Très professionnel
Expérience très satisfaisante. Ponctualité,efficacité, amabilité des intervenants.

Supervan is a specialized urban delivery service that focuses on transporting heavy and bulky items within city environments. The company offers on-demand delivery solutions with professional drivers using vehicles ranging from 6 to 20 cubic meters for light transport (VL) and up to 16 tonnes for heavy transport (PL). Customers can easily obtain instant online quotes in just three clicks, allowing for quick and straightforward booking without the need for an account. Targeting both individuals and businesses, Supervan provides a range of services tailored to meet diverse transportation needs, including options for on-site loading assistance. Customers can expect prompt service, with drivers available within an hour or by scheduled appointment. The company emphasizes quality and reliability, ensuring that all transporters are qualified and trained. With a dedicated customer service team available seven days a week, Supervan aims to facilitate efficient and effective urban logistics for its clientele.
Supervan receives a mix of feedback from its customers, highlighting both commendable service and significant reliability issues. Many reviewers praise the professionalism and punctuality of the chauffeurs, noting their efficiency and helpfulness during transport, which contributes to a generally positive experience.
However, a substantial number of complaints focus on the unreliability of scheduling, with several customers expressing frustration over missed appointments and poor communication from the service team. Instances of damaged goods and unfulfilled promises, particularly in relation to IKEA deliveries, further tarnish the company's reputation. While some people report smooth and satisfactory experiences, the recurring issues with service reliability and customer support cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 55 | 100% | -1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 5.0 | 6 |
| Oct 24 | 3.8 | 9 |
| Nov 24 | 4.6 | 9 |
| Dec 24 | 4.0 | 11 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 2 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 55 most recent reviews.
“Service fluide, clair et surtout fiable”
“Ce service peut être intéressant pour des particuliers qui sont flexibles sur les horaires MAIS à déconseiller pour l...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | — | 55 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 1,000 |
Bottom line: Supervan is #5 of 5 on overall rating in this group. On service, BJS Home Delivery scores higher (4.6 vs 3.1).
55 reviews of Supervan. Filter by what matters to you.
Expérience très satisfaisante. Ponctualité,efficacité, amabilité des intervenants.
Livraison Ikea : prise de contact la veille de la livraison, à l'heure, équipe organisée et serviable.
Service fluide, clair et surtout fiable. On peut choisir un créneau précis, le transporteur est ponctuel et professionnel, et le suivi est au top. Aucune mauvaise surprise, pas de frais cachés, tout est transparent. Mon transport s’est déroulé sans accroc, exactement comme prévu. Un vrai service de pro ! Je recommande à 100% et je continuerai à passer par eux à l’avenir. 🚛💨
Recently tried the shuttle service to take away the parking hassles at Ak Airport. We were delighted with our driver,Josh,especially on return, with a car picking us up. Will definitely do again. S & M 🙂
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Polarized pattern: few middle ratings. 65% of recent reviews are 4–5★ and 33% are 1–2★.
Supervan a clairement sauvé notre déménagement après que des loueurs professionnels nous aient lâchés sans solution, au dernier moment! Ils ont été réactifs, organisés, serviables, très professionnels, le tout au même prix que les loueurs ! Prestation parfaite!! Un grand merci à toute l’équipe !
Chauffeur ponctuel, agréable et serviable
Le chauffeur était à l’écoute, engagé et efficace. Tout s’est très bien passé.
Supervan est une référence pour le transport du lourd et du volumineux ! Mention spéciale à Farid, un chauffeur exemplaire : professionnel, souriant et serviable. Un service irréprochable que je recommande vivement !
Les livreurs ont été très agréables et ont effectué le travail comme ils se doit, et étaient même en avance
Cela fait 3 ans que je fais appel à leurs services , et le service est toujours au top
Chauffeur très courtois, ponctuel, professionnel qui nous a bien aidé. Je recommande !
Chauffeur tres sympathique, en avance et professionnel. Transport effectué parfaitement
Très rapide et efficace. Très sympa.
Supervan is a specialized urban delivery service that focuses on transporting heavy and bulky items within city environments. The company offers on-demand delivery solutions with professional drivers using vehicles ranging from 6 to 20 cubic meters for light transport (VL) and up to 16 tonnes for heavy transport (PL). Customers can easily obtain instant online quotes in just three clicks, allowing for quick and straightforward booking without the need for an account. Targeting both individuals and businesses, Supervan provides a range of services tailored to meet diverse transportation needs, including options for on-site loading assistance. Customers can expect prompt service, with drivers available within an hour or by scheduled appointment. The company emphasizes quality and reliability, ensuring that all transporters are qualified and trained. With a dedicated customer service team available seven days a week, Supervan aims to facilitate efficient and effective urban logistics for its clientele.
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