ę wysłał to tez ma się całe ówno otworzyć jakie tylko są okienka w tym waszym pseudo pogramie ? doesn't attach a screenshot to the chat the first time. What are you charging for? Has monopolosim already hit the nail on the head?
At one time it was all convenient and stable, I liked the site, more than others, but recently there are problems with the servers, often simply stops everything, especially in the evening during peak hours. Also really strongly limited exchange and purchases between users, which made the exchange not convenient.
Nach Rückgabe von Spiel bei Steam Nach Rückgabe von Spiel (PayPal Bezahlt) weil dieses nicht der Angaben Endsprach (alles auf Eng.), wurde ich bei PayPal gesperrt ... Kein Kauf mehr bei Steam... bei Kauf -Rückgabe - wird man gesperrt. Armes support ...Danke Mitarbeiter.
Spiele kann ich kaufen, für egal welche Summe. Bestelle ich jedoch ein Steam Deck, ist plötzlich angeblich die angegebene Zahlungsmethode ungültig. Wenn die Bestellung dann doch durchgeht, wird sie nach ein paar Stunden ohne Angabe von Gründen storniert. Na gut, dann eben nicht. Die bestellten Spiele habe ich natürlich auch dann wieder storniert. Edit: ich habe es einfach nochmal probiert, und einige Games gekauft. Diese wurden auch sofort meiner Bibliothek hinzugefügt, die Summe von der Kreditkarte abgebucht. Als ich jedoch nochmal versucht habe, ein Steam Deck zu bestellen, mit derselben Kreditkarte (auch diese Summe wurde gleich abgebucht), wurde der Kauf nach 24 Stunden von Steam storniert, ebenso sämtliche Games. Das dreiste ist vor allem, dass mir nun "betrügerische Aktivitäten" unterstellt wurden und mein Steam Account stillgelegt wurde. Hätte ich mal früher die Bewertungen gelesen!!
Are 12 year olds running this? I have a fairly simple problem: prices in Steam are shown in a totally different currency than I want. I try to change it, as you can with so many other websites and apps. But not Steam! If you want to change the currency you need to make a purchase in the country of the currency you want to see. I am a digital nomad... I move all the time. And calculating prices of games all the time is just.... Weird. They (the 12 year olds) don't seem to think this is weird and I have to buy something in order to see a different currency. Sounds like if I go to another country and the person in the shop doesn't speak English, unless I purchase something. Than it's possible to speak English... Huh? Also, very hard to regain acces to an older account. Old games have been removed from my account. I didn't dare to ask about that, because I am afraid of making a purchase before I can see my old games again. I deleted my account... I think, because asking for deletion of my account needs approval from Steam.... What? These are my details, my accounts! Something with data protection and GDPR?
My account was hacked and the Steam support got it back in like 2 days. Way better than Riot haha
Steam der größte digitaler Sch3ißhaufen auf diesem Planeten... Wie bekommt man es hin, dass bei einem komplett abgeschlossenem Download (368MB) und eine genutzten Laufwerksgeschwindigkeit von über 500MB/s die Verifizierung 10 Minuten dauert? Drehen wir Extrarunden? Wixxen sich die Entwickler von Steam einen darauf, dass man den Usern die zeit raubt? Erklärt es mir, ich möchte es verstehen.
Bought Hello Kitty game for 6y old niece, game is all reading (no audio voices) and she tried for 4h to play the game. Steam wont refund because she tried it for 4h, the game costs 49€ and will never be played again Total scam
Dopo un tot di ore di gioco, GTA V non funziona più. La rockstar non riesce a risolvermi il problema ed io non riesco neanche ad avere il rimborso perchè per Steam ho superato il tempo di gioco. E' vergognoso. Penso che non comprerò più su Steam.
Support client manque de tact et ,n'est pas orienté satisfaction client, mais surtout n'est pas du tout facile d'accès: j'ai récemment tenté de renvoyer une demande d'assistance, je n'arrive plus à trouver le lien pour le faire (supprimé pour moi? possible...), les râleurs comme dirait M.Courtois seraient-ils censurés? En tout cas j'use de ma liberté de râler car pas un mouton comme certains...
Decent game hub, other than that they dont have alot standing for them, Can't really withdraw money, Servers can be buggy, etc.
I had a great experience with Steam Support. I purchased a Steam Deck but unfortunately received a faulty device. Thankfully, the support team handled my issue quickly and communicated with full transparency throughout the entire process. I received an RMA shortly after, and I’m very grateful for the smooth and positive experience.
I had a terrible experience with Steam after my account was compromised in October 2024 via a VNC connection while I was away from home. This resulted in a permanent ban from the network, locking me out of thousands of pounds worth of games I've purchased over the years. I used family sharing to switch between my two accounts – this banned one being my primary with my entire library. The ban not only affects network access, friends, and purchasing but also blocks family sharing and the marketplace. My options were limited: either play on the banned account with zero online features, or abandon my entire game library and start over on my alternate account. Frustrated, I contacted Steam support three times, but each ticket was closed without any investigation. They simply stated, "It's your account, so it's your responsibility to ensure security." I even reached out directly to Gabe Newell and several Valve executives via email, but received no response whatsoever. In the end, I've been forced to find alternative ways to access the games I legally own, as Steam has proven unreliable. Anyone claiming Steam provides great recovery support or truly cares about customers is likely exaggerating – I've seen no evidence of that in my case. Avoid putting significant money into Steam if you value account security and customer service.
I was more happy when we were able to use lıra then now $ to buy games. I won't stop using it, and wait for sales, just disappointed.
Love the steam sale events. Always get a chance to grab something good. Long live Gabe :D
Moderation team of the forums have been taken over by cheat developers most of the moderation accounts have chinese or russian logins and protect troll accounts handing out bans if you call specific troll accounts trolls deapite them constantly breaking steams forum tos it is blatant and obvious this company does not deserve the regard people give it and they need to wake up and stop glazing gaben
Steam, operated by Valve Corporation, is a leading digital distribution platform specializing in video games and software. The company provides a comprehensive marketplace where users can purchase, download, and play a vast array of games across various genres. Steam's offerings include not only popular titles but also independent games, downloadable content (DLC), and user-generated content through its community workshop. Targeting gamers and developers alike, Steam enhances the gaming experience through features such as a digital storefront, community discussions, and user reviews. The platform supports multiple languages, making it accessible to a global audience. With regular sales events like the Steam Winter Sale, the company attracts both casual and dedicated gamers looking for discounts and new gaming experiences. Steam continues to be a central hub for the gaming community, fostering interaction and engagement among users.
This profile hasn't been claimed by the business owner.