Stripe receives overwhelmingly negative feedback from users, with many expressing frustration over account management and customer service. Reviewers frequently report issues with accounts being blocked without explanation, leading to withheld funds and significant financial distress for small businesses.
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Customers describe Stripe as detrimental to their operations, claiming it favors larger businesses while penalizing smaller ones. Despite some users appreciating the platform's functionality and support from certain staff members, these positives are overshadowed by complaints about slow payment processing and inadequate customer service. Many warn potential users to avoid Stripe, citing experiences of lost money and lack of responsive support.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.2
139
100%
+0.3
● Low
1.2 / 5 overall
=
139 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
1.3▲ 0.3
12-month avg
1.2
All-time
1.2
Category avg
2.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
1.0
1
Jan 25
1.0
5
Feb 25
1.0
1
Mar 25
1.0
4
Apr 25
1.0
2
May 25
1.0
1
Jun 25
1.0
3
Jul 25
1.0
13
Aug 25
1.0
2
Sep 25
2.0
4
Oct 25
—
0
Nov 25
1.3
61
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 139 most recent reviews.
Top praiseof 6 positive reviews
Customer service67%
4 mentions
Professionalism33%
2 mentions
“inovated platform, but I had issues with the experiance when it comes to mcc, they assigned me a wrong code and I nee...”
On “Customer service” · Nov 4, 2025
Top complaintsof 133 negative reviews
Account issues38%
50 mentions
Payment issues35%
47 mentions
Customer service35%
46 mentions
Refund19%
25 mentions
“com regarding the terms and conditions on my account”
On “Account issues” · Nov 25, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Financial Services.
Overall rating and review count for this company and similar companies
A low value to fee ratio is the entire reason for the two stars. Long ago my company was given a discount for consecutive high volume months. Though our volume is still six figures per month our average sale price continues to rise significantly. Stripe charges per transaction, not per transaction amount. In other words, a company selling 1000 $1 items is charged the same as a company selling ONE $1000 item even though it is 1000 times less work for Stripe. This is the reason we left PayPal but Stripe now does the same. It is a greedy and counter-productive policy. As we did with PayPal we will certainly switch to the first available and reputable service that recognizes this problem and opportunity.
Stripe has knowingly engineered a system to engage in “rug pulls” of small businesses. The numbers work and that’s why they do it. Read carefully.
Stripe uses “AI Machine Learning” and their AI looks for “high risk transactions” - and this is entirely “gaming” - it’s their game. Allow me to explain. Transactions over a certain amount (sometimes anything over $100.00 and sometimes anything over $1000.00) get flagged by their AI as a “high risk transaction” or “possible fraud” if it’s been keyed in manually. As in a “card not present transaction”. So here’s the multi-million dollar question. Stripe, why would you allow any merchants to complete “card not present” (manually keyed) transactions if they are flagged by your AI as “high risk transactions”?
I am going to answer that question for the review readers, as I suspect other merchants have come here looking for answers for the “rug-pull” like I have. At first Stripe allows these transactions (keep in mind we’re not talking about consumers disputing these transactions) these are all valid transactions that the consumers consented to. And Stripe has discovered that some of these merchants have opened a door for them to explore a new frontier. That’s what I’m referring to as a “rug-pull”. There’s many businesses out there (lots of them service based) that consistently do transactions over $1000, and at the end the service the customer just hands over the credit card and tells them to put it through. Most customers don’t want to go through a sophisticated 2 factor authentication, address verification blah blah blah just to do an online payment. And honestly at least half of people over 45 are not tech savvy enough to do them timely or at all anyway. Which is why businesses like mine need a “card not present” option for manual entry. As a service based business we have a lot to carry, and we do a lot of appointments so carrying another terminal would just slow us down.
Stripe allows payments like this for quite a while and then one day their “AI risk factor scoring system” (entirely made up by their own standard and not used by others in the industry) starts to block payments until you have to contact them to ask what’s going on. The next day after you contact them you get a notice saying “payouts have been paused pending a review of your account”. Then very shortly after that you get another message saying that “we can no longer support your business due to high risk transactions”. They block your payouts and they keep whatever funds are in your account for themselves. These are funds that have NOT been disputed by your customers. They tell you the reasons for keeping the funds are to prevent money laundering and facilitating fraud - but remember they allow these exact same transactions to go through for some time before they decide to “rug pull” another small business. So of course the merchant doesn’t see it coming. And if this isn’t deliberate - Stripe your AI is wrong! They also tell you that they will be debiting your account to refund consumers for transactions that they have (themselves decided) were not authorized. Yeah right Stripe! - no business returns money to consumers that haven’t asked for a refund or disputed a payment. That would be stupid business and there’s no way that you refund consumers cards without being ordered to by a bank. It’s a ruse. Some have lost 100K+!! The reason why you do it is for profit. Collison brothers should be shot!
Stripe only makes a small amount from every transaction so by “rug pulling” businesses that transact high amounts they earn in one shot as much as they’re going to make from that business for the next 2-3 years anyway. They’ve made that without any work, plus the “fine print” allows it, and they’re justifying it by saying to the SEC that their “AI Machine Learning” has detected high risk and possible fraud - “so don’t worry, pat us on the back we’ve just prevented money laundering”. Yeah right Stripe! You have a 1 star trust rating by your merchant customers - you are the fraud, and you damn well know it! You’re getting your “team” (who are all people that work from home) to close accounts that meet specific criteria - (high value transactions and maybe 1 or 2 payment disputes) - which is regular in business. Then send out pre-written responses like “as stated in our user agreement, these funds will not be returned to you” and “we understand this is not the outcome you were looking for”.
You’ve just found a new frontier Stripe, and not many have caught on yet. The reason you have so many customers but yet your ratings are in the toilet is because merchants have few easy options. Businesses also honestly expect that their money is theirs - not to be “rug
pulled” Thank you for preventing money laundering through fraud however...
“You are Gaming”
What should I do if my account is blocked or my funds are withheld?
If your account has been blocked or your funds are withheld, please contact Stripe's support team directly through their website or the support section of your account dashboard for assistance.
How can I ensure my business is compliant with Stripe's policies to avoid account issues?
To ensure compliance with Stripe's policies, regularly review their terms of service and acceptable use policy available on their website, and contact their support team for any clarifications.
What are the fees associated with using Stripe's payment processing services?
Fees for using Stripe vary based on the type of transaction, your country, and other factors. Visit stripe.com for a detailed breakdown of their pricing structure.
How can I get customer support from Stripe if I'm experiencing issues?
For customer support, access the help section on Stripe's website or use the contact form in your account dashboard to get in touch with their support team.
All 5 questions →Show fewer questions
What steps should I take if I suspect fraudulent transactions or scams related to Stripe?
If you suspect fraudulent activities, report them immediately to Stripe through the contact options on their website and ensure your own account's security measures are up to date.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Stripe fee structure is several times higher than PayStation (sure, fee structure is different but Stripe don't even refund charges for refunded payments). Also, Stripe add embezzlement to injury by stinging you an additional $25 fee when they arbitrarily reverse a presumed "fraudulent" transaction without any decent appeal process (I had actually phoned kiwibank who issued the card to question this transaction and they assured me that since the payment cleared, it wouldn't affect us!!)
Of course if you do appeal there is another fee for that, which is not refunded if your appeal is unsuccessful...
We NEVER had a fraud claim from PayStation maybe they actually invest in security to pick up fraud before their retailers get bitten...?
Additionally, unlike both PayStation and Windcave Another aspect in which Stripe's offering is sub-par is that they subtract their fees from the payments before they forward the payment to you, which adds another level of complexity to reconciling payments to orders in an ERP as they payment amount received doesn't match the order value. Other payment providers forward the entire payment to you, then charge fees separately.
Horrible company that provides zero protection to Merchants. Malicious and fraudulent abusers can perform chargebacks on anything and Stripe will never support in the Merchants favor. I am moving 2m+ away from these crooks.
Stripe is a better withdrawal platform from receiving your salaries as it has an automatic transfer going to your own bank, no hassles, when they provide the date of release expect it on the day and never missed in my experience. If there are issues then it's the companies issue.
So again, they create a system to make it impossible for you to "verify your identity". They ask you to take a selfie and tell you that the selfie seems "fraudulent or fake". How is this possible? They ask access to the camera and their app takes the selfie. The selfie is taken in real life. And again my payment is suspended and I can't get my money.
The best part is that the support is AI so all they say is to check the procedures that were already there in the website (and that I'm following by the letter) and the response here is in Trustpilot is all the same: "We are sorry bla bla bla, it's our fault bla bla bla, it's unacceptable bla bla bla, we are going to fix it bla bla bla" and nothing happens.
They pretend they care, they pretend they are going to fix it, they pretend they are going to do something and that they are really going to help and that is all a lie! They don't care at all about the customers and their service. So I think I'm done and now I got scammed for the lack of a better word.
Funny thing is that Trustpilot has a similar system to check identity (with selfies and all) and it works here. And I used the same document. Amazing!
Totally corrupt bordering on robbery, making up small excuses to HOLD large sums of funds meant to run a business for months, YES you know owns this leech its the globalists, we use Woo payments BUT that is run by stripe so dont be fooled by woo payments if you dont want stripe thats what you get..
At first all was well, but then payouts stopped arriving. After chasing customer service for over a month and a half, they told me some bank didn't accept the funds and credited my account.
They don't allow manually exchanging currencies, you can't change the entity of the account if it's in another country and their customer service is terrible.
Also, their fees are extremely high.
Absolutly appauled with Stripes Inability to Suspend ILLEGAL Websites Using Stripe
I bought a product from a website named
pluginboutique.store
The website Scammed me of a LARGE Order for £130 Worth of products that all turned out to be ILLEGAL CRACKS. I reported this to Stripe after the Website refused to refund me and STRIPE did absolutely NOTHING.
the Website is CLEARLY selling ILLEGAL Products at prices well below RRP , which is why i was scammed into thinking i could buy the products cheaper than RRP.
IF your reading this STRIPE ADMIN - REMOVE The website from your payment gateway, YOUR Harboring ILLEGAL Activities and Scammers.
pluginboutique.store
Here is the STRIPE API Publishable Key for the website checkout
pk_live_51HOrSwC6h1nxGoI3lTAgRjYVrz4dU3fVOabyCcKR3pbEJguCVAlqCxdxCUvoRh1XWwRacViovU3kLKvpkjh7IqkW00iXQsjo3n
Thank you. ( For Nothing no Doubt )
Stripe is really a SCAM! #boycott_Stripe
After my Last comments, they ask for my information, KVK, Tax return, Bank statement, Transaction with other merchants, Paypal statement, etc., and Now (NOV 15) They closed my account and hold the fund, saying my account has a high level of risk, but still now there was no dispute in my account in the last 12 months. I have like 2000 euros in my Stripe account.
Here is the reply:
""Stripe Support
11:28 PM (22 minutes ago)
to me
Hello,
Following up on your Trustpilot review. Unfortunately, after conducting a further review of your account, we’ve determined that we still won’t be able to support digitale planeet moving forward.
Based on the information available to us, including documents submitted via your Dashboard to appeal our decision, we’ve determined that your account still presents an unacceptable level of risk.
Payouts to your bank account from your payments balance will remain paused until February 26, 2026 to cover any disputes or unforeseen refunds. The remaining balance will be available at the end of this period and a payout will be initiated per your payout schedule.
We know that this is disappointing news, and we’re sorry that there’s nothing more we can do.
— The Stripe team ""
Stripe is by far the slowest payment processor on the internet. I would not recommend any new business to use this for any kind of transaction at all. Entire program is clunky the interface is not friendly and it is pulling teeth to get your money back out of stripe after it takes a week and a half to get approved.
Set up an account and now I can't log on and when I try and change my password,
(Which I haven't forgotten) nothing comes through to my email address , after trying a zillion times.
Trying to talk to some one, is impossible, so there holding MY MONEY,,, CROOKS!!
Don't use, I'm going with another company
Wish I done my research first
Como plataforma, funciona. Ahora bien, te pueden presentar una disputa de una venta realizada, perder la disputa (aún no se sabe por que) y además sancionarte con 20€ más. Conclusión, se pierde la venta (el producto enviado al cliente) el importe de la venta y 20€ más de sanción... no sé si considerarlo una estafa... pero desde luego, NO LO ENTIENDO!!
Empresa de alto riesgo, tener cuidado. En cualquier momento te cierran la cuenta con todo el dinero de tus clientes dentro y será imposible recuperar ya que si la cuenta esta cerrada servicio al cliente ya no te atiende ni contesta. Ademas están en otro pais lo que dificulta que puedas reclamar por lo legal. Es su modus operandi. No se como esta empresa sigue operando con tantas prácticas fraudulentas y tantas empresas estafadas.
Partiamo dal presupposto che tutti questi gatway di pagamento sono delle truffe , e spero che un giorno la comunità europea metta delle regole, Stripe le batte tutte , per aprire il conto è facilissimo ed è qui che parte la truffa che non si vede , ti fa cominciare ad accettare i pagamenti i soldi non puoi prenderli subito ma dopo una settimana e non tutti , il venditore spedisce il prodotto di cui ha ricevuto i soldi ed un qualasusi giorno ti arriva e-mail che ti chiude il conto per motivi inesistenti, ed in più restituisce i soldi agli acquirenti che nessuno ha aperto delle pratiche perciò ti trovi senza prodotto e senza soldi , in più quando ti chiude il conto magicamente ti bloccano anche la chat per parlare con loro ,già si vede dalle risposte che danno qui alle recensioni negative sempre le stesse , inviare e-mail per riesaminare il tuo caso , non riesamino nulla , si tengono i soldi dei venditori e con i nostri soldi prendono interessi e ci fanno i loro cavoli , pensate quanti miliardi ha con questo giochetto che fa in tutto il mondo leggo recensioni che a persone ha boloccato anche 30.000€ , finché non vi blocca il conto togliete tutto il prima possibile non dormite sogni tranquilli con Stripe , non lasciate neanche 1€ sul conto Stripe datemi retta Stripe è una truffa autorizzata
Gateway dedito alle truffe , se non avete bisogno dei vostri soldi usate STRIPE perché senza motivo blocca conto e trattiene fondi , delinquenti abituali , andrebbero arrestati tutti !
Horrible and now they're demanding biometrics and all to continue to get payouts. I don't even deal with stripe directly they're the vendor for a third party. The sudden data mining scavenger hunt from all these sites and third parties to suddenly have all types of biometrics and stuff on people IS NOT THE WAY!!!! Absolutely not.
WARNING: Core Feature Disabled Over ARBITRARY Inactivity Policy. Punishing Active Developers.
Star Rating: ⭐️ (1-star)
As a developer and platform owner, I relied on this service’s Connect features for embedded user verification on an active development project (a bitcoin exchange on Firebase). I have been a client of stripe for about 8 years.
Despite this perfect financial record, the company has sent a notice threatening to disable my ability to create platform-liable accounts (a core integration feature) by January 27, 2026.
The Reason? An arbitrary internal metric flagging the account as "inactive" because I haven't yet launched the full live service and created enough Connected Accounts.
This policy shows a complete and utter disregard for their customers in the development space:
Punitive Greed: They are demanding I create a fake or not, unnecessary account—purely to satisfy an internal automation metric—or they will deliberately break my application's onboarding logic. This is not about financial risk; it’s about coercing developers into unnecessary, premature scaling to meet their internal growth targets.
Disregard for Startups: Active development cycles and pre-launch platforms are inherently dynamic. This policy shows a total lack of understanding for the startup journey and punishes developers who are actively building compliant, secure integrations.
No Support: The automated system issues these threats with no avenue for genuine human review or flexibility. They prioritize their rigid internal algorithms over the health of their client platforms.
This is a dangerous and aggressive business practice. If your business is in active development, or you plan to scale gradually, avoid this provider. They will hold a gun to your head and threaten to disable your core features unless you play by their arbitrary, greedy rules. I am now forced to port my entire verification system to a competitor who respects the development lifecycle. The collins brothers, owners of stripe, they made in Usa alone, 23 billion dollars, enjoying life on the back of working people. And thats not enough, They want me to be their slave, to produce customers, or else, I choose else, and i am not scarred of stripe or anyone else, i challenge them to go live on tv over their practice, scarring customers and and will see what is going to happen. they will not do that, while ago my $80.00 i posted to have positive balance on stripe issuing digital card, money disappeared and i was told, it was never there, whoever within stripe took my money i hope he or she spent on doctor fees
i am done with greedy corporations and stripe is just one of them
