Stripe Inc.
Stripe receives overwhelmingly negative feedback from users, with many expressing frustration over account management and customer service. Reviewers frequently report issues with accounts being blocked without explanation, leading to withheld funds and significant financial distress for small businesses.
Customers describe Stripe as detrimental to their operations, claiming it favors larger businesses while penalizing smaller ones. Despite some users appreciating the platform's functionality and support from certain staff members, these positives are overshadowed by complaints about slow payment processing and inadequate customer service. Many warn potential users to avoid Stripe, citing experiences of lost money and lack of responsive support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.2 | 139 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 5 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 4 |
| Apr 25 | 1.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 3 |
| Jul 25 | 1.0 | 13 |
| Aug 25 | 1.0 | 2 |
| Sep 25 | 2.0 | 4 |
| Oct 25 | — | 0 |
| Nov 25 | 1.3 | 61 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 139 most recent reviews.
“inovated platform, but I had issues with the experiance when it comes to mcc, they assigned me a wrong code and I nee...”
“com regarding the terms and conditions on my account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Financial Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.2 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | +24% | 139 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Stripe is #5 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 1.0).
139 reviews of Stripe. Filter by what matters to you.
Wow! I wish I had read these reviews before I painfully and slowly set up a payment link. I eventually got it sorted, and used once. My cutomer paid days ago and no idea where the money is sitting. No communication from them and impossible to speak to anyone.
I used stripe through my booking app and my cash flow was ruined. You wait around a week for your money. Horrendous in this day and age when sum up can turn payments around in hours. Outdated and detrimental to your business
I am so pleased I’ve seen these reviews here and others, before going back to a text that I’ve just received from them. How disgusting when you only want to find work! People be aware do your research it’s the only way these days!!
Quick answers to the questions people ask most.
If your account has been blocked or your funds are withheld, please contact Stripe's support team directly through their website or the support section of your account dashboard for assistance.
To ensure compliance with Stripe's policies, regularly review their terms of service and acceptable use policy available on their website, and contact their support team for any clarifications.
Fees for using Stripe vary based on the type of transaction, your country, and other factors. Visit stripe.com for a detailed breakdown of their pricing structure.
For customer support, access the help section on Stripe's website or use the contact form in your account dashboard to get in touch with their support team.
If you suspect fraudulent activities, report them immediately to Stripe through the contact options on their website and ensure your own account's security measures are up to date.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
was trying to verfy my account with stripe to get payment from client, all they done charge me 250£ and asking other 250£ , now they have my 250£ taken with no reason plus my clien money holded, no replays no answers no money refund, stay away from this fraud company, claim in bank been made and they will start investigation
Do not recommend, they do not refund you for the card processing fee for any reason, do not accept card payments.
Dear Stripe Support Team, I am writing to express our extreme dissatisfaction with the handling of our manual payout, which we have been following up on for the past six days. Despite our persistent efforts, your support team has failed to provide a clear explanation for why the payout has not been executed. We have been repeatedly told to "check this time" or "wait until midnight," only to be informed later that an issue was found, requiring us to cancel the payout and reinitiate it. This process has been nothing short of frustrating and inefficient. As a result of these delays, we have lost a valuable customer due to our inability to transfer funds on time. This is unacceptable and reflects poorly on the level of service Stripe provides. It is particularly concerning that your frontline support staff seem to lack direct communication with the senior support team, and the senior team appears unresponsive and dismissive of our urgent concerns. This disconnect has left us stranded and unable to resolve the issue promptly. We are deeply disappointed by this experience, and it is unclear who will take responsibility for the damages we have incurred as a result of your service failures. We have maintained detailed logs and email correspondence documenting Stripe support’s unfulfilled promises, and we are prepared to escalate this matter legally to seek compensation for our losses. We demand an immediate resolution to this issue, a thorough explanation of what went wrong, and assurance that this will not happen again. Additionally, we expect Stripe to address the financial impact this has had on our business. Please treat this matter with the urgency it deserves and respond promptly.
No se como no da vergüenza tener un cliente escribiendo una opinión negativa en este sitio cada día y que sigan sin dar la cara, peor servicio de la historia jamás visto. Nadie dice nada, solo te retienen el dinero y te dejan enviar mensajes como si te estuvieran atendiendo, pero no, simplemente juegan contigo. No existe tal soporte, Soporte es la inteligencia Artificial que te envía el mismo correo cado tres email. Esto es stripe
We trusted Stripe to handle our business transactions, but they have now closed our account, blocked refunds to customers, and completely removed our funds without any explanation. 🔴 No response from Stripe. No access to our own money. No refunds processed for customers. 🔴 Funds have disappeared from our Stripe balance, raising serious concerns of financial misconduct. 🔴 This is not just bad business practice—this may be financial fraud. Despite being fully verified and compliant, Stripe has frozen our account and is holding funds without a legal basis. They are now refusing to answer emails or provide any transparency.
Don't trust on stripe.co.uk Strip will take your all documentations and open your account, once you start receiving payments from customers; they will Paused your transactions and refund the amounts to customer with the reason of high risk business. Don’t trust you will never cover your damages.
⚠️ N’OUVREZ JAMAIS UN COMPTE CHEZ STRIPE… ⚠️ N’OUVREZ JAMAIS UN COMPTE CHEZ STRIPE ! ⚠️ Stripe est une catastrophe pour les entrepreneurs ! J’ai ouvert un compte pour ma société après avoir passé toutes les vérifications avec succès. Quelques semaines plus tard, en octobre 2024, Stripe a bloqué mon compte sans raison valable et a retenu 8 000 € de mon entreprise. ➡️ 5 000 € ont été remboursés aux clients alors qu’ils avaient déjà été livrés ! ➡️ 3 000 € sont toujours bloqués à ce jour et impossible de les récupérer. Ils bloquent arbitrairement les comptes et s’accaparent l’argent des entrepreneurs en toute impunité. 🚨 Le plus honteux ? Leur bureau fantôme à Paris, où un unique employé, totalement impuissant, est chargé de faire semblant d’apaiser les plaintes des utilisateurs. Il n’a même pas accès aux comptes et se contente de répondre aux avis négatifs sur ce site pour éteindre le feu… pendant que Stripe continue de voler l’argent des entrepreneurs ! N’ouvrez jamais un compte chez eux, vous risquez de perdre tout votre argent sans raison ! 🚨 Fuyez cette entreprise et choisissez une alternative fiable avant qu’il ne soit trop tard ! Si vous êtes dans la même situation, contactez jamsadr (google) ⚠️ NEVER OPEN AN ACCOUNT WITH STRIPE… ⚠️ NEVER OPEN AN ACCOUNT WITH STRIPE! ⚠️ Stripe is a nightmare for entrepreneurs! I opened an account for my company after successfully passing all the verification steps. A few weeks later, in October 2024, Stripe blocked my account without any valid reason and withheld €8,000 from my business. ➡️ €5,000 was refunded to customers even though they had already received their orders! ➡️ €3,000 is still blocked to this day, and it is impossible to recover it. They arbitrarily freeze accounts and seize entrepreneurs’ money with complete impunity. 🚨 The most shameful part? Their ghost office in Paris, where a single powerless employee is tasked with pretending to handle user complaints. He doesn’t even have access to the accounts and simply responds to negative reviews online to put out fires… all while Stripe continues to steal entrepreneurs’ money! Never open an account with them—you risk losing all your money for no reason! 🚨 Stay away from this company and choose a reliable alternative before it’s too late! If you’re in the same situation, contact jamsadr (Google).
I used Stripe for over a year without a single chargeback or complaint, yet they suddenly shut down my account claiming my business was an “unacceptable level of risk.” No further clarification, no proof—just vague references to their internal processes. On top of that, their customer service is downright disappointing. Any request for clarification on why they deemed the account “high risk” was met with little more than canned responses. This lack of professionalism and respect for their customers is unacceptable. Conclusion: If you value transparency, reliability, and genuine support, do yourself a favor and look elsewhere. Stripe markets itself as a modern and flexible payment processor, but when it counts, they’ll leave you in the dark and shut you down without giving you a fair or sensible explanation.
Stripe has been a nightmare for my business. They froze my funds with vague claims of 'unauthorized payments' and provided no evidence to back it up. I've sent over 20 emails in two weeks, and all I got was a single response saying they’ll keep the money indefinitely, with no option to appeal. Since then, they’ve ignored every email I’ve sent. This has left both my business and my customers in limbo. Stripe won’t release the funds or refund the customers—it’s completely unacceptable. Their customer support is non-existent, and their handling of this situation has been the worst I’ve ever experienced. Beware of using Stripe for your business!
Avoid Stripe at All Costs! I would highly NOT recommend Stripe to anyone. My experience with them has been nothing short of a nightmare. They are currently holding my payments and refusing to refund them without providing any valid reason. Despite reaching out multiple times and speaking to various representatives, I am just being passed around in circles with no resolution in sight. It’s incredibly frustrating to deal with a company that shows no values, no care for their customers, and no understanding of the impact their actions have on businesses. Has anyone else had a similar experience with Stripe? There are plenty of alternative payment processors out there, and I strongly urge businesses to explore them instead. Stripe is, without a doubt, the worst company I have dealt with for payment processing. Save yourself the stress and look elsewhere! #badservice #poorethics #donotrecommend Stripe.
Several of my customers received Stripe invoices and were charged over the Christmas holiday period. The invoices say that our company charged them, but this is not the case. I have been emailing Stripe support for over a week and still have no clarity on what's going on, yet they have blocked our Stripe account so that we can't see who has been charged and to refund them. In my last contact, I could see that the Stripe customer service person had generated a response using ChatGPT! So not only has our Stripe account been compromised, Stripe employees are compromising our company by putting our details into AI! I have additionally emailed their complaints service, who also don't have a clue! They sent us to Eventbrite, but this is nothing to do with Eventbrite who have confirmed that no charges were made from Eventbrite on the dates or to the customers concerned.
⚠️ 4 december 2024 is er een bedrag van € 29.95 van mijn bankrekening afgeschreven van het bedrijf Ayvista via Stripe. Er staat niet bij welk artikel en/of er een artikel verzonden is. Tot toe toe heb ik geen enkel artikel ontvangen en geen bericht van Stripe ontvangen. Dringend verzoek het bedrag ad. € 29.95 binnen 2 weken terug te storten op mijn bankrekening waar genoemd bedrag ook van is afgeschreven. Als u niet voldoet aan de terugbetaling binnen gesteld termijn zal ik genoodzaakt zijn jurische stappen te ondernemen. Al met al een zeer onplezierige ervaring met uw bedrijf Stripe. Het voelt als oplichting.
They are out and out Fraudsters, perpetuating scams and theft aimed at people who have never subscribed to their bogus scheme.. Try to delete your fictitious account and the ask for your details including long card number AND the CVV number, What cheek. Avoid like you would ebola or bubonic plague
I wish I could give a zero. They closed my account after testing the gateway! I know hilarious right? I am a jewelry brand, doing everything legal, nothing wrong or high risk even items price around 300$. I asked my sister in germany to test the payment and after she bought something from my website they closed the account the same second, like the order confirmation and account closure emails came at the same second. Maybe they were waiting for the first purchase to collect some money for free. They said my payout will be available after 30 years or something hahahaha I feel stupid for falling for them after reading reviews here and thought maybe these guys are doing something wrong or they sell prohibited goods but no I was in the wrong for trusting stripe. If you even see the stripe logo, RUN. Im not saying dont use them, Im saying if you even hear the word stripe just close your ears shut and run as fast as you can in the opposite direction.
The Stripe support team are absolutely, shockingly bad, no words really!
Stripe Inc.
