Steam, operated by Valve Corporation, is a leading digital distribution platform specializing in video games and software. The company provides a comprehensive marketplace where users can purchase, download, and play a vast array of games across various genres. Steam's offerings include not only popular titles but also independent games, downloadable content (DLC), and user-generated content through its community workshop. Targeting gamers and developers alike, Steam enhances the gaming experience through features such as a digital storefront, community discussions, and user reviews. The platform supports multiple languages, making it accessible to a global audience. With regular sales events like the Steam Winter Sale, the company attracts both casual and dedicated gamers looking for discounts and new gaming experiences. Steam continues to be a central hub for the gaming community, fostering interaction and engagement among users.
Steam receives overwhelmingly negative feedback from users, with many expressing frustration over poor support and account issues. Reviewers frequently mention long wait times for assistance, with one user stating they were ignored during a password reset request.
While some customers appreciate the platform's offerings and have had positive experiences with support, these instances are rare compared to the numerous complaints about unresponsive service and difficulties with refunds. Users also report problems with server stability and payment processing, particularly when attempting to purchase hardware like the Steam Deck. Despite a few praising the platform as the "best," the majority of feedback highlights significant dissatisfaction. Overall, Steam struggles to meet user expectations, leading to a largely negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 1.0 | 2 |
| Aug 25 | 1.9 | 58 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“My account was hacked and the Steam support got it back in like 2 days”
“They take your money on the spot but if there is an issue you have to wait hours or days”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.6 out of 5 (poor) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Steam is #5 of 5 on overall rating in this group. On service, Mazuma Mobile scores higher (4.8 vs 1.8).
60 reviews of Steam. Filter by what matters to you.
Wszystko co jest związane ze Steam działa znakomicie! Bardzo łatwa obsługa, mnóstwo dostępnych gier. Całkowite bezpieczeństwo przy transakcjach. Nie rozumiem ludzi którzy narzekają, jeżeli robią coś źle to później mają problemy, proste!
Absolute disgrace the so called support. Incompetent bunch of AI users. Sent them so much screenshots of linked items to my account and they still insist to want more and more evidence that that is my account. This is not supporting a client like it was few years ago, now like a told before, they just send you AI message without really a supporting human being want to help you. If you lost your steam auth and your phone number you will loose your acc. Edit: the last point was a bit cynical from me, excuse me that, they did reset the steam auth so that I can login and add a new auth sometime if it is possible. A bit pressure helped me get this problem solved. Peace.
Mein Account wurde mir gestohlen und kein Support reagiert. Der eine Steamsupportler der sich gemeldet hat verlangt nur Geld, ist angeblich Programmierer bei Steam und gleichzeitig Finanzmanager bei Valve. Für mich ist das eher Betrug!!!
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This is the 'greatest' platform I've ever used. I purchased a game but it was much below my expectations. Of course I couldn't get a refund because of two hours something policy. In two hours you don't even get to start the game. This platform is like a money making machine. If you buy a game you've certainly wasted your money. I promise I do whatever is necessary to avoid this platform.
Rep was unable to give adequate answers, only replying back with generic default answers. Not the best help I would say plus no phone calls options.
Estafadores, donde te cobran hasta para poder modificar tu perfil, donde los juegos no se pueden revender, donde las comisiones de la plataforma son desorbitados por vender algo en el mercado, donde te ponen restricciones sin motivos, donde la opcion de ''ayuda'' de steam solo esta de adorno, si eres masoca esta es tu plataforma de videojuegos, (llevo 7 años registrado y con 100 nivel, se de lo que hablo)
Først og fremmest bliver platformen mere og mere ustabil. der sker oftere der internets problemer. Der udover støtter de cash grab projekter, mange spil der bliver lavet i early acces lukker kort efter folk har købt det (et år aller 2), og det er helt tilbage til 2014 uden at refundere de penge som man har brugt på spillet. en lille list på spil navne som det har lykkede at scamme folk The day before. Just Survive Battleborn Concord Der flere i nu men ellers så bliver listen lang søg selv. Jeg vil anbefale at alle holder sig stærkt væk fra Steams Early acces spil. da du aldrig kan være 100% at du får lov til at beholde produktet og hvis du gør kan det være du ikke har muligheden alligevel da serveren ikke er til ydelse længere.
Use GOG instead of them. Their platform is terrible.
the best of the best Imagine a guy with a dream and going for it, thats what happend here, Gaben with a bunch of workers from a game decided to make a platform for fellow developers to work with, Steam is well made, very nice to use and has so much going for it compared to consoles. Get a pc and use steam forget console, after using steam on a pc you will not need a console. Steam is for life!
Solange du bezahlst ist alle ok Aber erwarte keine Hilfe Egal ob Probleme mit der karte Probleme mt einlogen Keine hilfe Tip nehmt i tunes die helfen euch
Man kann von Steam halten was man möchte. Aber ich habe in den 15 Jahren die Erfahrung gemacht, das wenn man sich an deren Spielregeln hält durchaus ein gutes Auskommen mit dem Unternehmen möglich ist. Der Client läuft ziemlich stabil, und gerade weil oft über die Rückerstattungen geschimpft wird, hatte ich persönlich nur dann Probleme wenn ich mich eben NICHT an die Spielregeln gehalten habe. Zum Beispiel die maximale Spielzeit die ein Spiel zurück gegeben werden kann. Im großen und ganzen, aber finde ich das Steam durchaus einiges richtig macht. Ja die Familienfunktion zu beschneiden war der Punkt, der aus meiner Sicht ein Stern kostet. Alles in allem können sich andere Plattformen aber nicht mit Steam messen, schon garnicht was den Funktionsumfang angeht. (Epic, Ubisoft oder EA um nur einige zu nennen) Ich fänd es noch gut, wenn Steam hier sein Profil mal beanspruchen würde und dann auch ruhig mal etwas an der Bewertung hier arbeitet die ich wirklich ungerechtfertigt finde.
Wieso implementiert steam nicht endlich mal eine alternative zahlungsart, und knickt ein vor visa mastercard/paypal? es kann nicht sein dass steam anfängt spiele zu zensieren oder zu löschen auf druck von visa mastercard etc... Eine Frechheit, Ich werde meine Spiele dann zukünftig wo anders besorgen als bei Steam & co´, ist eh alles übertrieben teuer geworden, von grafikkarten bis games ...
I have all the Call of Duty on legal cd with product key. I played them on my current pc without problem even updating to windows 10. Since coming back to the games I find I have to go through Steam. The games frequently crash ir the computer freezes updating Steam. I would recommend the games, but the platform avoid like the plague
Forza horizon 4 en 5 gekocht heel tevreden! Mooie wereld, autos, opties, graphics en zelf nog een logitech g29 steering wheel gekocht. Alles werkt goed ik raad steam zeker aan voor spellen kopen. 😀
Mann kauft etwas und es wird einfach zurückgezogen.Penise arbeiten dort die sich nur ein runterholen.
Beim anmelden werden oft 200 MB Aktualisierungen geladen. Bis ich mal Civilization spielen kann, dauert es manchmal 5 Minuten.
It seems several people here get their account stolen. Then it has been two days since I reported my account hacked and they have done nothing. Hardly any form of communication at all. There is most certainly a problem on this platform with multiple people getting their accounts stolen and they don't think its serious enough to speed up the process when we have our credit cards on to pay for things here. STAY AWAY
Steam, operated by Valve Corporation, is a leading digital distribution platform specializing in video games and software. The company provides a comprehensive marketplace where users can purchase, download, and play a vast array of games across various genres. Steam's offerings include not only popular titles but also independent games, downloadable content (DLC), and user-generated content through its community workshop. Targeting gamers and developers alike, Steam enhances the gaming experience through features such as a digital storefront, community discussions, and user reviews. The platform supports multiple languages, making it accessible to a global audience. With regular sales events like the Steam Winter Sale, the company attracts both casual and dedicated gamers looking for discounts and new gaming experiences. Steam continues to be a central hub for the gaming community, fostering interaction and engagement among users.
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