Bonne expérience
Bonne expérience car facilité de devis, réactivité et rapidité des chauffeurs à accepter la course. Chauffeurs livreurs, pros et sympathiques. MAIS je trouve le prix trop élevé…

Supervan is a specialized urban delivery service that focuses on transporting heavy and bulky items within city environments. The company offers on-demand delivery solutions with professional drivers using vehicles ranging from 6 to 20 cubic meters for light transport (VL) and up to 16 tonnes for heavy transport (PL). Customers can easily obtain instant online quotes in just three clicks, allowing for quick and straightforward booking without the need for an account. Targeting both individuals and businesses, Supervan provides a range of services tailored to meet diverse transportation needs, including options for on-site loading assistance. Customers can expect prompt service, with drivers available within an hour or by scheduled appointment. The company emphasizes quality and reliability, ensuring that all transporters are qualified and trained. With a dedicated customer service team available seven days a week, Supervan aims to facilitate efficient and effective urban logistics for its clientele.
Supervan receives a mix of feedback from its customers, highlighting both commendable service and significant reliability issues. Many reviewers praise the professionalism and punctuality of the chauffeurs, noting their efficiency and helpfulness during transport, which contributes to a generally positive experience.
However, a substantial number of complaints focus on the unreliability of scheduling, with several customers expressing frustration over missed appointments and poor communication from the service team. Instances of damaged goods and unfulfilled promises, particularly in relation to IKEA deliveries, further tarnish the company's reputation. While some people report smooth and satisfactory experiences, the recurring issues with service reliability and customer support cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 55 | 100% | -1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 5.0 | 6 |
| Oct 24 | 3.8 | 9 |
| Nov 24 | 4.6 | 9 |
| Dec 24 | 4.0 | 11 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 2 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 55 most recent reviews.
“Service fluide, clair et surtout fiable”
“Ce service peut être intéressant pour des particuliers qui sont flexibles sur les horaires MAIS à déconseiller pour l...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | — | 55 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 1,000 |
Bottom line: Supervan is #5 of 5 on overall rating in this group. On service, BJS Home Delivery scores higher (4.6 vs 3.1).
55 reviews of Supervan. Filter by what matters to you.
Bonne expérience car facilité de devis, réactivité et rapidité des chauffeurs à accepter la course. Chauffeurs livreurs, pros et sympathiques. MAIS je trouve le prix trop élevé…
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 65% of recent reviews are 4–5★ and 33% are 1–2★.
Supervan is a specialized urban delivery service that focuses on transporting heavy and bulky items within city environments. The company offers on-demand delivery solutions with professional drivers using vehicles ranging from 6 to 20 cubic meters for light transport (VL) and up to 16 tonnes for heavy transport (PL). Customers can easily obtain instant online quotes in just three clicks, allowing for quick and straightforward booking without the need for an account. Targeting both individuals and businesses, Supervan provides a range of services tailored to meet diverse transportation needs, including options for on-site loading assistance. Customers can expect prompt service, with drivers available within an hour or by scheduled appointment. The company emphasizes quality and reliability, ensuring that all transporters are qualified and trained. With a dedicated customer service team available seven days a week, Supervan aims to facilitate efficient and effective urban logistics for its clientele.
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