Stripe Inc.
Stripe receives overwhelmingly negative feedback from users, with many expressing frustration over account management and customer service. Reviewers frequently report issues with accounts being blocked without explanation, leading to withheld funds and significant financial distress for small businesses.
Customers describe Stripe as detrimental to their operations, claiming it favors larger businesses while penalizing smaller ones. Despite some users appreciating the platform's functionality and support from certain staff members, these positives are overshadowed by complaints about slow payment processing and inadequate customer service. Many warn potential users to avoid Stripe, citing experiences of lost money and lack of responsive support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.2 | 139 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 5 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 4 |
| Apr 25 | 1.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 3 |
| Jul 25 | 1.0 | 13 |
| Aug 25 | 1.0 | 2 |
| Sep 25 | 2.0 | 4 |
| Oct 25 | — | 0 |
| Nov 25 | 1.3 | 61 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 139 most recent reviews.
“inovated platform, but I had issues with the experiance when it comes to mcc, they assigned me a wrong code and I nee...”
“com regarding the terms and conditions on my account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Financial Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.2 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | +24% | 139 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Stripe is #5 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 1.0).
139 reviews of Stripe. Filter by what matters to you.
After reading comments, going to an american californian site stripe.com is not better than than itch.io with russian connections, .ru site seems just as trustworthy. What has the world come to, and how can we defeat them.
As a Brazilian consumer when i went to pay for a hotel in Italy online, they offered to pay on 2 currencies, BRL and EUR they inform you that they apply a spread of 3.5% if you pay in Brazilian reais but what they don’t tell you is that this is just an extra charge for them to rob you since ALL international transactions even when exhibited in BRL will be converted back to USD and then again into BRL by your credit card bank. So in effect you give Stripe 3.5% extra for tricking you into choosing their BRL conversion rate instead of the original rate. So you end up paying their 3.5% conversion rate for absolutely nothing since you have to pay another conversion rate to your credit card bank. This is a scam perpetuated by Mastercard and Stripe. I demand a reimbursement for this fraudulent tactic. If not, I will launch an official complaint in the USA Better Business Bureau and evaluate options for a class action law suit. In plain sight they are allowed to scam customers like that. And no one has launched a class action law suit against them ? Well I am going to check on that and instigate it across all possible jurisdictions. there is absolute no service being provided when they charge the spread, it’s a disgusting trick they use to make extra money.
Quick answers to the questions people ask most.
If your account has been blocked or your funds are withheld, please contact Stripe's support team directly through their website or the support section of your account dashboard for assistance.
To ensure compliance with Stripe's policies, regularly review their terms of service and acceptable use policy available on their website, and contact their support team for any clarifications.
Fees for using Stripe vary based on the type of transaction, your country, and other factors. Visit stripe.com for a detailed breakdown of their pricing structure.
For customer support, access the help section on Stripe's website or use the contact form in your account dashboard to get in touch with their support team.
If you suspect fraudulent activities, report them immediately to Stripe through the contact options on their website and ensure your own account's security measures are up to date.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Esses caras são pavorosos de ruins. O suporte deles é competamente inexistente. Os caras trabalham só com copiar e colar respostas, não sabem de nada nunca, ficam digitando quilos de texto pra fingir que estão te ajudando e nunca resolve nada. O sistema de reconhecimento de documentos não funciona. Chega a ser piada. Ele pede pra você tirar uma foto com seu documento original e depois negam a validade pq vc não mandou o documento e sim "tirou uma foto". Ou seja, o problema é a exata instrução. E o pior, depois eles respondem aqui "sentimos muito que está passando por isso e por favor cheque seu email para mais instruções e bla bla bla" e nada nunca será resolvido pq eles não mandam mensagens para resolver o problema. Eles mandam mensagem pra fingir que estão fazendo algo.
Stripe is beyond a joke, customer service absolutely useless!
Yesterday, I wrote a negative review. Stripe suspended my main and subaccounts, froze my funds. I have proof and am contacting a lawyer. The support team is inexperienced and provides different reasons for the payout pause.
Continuous strip link codes received when never requested. Very worrying.
I’ve been a Stripe customer for several years and always trusted the platform — until recently. A client paid us a significant amount for consulting, and the payment was successfully deducted from their account. But the funds never arrived in ours. When I called Stripe support, I was given an odd and completely incorrect explanation about an invoice from six months ago that had nothing to do with this transaction. After escalating the issue, I was told everything was resolved and the funds would be deposited the next day. That was over a week ago. Despite multiple follow-ups, the money is still missing and no one at Stripe has provided a clear explanation or resolution. This has been a deeply frustrating experience for a long-time customer who simply wants transparency and accountability.
One wins complaint and your merchant will be shut down with one email
Stripe without warning stopped all payouts on Sunday because of a review. Since then nothing has happened, The 21 chat emails I have show that their chat just uses the same standard wording again and again and the agent is unable to do anything to assist. They have not replied to a single email and they are holding over 100K in the account. I informed them on Sunday (& Monday, Tuesday Wednesday) that I going into hospital on Thursday for cancer treatment and I needed this review tonight be completed by then otherwise I would be forced to cancel the treatment. They have shown that they don’t care at all, they have shown that they look down on thier clients and are happy to make them feel worthless. I’ve had to stop selling and cancel a big launch on Wednesday. By stopping access to my money, they have stopped me being able to pay people, which has resulted in a client starting a hate campaign on social media And yes today I had to cancel my cancer treatment as they have done not a single thing. And guess what now they have blocked my access to thier chat I’m sitting here in the dark, crying
Terrible. They will cancel your account by email without any prior notice or warning. I had been using the service for almost 2 years and every 6 months or so my account would be frozen and I wouldn't be able to access my funds. I would send in all the requested documents and information and then my account would be activated again. One day they just shut down the account when I had payment links out to clients. No reasoning and no way of contacting them. My business transacted over £300,000 through Stripe and they were happy to take their 3%+ but not call or email me with any information. Avoid using them. Look at Pay Pal, Square Up or ANYONE else other than Stripe
horrible support. terrible verification system, just bad.
I, the owner of a US-based company, have used Stripe for many years. I warn you: this is an unreliable partner. Stripe unilaterally froze our account, demanding proof that we are not conducting business in high-risk areas (Crimea, DNR, LNR), based on an unfounded assumption due to a website mention. We fully comply with US law and have never processed payments from these zones. Absurdity: Stripe demands proof of the absence of violations. This is illogical and an exaggerated "risk tolerance" that shifts the burden of proof onto the customer. Main Risk: Waste of time and the threat of blocking your funds (Funds Hold) due to arbitrary decisions by the compliance department. My Advice: If you value stability, immediately look for more stable and reasonable alternatives to Stripe.
This by far the most techniological and advanced : both secure and efficient ; way to do business for those in the United States of America and Europe. The customer service is remarkable.
"We're sorry to hear about the difficulties you're experiencing, and I truly empathize with your situation. Navigating challenges like these while trying to rebuild your life must be incredibly frustrating. It seems there may have been a miscommunication regarding your account and its classification. Stripe's compliance measures are in place to ensure security and adherence to legal requirements, but we understand that not all situations fit standard categories. Your feedback is important, and it's clear that further clarity and resolution are needed. Please continue to provide any requested documentation and information through the secure form on your Stripe Dashboard, as this will help facilitate another review of your account. It's important that the team receives all relevant context regarding your freelance work. If you haven't already, I'd encourage you to keep engaging with the support team via email for updates. It's crucial that your pending payment issue is addressed, given its importance to you. Your patience is appreciated, and we are committed to resolving this issue promptly. If there's anything else I can do to assist, please let me know." I told them the only thing I do is article writing. I sent them my work that I did for my client. First, they told me my payments are unauthorised, then I sent a screenshot of my and my client's conversation, both clients said they authorised. Then another team member said my account has a high level of risk and is suspended by account, and canceled my pending payment €89.00, today I log in it shows my balance is €58.25, (€89-€58.25 = €30.75) where is the €30.75? Then they refuse to pay me the rest and suspend my account? Is there a scam going on, srtipe? I wish Trumpilot had an option to prove publicly, then I could share all my screenshots.
They were very helpful in helping set up the financing part of stripe very kind and professional
I am trying to contact Stripe's customer support as I keep receiving texts with a link verification code but I do not have an account with these people and have never used them. I am posting this as I have gone to their website with no luck in finding a customer support email. After doing a google search I was able to find a phone number but when I call I get a auto generated message that only asks me for the state my account is in and when I say Florida (even though I don't have an account) it says they can't verify my phone number! How am I suppose to find out if someone is falsy using my name and phone number if I can't get a hold of customer suppert to ask them???
Stripe Inc.
