Steam, operated by Valve Corporation, is a leading digital distribution platform specializing in video games and software. The company provides a comprehensive marketplace where users can purchase, download, and play a vast array of games across various genres. Steam's offerings include not only popular titles but also independent games, downloadable content (DLC), and user-generated content through its community workshop. Targeting gamers and developers alike, Steam enhances the gaming experience through features such as a digital storefront, community discussions, and user reviews. The platform supports multiple languages, making it accessible to a global audience. With regular sales events like the Steam Winter Sale, the company attracts both casual and dedicated gamers looking for discounts and new gaming experiences. Steam continues to be a central hub for the gaming community, fostering interaction and engagement among users.
Steam receives overwhelmingly negative feedback from users, with many expressing frustration over poor support and account issues. Reviewers frequently mention long wait times for assistance, with one user stating they were ignored during a password reset request.
While some customers appreciate the platform's offerings and have had positive experiences with support, these instances are rare compared to the numerous complaints about unresponsive service and difficulties with refunds. Users also report problems with server stability and payment processing, particularly when attempting to purchase hardware like the Steam Deck. Despite a few praising the platform as the "best," the majority of feedback highlights significant dissatisfaction. Overall, Steam struggles to meet user expectations, leading to a largely negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 1.0 | 2 |
| Aug 25 | 1.9 | 58 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“My account was hacked and the Steam support got it back in like 2 days”
“They take your money on the spot but if there is an issue you have to wait hours or days”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.6 out of 5 (poor) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Steam is #5 of 5 on overall rating in this group. On service, Mazuma Mobile scores higher (4.8 vs 1.8).
60 reviews of Steam. Filter by what matters to you.
if i could leave zero star then i will. these people just logged me out of my account and dont let me access it again. i have many games bought there already. they want me to make a new account so i can buy games again. never happening. and worst part is the is no way u can reach them. first hand scammers
On Aug 16, 2025, a user (“balmypup”) posted an unsolicited advertisement under my Action Taimanin screenshot, linking their own screenshot from a completely different game. When I pointed out the lack of relevance, they retaliated by filing a false report. Within hours, Steam Support removed my content and issued me a temporary community ban, all on the same day. On Aug 17, 2025, after I presented evidence that directly contradicted their claims, Steam admitted the ban was excessive. However, instead of acknowledging their mistake, they insisted the screenshot still needed to be blurred, a backtrack that allowed them to avoid taking accountability. This shows how Steam’s reporting system can be exploited and how Support mishandles legitimate disputes. Reports from bad actors are actioned instantly, while actual rule violations I flagged were ignored. I’ve since removed all my uploaded content from Steam (screenshots, artworks, videos, and workshop mods - they're hosted on my own site and other platforms anyway) to prevent further false reports, and I won’t be spending another cent on Steam platform from now, and I've been on there for a decade since 2014.
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steam et moi c'est finis. je leur achete un jeu (ark evolued) afin d'avoir la derniere map alors que j'y joue pas loin de 6000 heures sur epic. durer de telechargement du jeu +5 heures et temp de lancement de celui ci 20 à 30 minutes avec des bug tres regulier ou l'imposibilité d'ouvrir le jeu. je demande donc le remboursement mais la reponse est clair ' vous avez joué + de 2 heures donc pas de remboursement' ok abus de position pour des contenus injouables. Ils vont etre heureux avec mes 23 euros moi je repars chez epic et cloture mon compte chez steam
Realice la compra de Elden Ring + Shadow of the erdtree, En el día de anteayer al intentar iniciar el juego no puedo cargar mi partida porque según el juego el archivo de cargado está corrupto, he estado investigando por internet y hay montones de usuarios que han perdido sus avances por culpa de este fallo, y no, no me pueden decir que el problema es que he cerrado mal el juego porque no es así, eso primero y segundo el archivo corrupto se baja desde el cloud de Steam, lo que impide cualquier intento de subsanar el problema... Después de más de 400 horas de juego y un nivel 200 me parece una sinvergonzonería que se haga esto a los usuarios, primero por la dificultad del juego y segundo porque pagamos para jugar y eso debería garantizarnos una seguridad y al menos un soporte técnico, cosa que es imposible contactar con ellos desde la aplicación porque nos derivan a los creadores del juego .... Que ya me contarás a mí que van a hacer ellos, ya que el problema viene de la nube de Steam. ¿ Que hacemos con todos los avances perdidos? ¿Empezamos todo de nuevo? Creo que merecemos que pongan manos en el asunto y reparen la incidencia, porque como pueden comprender si pagamos por un juego exigimos unas garantías, para tener un juego que en cualquier momento puede dar fallos...lo descargo pirata tengo los mismos beneficios y me ahorro el dinero, porque en mi caso, el servidor fallaba cada dos por tres, me ha sido totalmente imposible jugar online. Para que os pago?
The password reset for a forgotten password is too complex. I've been locked out of my account for months. Go through the password reset process and it simply doesn't work. For some reason my email address is associated with over 20 other accounts. Then it says to use the app. I don't have a password dolts so I can't use the app. I've emailed the so called help desk, but they reset my password for one of tho other accounts associated with my email. I paid for games 8 can't use. Why do they not just send a code to my email address like every other site on the net. Incompetent buffoons.
While my Steam client was running at home, I was logged out without doing anything. During that time, a hacker accessed my session and used cheats in Rust for around 42 minutes. I wasn’t even at my PC, yet their actions led to a permanent Rust ban on my account. Steam hosts and sells Rust but refuses to take any responsibility for this type of session hijacking. When I reported it, they told me the matter was between me, Facepunch, and Easy Anti-Cheat/Epic Games — and they would not help. This is unacceptable. Steam has the ability to detect unusual logins and session takeovers, yet they failed to protect my account or assist me. Now, a hacker’s actions have permanently damaged my profile, and I have no recourse. I trusted Steam with my games and account security, but this experience has completely shaken that trust.
Steam is slowly going in to the shitter over the past years, with new garbage «security measures» that hold your own money hostage after your try to Sell items. Crazy high fees resulting in game devs charging even Worse prices. Lots of scammers roaming free, and absolute garbage customer support. Only reason steam still is on top is because of their past(used to be the best between the little choices people had), and people have become dependent and steam knows it. They Will keep providing more and more shitty services going forward until people actually start responding in Numbers. I reccomend you find another alternative for your game library before you Get stuck on this shit like many more.
aucun humain dans le support, politique intransigeante et déshumanisé
non è possibile che io termini l'attività e tu ti riapra, mannaggia a chi ti ha creato; brutta app orribile ridammi i miei soldi, lo odio dragon ball sparking zero ed è costato 80 euro. odio tutto ciò che concerne steam (a parte wallpaper engine, tu sei un grande)
ayuda al cliente pesima, despues de muchos años de cliente me hackean la cuenta y no hay forma posible de abrir 1 tiquet, ya que para eso se me pide iniciar sesion y es imposible, el soporte no puede ser peor
Ich bin richtig angepisst auf dieses unternehmen. ich hab kein zugriff auf meine Email und meine Telefonnummer mehr. kann mich mit perso ausweisen, kenne alle daten meines kontos und die Antwort ist ständig. dass ich nur mit einen KASSENBON von vor jahren meinen Account zurukc bekommen? ALSO EIN KASSENBON AKZEPTIERT STEAM ALS PERSÖNLICHE IDENTIFIKATION ABER EIN AMTLICHES AUSWEISDOKUMENT NICHT?????????? Ist das peinlich ! Einfach nur schikane um leute zum kaufen zu locken mit neuen Account, eigentlich ein Fall für die Verbraucherzentrale. Wünsche euch 10 Jahre dünnpfiff
Keeps locking me out of vac though I have never had a ban or cheated on any game or server, slow customer service absolute shit
I have tried to get access to one of my old games through steam after they took over their logging into it. I came for abit of nostalgia and got nothing but days worth of stress from their support team and still can’t log in to my account, I asked for the email associated to the account but they can’t give it without all your personal information. Would not recommend steam support services!
Was soll man sagen? Ich nutze Steam seit vielen, vielen Jahren und es ist einfach die beste Plattform für Games und alles rund ums Gaming. Die Auswahl ist riesig, der Kundenservice ist zuverlässig, und die Plattform wird ständig weiterentwickelt. Für mich unverzichtbar!
Steam is a joke full of hackers and steam takes a week to get back to you what a joke maybe check your security you tell us to use the 2 step vertification and accounts still get hacked and your lucky there was a no star as l would have clicked on that happily as you dont even deserve 1 star
Steam is currently being targeted by fraudsters falsely recovering thousands of old steam accounts that weren't theres, their reason for fraudulently recovering accounts is to gain access the old account cs inventory with hundreds worth in old cases. Steam sides with the fraudsters and allows them to recover thousands of accounts every single day. There is also a major steam client/overlay bug that will completely force crash your PC system and Steam fail to accept the issue despite dozens of people reporting it.
It a good game platform that I used for many years now, I'm deducting one star for the 30% cut from creators being excessive and there not being a clear way to take out wallet balance
Steam, operated by Valve Corporation, is a leading digital distribution platform specializing in video games and software. The company provides a comprehensive marketplace where users can purchase, download, and play a vast array of games across various genres. Steam's offerings include not only popular titles but also independent games, downloadable content (DLC), and user-generated content through its community workshop. Targeting gamers and developers alike, Steam enhances the gaming experience through features such as a digital storefront, community discussions, and user reviews. The platform supports multiple languages, making it accessible to a global audience. With regular sales events like the Steam Winter Sale, the company attracts both casual and dedicated gamers looking for discounts and new gaming experiences. Steam continues to be a central hub for the gaming community, fostering interaction and engagement among users.
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