Stripe receives overwhelmingly negative feedback from users, with many expressing frustration over account management and customer service. Reviewers frequently report issues with accounts being blocked without explanation, leading to withheld funds and significant financial distress for small businesses.
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Customers describe Stripe as detrimental to their operations, claiming it favors larger businesses while penalizing smaller ones. Despite some users appreciating the platform's functionality and support from certain staff members, these positives are overshadowed by complaints about slow payment processing and inadequate customer service. Many warn potential users to avoid Stripe, citing experiences of lost money and lack of responsive support.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.2
139
100%
+0.3
● Low
1.2 / 5 overall
=
139 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
1.3▲ 0.3
12-month avg
1.2
All-time
1.2
Category avg
2.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
1.0
1
Jan 25
1.0
5
Feb 25
1.0
1
Mar 25
1.0
4
Apr 25
1.0
2
May 25
1.0
1
Jun 25
1.0
3
Jul 25
1.0
13
Aug 25
1.0
2
Sep 25
2.0
4
Oct 25
—
0
Nov 25
1.3
61
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 139 most recent reviews.
Top praiseof 6 positive reviews
Customer service67%
4 mentions
Professionalism33%
2 mentions
“inovated platform, but I had issues with the experiance when it comes to mcc, they assigned me a wrong code and I nee...”
On “Customer service” · Nov 4, 2025
Top complaintsof 133 negative reviews
Account issues38%
50 mentions
Payment issues35%
47 mentions
Customer service35%
46 mentions
Refund19%
25 mentions
“com regarding the terms and conditions on my account”
On “Account issues” · Nov 25, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Financial Services.
Overall rating and review count for this company and similar companies
They close your account and steal your money.
You get a scammer who claims that they did not receive the product and Stripe supports the scammer in that moment after months of cooperation. Stripe does not care if it was a fraud or not. They do not even care about your supported documents and explanation. They just close your account without any explanation and say that they decide in the customers favor and that you need to pay them for not delivering a product. This is the worst payment gateway ever
What should I do if my account is blocked or my funds are withheld?
If your account has been blocked or your funds are withheld, please contact Stripe's support team directly through their website or the support section of your account dashboard for assistance.
How can I ensure my business is compliant with Stripe's policies to avoid account issues?
To ensure compliance with Stripe's policies, regularly review their terms of service and acceptable use policy available on their website, and contact their support team for any clarifications.
What are the fees associated with using Stripe's payment processing services?
Fees for using Stripe vary based on the type of transaction, your country, and other factors. Visit stripe.com for a detailed breakdown of their pricing structure.
How can I get customer support from Stripe if I'm experiencing issues?
For customer support, access the help section on Stripe's website or use the contact form in your account dashboard to get in touch with their support team.
All 5 questions →Show fewer questions
What steps should I take if I suspect fraudulent transactions or scams related to Stripe?
If you suspect fraudulent activities, report them immediately to Stripe through the contact options on their website and ensure your own account's security measures are up to date.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Stay away from them like fire. They don't answer my messages and don't want to pay me the money, nor do they say that they will pay in the future and behave like thieves. They don't say that they will return the remaining money and also block it. My messages are ignored and any care is not answered and straight away they close the request. My customers are waiting for the products. And I'm not sending them for now because they want to steal the money. Considering telling all customers to open a chargeback. Don't mess with them. They are thieves
Stripe are committing FRAUD! People we need to boycott this company, lets get together and take them down. Check out this message to the Stripe team. They are preventing me from refunded orders that I have reported to them that are not going to be shipped.
I am writing to formally notify you that I have begun the process of legal action and have retained a lawyer to handle this matter. Your actions in freezing our account and withholding funds that should be refunded to customers have caused significant harm to my business, and I consider this to be fraudulent behavior on Stripe’s part.
In my previous communications, I have made it clear that there are orders I will not be shipping due to the issues caused by Stripe’s account freeze. Despite this, Stripe continues to hold funds that should rightfully be refunded to those customers. I am asking directly: Why can we not simply refund those orders now?
It is unacceptable for Stripe to hold funds that belong to customers, and this delay is damaging both my business and my relationship with my customers. These funds should be returned to the customers without further delay, as withholding them serves no purpose other than to escalate the situation.
I expect a prompt response and immediate action on this matter. If this situation is not resolved swiftly, I will be proceeding with legal action to recover the funds and damages caused by this dispute.
Stripe closed my account claiming it risky but never provide me any concrete reason! After all, they just steal my balance 500$+ and never refund it back.
I already used it for months and they pretend to be good, give me regular payouts just to bait my trust and close my acc to steal my balance!
Fraud company without any ethical at all! They should be closed down to investigate and compensate all the users loses as well
Do not do business with Stripe especially if you have a thriving business. Our sales record do not always match our account balance. They eventually closed our account with cash in it when we made a complaint. All effort to get them to refund proved abortive until we got K a j e m b r e n L t d involved to help us get it.
Les plus gros arnaqueur que je connaisse. 30 000 de confisquer alors que j'ai aucun litige !!! Service client inexistant. Merci à @stripeunlock sur telegram de m'avoir débloquer mes fonds en une journée
Is Stripe stupid or do they employ monkeys? I create a store that is not risky, they directly see it as high risk. I think Stripe employees are monkeys.
Hello
As a Stripe user since 2020 and having processed over 4,000 transactions as a small business, I recently had my account closed on the 19th of August, 2024, due to the following reason:
"Based on the information available to us, including documents submitted via your dashboard to appeal our decision, we’ve determined that your account still presents an unacceptable level of riskAs a result, any funds in your account balance, and any pending charges, will be reversed within 5 days of the account closure date. If a balance still remains in your account after all reversals have been processed, it will not be made available to you, in accordance with Section 5.6 of Service Terms for Stripe Payments. Please refer to your Dashboard for a list of the charges to be refunded "
Here's a brief description of my business: I am the sole owner of a small business my domain is zzgadgets.com, with approximately $2,000+ in monthly recurring revenue (MRR).
Please help resolve this issue, we use stripe for many years (store name zzoutlet - acct_1MOcowIT5sFLJOSK) and we have more than 2000$ on balance and we can not withdraw money and nobody said us when we can do it.
Yesterday i got sale on my stripe account after that they close my account !!
But there something not clear ! The sale is from credit card expired on 11/2030 ! This mean this card have more than 5 years to expired and that not legal ! All credit cards expired in two- five years Max !
Also i have truck my store visitors to check it but no visitors from the country of this sale !
Do you think Stripe make this transaction to close our accounts ?!
Stripe is scam don’t use it
I have been going round and round in circles with stripe support. I have sent them endless emails of my issue, sent them screenshots and even spoken to 3 different people on their support chat. Every response I am told it is being shared with the specialist team, only for weeks later to be asked what my issue is. I have never dealt with such an incompetent support service. When I first joined stripe 1 year ago, I was assigned a very helpful representative. Now I am left with weeks long emails with zero resolutions. Very disappointment.
Terrible Service and Unreliable Verification Process
We have been stuck in an endless loop with Stripe's verification process, and no one seems to be able to explain why. Despite our repeated efforts and immense patience, our account has been paused for over a month with no clear reason or resolution in sight.
The customer service is appalling—how can it take this long just to verify some basic information? We are at the point of considering closing our account because Stripe’s service is shockingly slow and unreliable. As a business, we need a dependable payment portal on our site, and Stripe has proven to be anything but.
Unless this matter is resolved urgently, we will be forced to look elsewhere. If you're considering Stripe for your payment solutions, be prepared for a long and frustrating experience.
Até então era bom usar mas parece que agora está se tornando um esquema de Scam ! Bloqueam contas sem motivos claros e ainda prendem o seu dinheiro de sacrifício.
Eles bloquearam a minha conta para não receber pagamentos , tento submeter documentos e eles recusam a pior parte é que disseram que fariam o reembolso do meu saldo de 241$ mas já se passou um mês e eles simplesmente não querem devolver o dinheiro!
Isso para mim é Scam e merecem ser processados! Vocês não têm o direito de roubar dinheiro de alguém que foi difícil conquistar. Espero que vocês sejam processados.
AVOID! They have refunded hundreds of our customers resulting in thousands of loss with zero explanation other than “we are closing your account” and there is virtually no one to speak to, you have to wait for an email. Avoid them! If I could go back we wouldn’t use such an unreliable payment provider.
The worst platform I have ever used. Do NOT use this if you are a brand or agency. The creators on there are literally the general public, mainly mums sitting at home with nothing to do who buy followers, think they're an influencer because they have 5K followers, then try and scam you out of hundreds for a terrible reel.
There are no legit professional influencers on there. The platform is also not user friendly at all, with them having a a 500 character limit for briefs, only portrait mood board images - the list goes on.
The account managers who are assigned do not care about the brands at all, they only care about squeezing you for every penny they can get. They take a 30% FEE on top of every creator! Absurd!
Their data is also wildly inaccurate and seriously questionable. When you query, they ignore you and say they cannot divulge that information.
This platform is a sales scam - avoid at all costs. Use a platform with an actual database such as CreatorIQ or Captiv8.
Never use Stripe!!! Stripe is a scam!!! They are thieves who, without warning, close your account and keep your money!!! They say they will refund the funds to the cardholders, but they never do. They don't have telephones, they don't have offices, the same responses by email to waste your time. DON'T EVER USE STRIPE!!
