Sunrun is a residential solar energy company that provides solar panel installation and energy services to homeowners. The company offers solar system design, installation, monitoring, and maintenance services, along with battery storage solutions and solar financing options. Sunrun operates as a solar service provider helping customers transition to renewable energy for their homes.
Sunrun receives a generally positive reception from customers, with many praising the effectiveness of their solar systems and the professionalism of the installation teams. Reviewers highlight the user-friendly monitoring system and the significant savings on energy bills as major benefits.
Several customers express satisfaction with the installation process, noting that teams are punctual and respectful of their properties. However, there are recurring complaints about the sales experience, with some feeling misled by promises regarding timelines and savings. Additionally, communication during the installation process could be improved, as some customers report frustration in receiving updates. Overall, while Sunrun excels in product quality and installation, the sales approach leaves room for improvement.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.6 out of 5 (good) | 100 out of 100 | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 |
12 reviews of Sunrun. Filter by what matters to you.
5 months ago
Best decision we made for our home. The panels look sleek and our energy bills are practically nothing now. The whole process from consultation to installation took about 3 months. The app is really c... See more
5 months ago
The solar system works as advertised but feels pricey compared to other quotes we got. Installation was professional and clean. Just wish the monthly payments were a bit lower.
5 months ago
While the solar system itself works well, getting updates during the installation process was frustrating. Had to call multiple times to get status updates. Once everything was installed though, it's... See more
5 months ago
Two years in and very satisfied with our decision to go solar with Sunrun. The monitoring system makes it easy to see our energy production and the customer portal is user-friendly. Highly recommend f... See more
Quick answers to the questions people ask most.
Sunrun is a leading residential solar company that provides solar panel installation, battery storage solutions, and solar energy services. They offer solar leasing, purchasing options, and power purchase agreements to help homeowners switch to clean energy.
Solar installation costs vary based on your home's energy needs, roof size, and location. Sunrun offers multiple financing options including $0 down solar plans, leasing, loans, and cash purchases to make solar accessible for different budgets.
Yes, Sunrun provides free home solar consultations to assess your property and energy needs. During the consultation, they'll evaluate your roof, discuss financing options, and provide a customized solar proposal.
Sunrun operates in over 20 states across the United States, primarily in areas with strong solar incentives and favorable policies. You can check their website or call to confirm service availability in your specific location.
The typical solar installation process takes 1-3 months from contract signing to system activation. The actual installation usually takes 1-3 days, but permitting and utility approvals can extend the overall timeline.
Sunrun offers comprehensive warranties that typically include 10-25 year product warranties on solar panels and inverters. They also provide ongoing monitoring and maintenance services to ensure optimal system performance.
You can contact Sunrun through their website chat, by calling their customer service phone line, or through their mobile app. They also provide online account management for existing customers to track system performance and billing.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Best decision we made for our home. The panels look sleek and our energy bills are practically nothing now. The whole process from consultation to installation took about 3 months. The app is really cool for tracking production too.
The solar system works as advertised but feels pricey compared to other quotes we got. Installation was professional and clean. Just wish the monthly payments were a bit lower.
While the solar system itself works well, getting updates during the installation process was frustrating. Had to call multiple times to get status updates. Once everything was installed though, it's been great.
Two years in and very satisfied with our decision to go solar with Sunrun. The monitoring system makes it easy to see our energy production and the customer portal is user-friendly. Highly recommend for anyone considering solar.
There were a few delays in getting started due to permitting issues, which wasn't entirely Sunrun's fault. Once installation began, everything went smoothly. The system is producing more energy than projected.
Had an issue with my monitoring system and they sent someone out within 48 hours to fix it. The technician was knowledgeable and explained everything clearly. Very impressed with their responsiveness.
Been with Sunrun for about 8 months now and generally happy with the service. The panels are producing well and customer service responds quickly to questions.
The solar panels work great and I'm saving money on electricity. However, the initial consultation process was a bit pushy and there were some delays in getting permits approved. Installation crew was fantastic though.
The lease option made solar affordable for our family. Installation was smooth and the system has been reliable for over a year now. Would recommend to others looking to go solar without the upfront costs.
The installation team was professional and completed everything in one day. My electric bills have dropped significantly since going solar. The monitoring app makes it easy to track energy production. Only minor complaint is the sales process took longer than expected.
The crew that installed our system was punctual, clean, and very respectful of our property. They finished ahead of schedule and walked us through everything. System has been performing great for 6 months.
The salesperson made promises about timeline and savings that didn't quite match reality. The actual installation and system performance have been fine, but I felt misled during the sales process.
Yes, Sunrun manages the entire installation process including obtaining necessary permits, coordinating utility interconnection, and handling inspections. This full-service approach simplifies the solar installation experience for homeowners.
Sunrun provides monitoring tools through their mobile app and online portal where you can track your system's energy production, savings, and performance in real-time. They also offer proactive monitoring to identify and address any issues quickly.
Sunrun is a residential solar energy company that provides solar panel installation and energy services to homeowners. The company offers solar system design, installation, monitoring, and maintenance services, along with battery storage solutions and solar financing options. Sunrun operates as a solar service provider helping customers transition to renewable energy for their homes.
